Loans

array(6) { [0]=> object(stdClass)#8797 (57) { ["id"]=> int(19110) ["title"]=> string(86) "Mortgage stress is easing — but the credit cycle’s next winners will be data‑led" ["alias"]=> string(76) "mortgage-stress-is-easing-but-the-credit-cycles-next-winners-will-be-dataled" ["introtext"]=> string(538) "

New Roy Morgan data shows the share of borrowers at risk has fallen to the lowest point since early 2023. That’s a welcome inflection after two years of rate rises—but the absolute number of at‑risk households is still higher, reflecting population growth and higher debt loads. For lenders, brokers, and consumer‑exposed sectors, the signal is clear: credit risk remains manageable, and the advantage will accrue to those who redeploy analytics and AI to refinance, retain, and responsibly grow share.

" ["fulltext"]=> string(8438) "

Key implication: Australia’s mortgage stress is cooling on a percentage basis, pointing to stabilising household cash flows and a benign credit outlook into 2025. But volume matters: more households live on tighter budgets than in 2022. The firms that win this phase of the cycle will treat the relief as runway to upgrade risk analytics, precision pricing, and refinance operations—before competition compresses spreads.

What “easing stress” actually means for balance sheets

Roy Morgan’s latest read shows the proportion of borrowers classified as at risk has dropped to its lowest level since early 2023, marking a fourth consecutive monthly improvement. Yet the research also notes the count of Australians at risk has increased by more than half a million since rate hikes began, due to population growth and a larger mortgage pool. In other words, the rate of stress is falling, but the exposure base is bigger.

For CFOs, that distinction matters: expected loss (EL) models are sensitive to both probability of default (PD) and exposure at default (EAD). A modest improvement in PD, offset by a larger EAD, nets out to roughly flat EL. The Reserve Bank’s November 2024 Statement on Monetary Policy flagged a “benign credit outlook,” with non‑financial corporate spreads near their lows since early 2022—consistent with stabilising risk. But benign does not mean trivial: provisioning discipline and early‑intervention programs should remain intact.

Demand, deposits and default: where the relief shows up first

As variable rates plateau, the first operational impacts tend to be:

• Lower arrears tail risk: Major banks should see arrears normalise rather than spike. The RBA’s stability reviews have kept non‑performing housing loans near cycle lows through 2023–2024, aided by strong employment.
• Refinance churn remains elevated: Households will still shop for relief; broker channels hold the advantage in capturing switching volume. The Adviser’s reporting reflects ongoing competitive intensity in pricing for low‑risk refinancers.
• Consumer wallet re‑tilt: As serviceability stabilises, marginal spend shifts back to discretionary categories—benefiting large retailers and travel—but the lift will be uneven given rents and utilities remain sticky.

Capacity meets scarcity: supply constraints blunt the tailwind

Housing supply is the swing factor. Jobs and Skills Australia notes construction completions have fallen from early‑2023 peaks, and the average rate on new mortgages rose through March 2024, keeping entry affordability tight. The State of the Housing System 2025 highlights rental stress affecting over half of lower‑income renters in 2023 and approvals at multi‑decade lows in 2023–24—conditions that prevent a rapid easing in household budgets via lower rents or new stock.

For banks, fewer new dwellings means origination growth leans more on refinance and investor segments than first‑home buyers. For builders and developers, elevated input costs and capacity constraints cap volumes even if demand steadies. For policymakers, it underscores that credit relief alone won’t unlock supply; planning, labour availability and materials inflation remain binding constraints.

Rates and risk into 2025: a narrow but navigable runway

Market pricing implies a shallow easing cycle. With credit spreads already tight and arrears contained, system stability looks durable. Non‑bank housing credit contracted slightly in early 2023 after a period of expansion, indicating risk appetite has already recalibrated. The path forward:

• Base case: Flat‑to‑lower mortgage rates into late 2025, with PDs drifting down and loss‑given default (LGD) anchored by still‑firm house prices.
• Upside: If wage growth holds while inflation cools, households rebuild buffers, lifting retail and services volumes more decisively.
• Downside: A growth shock or employment wobble would quickly re‑tighten household cash flows; given the larger mortgage pool, small PD moves have amplified P&L effects.

Data and AI: converting macro relief into competitive advantage

The operational edge now lies in analytics. Australia’s public sector is setting governance guardrails—“This policy will ensure the Australian Government demonstrates leadership in embracing AI to benefit Australians,” said Lucy Poole in the August 2024 federal policy on responsible AI use. The Australian Taxation Office has published governance for general‑purpose AI systems, emphasising risk controls. Meanwhile, the 2025 review of Australia’s AI ecosystem notes a gap in commercialisation: adoption is ahead of home‑grown innovation.

For lenders and brokers, that gap is opportunity. Practical wins include:

• Early‑warning micro‑segmentation: Blend spending telemetry, savings buffers and repayment behaviour to flag pre‑delinquency cohorts. Trigger outbound offers to restructure terms before arrears emerge.
• Precision pricing engines: Use elasticities at the household segment level to calibrate retention discounts, protecting margin while cutting churn.
• Responsible automation: Apply explainable models for serviceability assessments and hardship triage, consistent with public‑sector‑style governance—model inventories, bias testing, human‑in‑the‑loop.

Execution should track three controls: model risk management, privacy by design, and outcome monitoring (arrears, churn, customer complaints). Given the ACCC’s ongoing focus on digital market power, transparent communications around algorithmic pricing will also be prudent.

Implementation reality: a lender’s 180‑day playbook

• Refi SWAT team: Stand up a cross‑functional squad (risk, pricing, broker distribution) with weekly win‑loss reviews; measure conversion cycle‑time and retention uplift as north‑star metrics.
• Customer buffer index: Build a rolling “buffer score” from transaction data to prioritise outreach to households with shrinking savings and rising essential outlays.
• Hardship modernisation: Deploy digital self‑service hardship pathways with dynamic options (payment holidays, term extensions) and real‑time credit impacts disclosed.
• Data partnerships: Where first‑party signals are thin, integrate alternative data sources under consent frameworks; ensure compliance with CDR principles and bank‑grade privacy standards.

For retailers and utilities, mirror the approach: target offers to segments whose mortgage outflows are stabilising, align payment plans where buffers are thin, and time campaigns to seasonal rate resets.

Industry transformation: brokers, banks and non‑banks in a new equilibrium

Brokers remain pivotal in the refinance cycle, advantaged by advisory proximity and digital capture of intent. Major banks benefit from balance‑sheet strength and cost of funds; challengers must differentiate on speed and service. Non‑banks, having trimmed risk appetite in 2023, can selectively re‑enter with transparent pricing and tighter verification to win niches (self‑employed, near‑prime) without compromising portfolio quality.

Across the system, the competitive frontier is shifting from headline rate to responsiveness: how quickly an institution can detect risk, make a fair offer, and close—at meaningful scale and with governance. That is a technology and operating‑model contest more than a funding contest.

Bottom line: use the respite

The easing of mortgage stress is not the end of the story; it’s a window. With arrears contained and spreads supportive, leadership teams should ring‑fence investment for risk analytics, refinance velocity, and responsible AI. The firms that institutionalise these capabilities before the next macro shock will convert a cyclical breather into durable market share.

" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["catid"]=> int(277) ["created"]=> string(19) "2025-10-27 21:09:14" ["created_by"]=> int(1891) ["created_by_alias"]=> string(8) "Newsdesk" ["modified"]=> string(19) "2025-10-28 00:10:35" ["modified_by"]=> int(2421) ["publish_up"]=> string(19) "2025-10-27 21:09:22" ["publish_down"]=> NULL ["images"]=> string(463) "{"public_id_cloudinary":"pexels-karola-g-5900131_vq41yh","image_intro":"https:\/\/res.cloudinary.com\/momentum-media-group-pty-ltd\/image\/upload\/v1761610107\/pexels-karola-g-5900131_vq41yh.jpg","image_intro_alt":"Mortgage stress is easing \u2014 but the credit cycle\u2019s next winners will be data\u2011led","float_intro":"","image_intro_caption":"Photo by Karola G","image_fulltext":"","image_fulltext_alt":"","float_fulltext":"","image_fulltext_caption":""}" ["urls"]=> string(112) "{"urla":"","urlatext":"","targeta":"","urlb":"","urlbtext":"","targetb":"","urlc":"","urlctext":"","targetc":""}" ["attribs"]=> string(604) "{"article_layout":"","show_title":"","link_titles":"","show_tags":"","show_intro":"","info_block_position":"","info_block_show_title":"","show_category":"","link_category":"","show_parent_category":"","link_parent_category":"","show_author":"","link_author":"","show_create_date":"","show_modify_date":"","show_publish_date":"","show_item_navigation":"","show_hits":"","show_noauth":"","urls_position":"","alternative_readmore":"","article_page_title":"","show_publishing_options":"","show_article_options":"","show_urls_images_backend":"","show_urls_images_frontend":"","readingDiff":"3","comments":"1"}" ["metadata"]=> string(52) "{"robots":"","author":"","rights":"","metatitle":""}" ["metakey"]=> string(814) "Treat easing mortgage stress as execution runway, not victory—use it to modernise risk analytics and refinance operations while credit conditions are benign., Build competitive advantage with AI‑enabled early‑warning segmentation and precision pricing under robust governance aligned to Australian public‑sector standards., Housing supply constraints and elevated rents will blunt consumption gains; plan growth around refinance and investor segments rather than first‑home buyers., Implement a 180‑day playbook: refi SWAT team, customer buffer index, digital hardship pathways, and consented alternative data partnerships., Scenario‑plan for a shallow easing cycle in 2025; maintain provisioning discipline and focus on responsiveness as the key differentiator across banks, brokers and non‑banks." ["metadesc"]=> string(0) "" ["access"]=> int(1) ["hits"]=> int(92) ["featured"]=> int(0) ["language"]=> string(1) "*" ["readmore"]=> int(8438) ["ordering"]=> int(24) ["featured_up"]=> NULL ["featured_down"]=> NULL ["state"]=> int(1) ["category_title"]=> string(5) "Loans" ["category_route"]=> string(18) "borrow-money/loans" ["category_access"]=> int(1) ["category_alias"]=> string(5) "loans" ["category_language"]=> string(1) "*" ["published"]=> int(1) ["parents_published"]=> int(1) ["lft"]=> int(20) ["author"]=> string(8) "Newsdesk" ["author_email"]=> string(33) "[email protected]" ["modified_by_name"]=> string(17) "Nicole Comendador" ["parent_title"]=> string(6) "Borrow" ["parent_id"]=> int(271) ["parent_route"]=> string(12) "borrow-money" ["parent_alias"]=> string(12) "borrow-money" ["parent_language"]=> string(1) "*" ["alternative_readmore"]=> NULL ["layout"]=> NULL ["params"]=> object(Joomla\Registry\Registry)#8777 (3) { ["data":protected]=> object(stdClass)#963 (94) { ["article_layout"]=> string(14) "momentum:newne" ["show_title"]=> string(1) "1" ["link_titles"]=> string(1) "1" ["show_intro"]=> string(1) "0" ["info_block_position"]=> string(1) "0" ["info_block_show_title"]=> string(1) "1" ["show_category"]=> string(1) "1" ["link_category"]=> string(1) "1" ["show_parent_category"]=> string(1) "0" ["link_parent_category"]=> string(1) "0" ["show_associations"]=> string(1) "0" ["flags"]=> string(1) "1" ["show_author"]=> string(1) "1" ["link_author"]=> string(1) "0" ["show_create_date"]=> string(1) "0" ["show_modify_date"]=> string(1) "1" ["show_publish_date"]=> string(1) "1" ["show_item_navigation"]=> string(1) "1" ["show_vote"]=> string(1) "1" ["show_readmore"]=> string(1) "1" ["show_readmore_title"]=> string(1) "1" ["readmore_limit"]=> string(3) "100" ["show_tags"]=> string(1) "0" ["show_icons"]=> string(1) "1" ["show_print_icon"]=> string(1) "1" ["show_email_icon"]=> string(1) "1" ["show_hits"]=> string(1) "1" ["record_hits"]=> string(1) "1" ["show_noauth"]=> string(1) "0" ["urls_position"]=> string(1) "0" ["captcha"]=> string(0) "" ["show_publishing_options"]=> string(1) "1" ["show_article_options"]=> string(1) "1" ["save_history"]=> string(1) "1" ["history_limit"]=> int(10) ["show_urls_images_frontend"]=> string(1) "0" ["show_urls_images_backend"]=> string(1) "1" ["targeta"]=> int(0) ["targetb"]=> int(0) ["targetc"]=> int(0) ["float_intro"]=> string(4) "left" ["float_fulltext"]=> string(5) "right" ["category_layout"]=> string(14) "momentum:newne" ["show_category_heading_title_text"]=> string(1) "1" ["show_category_title"]=> string(1) "1" ["show_description"]=> string(1) "0" ["show_description_image"]=> string(1) "0" ["maxLevel"]=> string(2) "-1" ["show_empty_categories"]=> string(1) "0" ["show_no_articles"]=> string(1) "1" ["show_subcat_desc"]=> string(1) "1" ["show_cat_num_articles"]=> string(1) "0" ["show_cat_tags"]=> string(1) "1" ["show_base_description"]=> string(1) "1" ["maxLevelcat"]=> string(2) "-1" ["show_empty_categories_cat"]=> string(1) "0" ["show_subcat_desc_cat"]=> string(1) "1" ["show_cat_num_articles_cat"]=> string(1) "1" ["num_leading_articles"]=> string(2) "14" ["num_intro_articles"]=> string(1) "0" ["num_columns"]=> string(1) "0" ["num_links"]=> string(1) "0" ["multi_column_order"]=> string(1) "0" ["show_subcategory_content"]=> string(2) "-1" ["show_pagination_limit"]=> string(1) "0" ["filter_field"]=> string(4) "hide" ["show_headings"]=> string(1) "1" ["list_show_date"]=> string(9) "published" ["date_format"]=> string(0) "" ["list_show_hits"]=> string(1) "0" ["list_show_author"]=> string(1) "1" ["orderby_pri"]=> string(4) "none" ["orderby_sec"]=> string(5) "rdate" ["order_date"]=> string(9) "published" ["show_pagination"]=> string(1) "2" ["show_pagination_results"]=> string(1) "1" ["show_featured"]=> string(4) "show" ["show_feed_link"]=> string(1) "1" ["feed_summary"]=> string(1) "0" ["feed_show_readmore"]=> string(1) "0" ["sef_advanced"]=> int(1) ["sef_ids"]=> int(1) ["custom_fields_enable"]=> string(1) "1" ["show_page_heading"]=> NULL ["layout_type"]=> string(4) "blog" ["menu_text"]=> int(1) ["menu_show"]=> int(1) ["page_title"]=> string(66) "Borrow Money - Your Guide to Loans and Credit Management | nestegg" ["menu-meta_description"]=> string(138) "Finance, credit and debt feel like a minefield? From financing a credit card debt to deciding on a home loan, Nest Egg’s got your back! " ["page_description"]=> string(7) "nestegg" ["page_rights"]=> NULL ["robots"]=> NULL ["check_access_rights"]=> int(0) ["access-view"]=> bool(true) } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["displayDate"]=> string(19) "2025-10-27 21:09:22" ["slug"]=> string(82) "19110:mortgage-stress-is-easing-but-the-credit-cycles-next-winners-will-be-dataled" ["event"]=> object(stdClass)#9269 (3) { ["afterDisplayTitle"]=> string(0) "" ["beforeDisplayContent"]=> string(132) "

• Yes

" ["afterDisplayContent"]=> string(0) "" } ["text"]=> string(766) "

New Roy Morgan data shows the share of borrowers at risk has fallen to the lowest point since early 2023. That’s a welcome inflection after two years of rate rises—but the absolute number of at‑risk households is still higher, reflecting population growth and higher debt loads. For lenders, brokers, and consumer‑exposed sectors, the signal is clear: credit risk remains manageable, and the advantage will accrue to those who redeploy analytics and AI to refinance, retain, and responsibly grow share.

Write comment (0 Comments) " ["jcfields"]=> array(9) { [1]=> object(stdClass)#9297 (33) { ["id"]=> int(1) ["title"]=> string(17) "Automatic tagging" ["name"]=> string(17) "automatic-tagging" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2018-08-29 05:26:30" ["created_user_id"]=> int(2355) ["ordering"]=> int(-1) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8997 (3) { ["data":protected]=> object(stdClass)#8813 (1) { ["options"]=> object(stdClass)#8815 (2) { ["options0"]=> object(stdClass)#8816 (2) { ["name"]=> string(3) "Yes" ["value"]=> string(1) "1" } ["options1"]=> object(stdClass)#8814 (2) { ["name"]=> string(2) "No" ["value"]=> string(1) "0" } } } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#8996 (3) { ["data":protected]=> object(stdClass)#8811 (6) { ["hint"]=> string(0) "" ["render_class"]=> string(7) "autotag" ["class"]=> string(9) "btn-group" ["showlabel"]=> string(1) "0" ["show_on"]=> string(1) "2" ["display"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(5) "radio" ["default_value"]=> string(1) "1" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(1) ["label"]=> string(17) "Automatic tagging" ["description"]=> string(51) "Automatic tagging of article base on title keywords" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(17) "Celeste Fernandez" ["group_title"]=> string(4) "Tags" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(3) "Yes" ["rawvalue"]=> string(1) "1" } [7]=> object(stdClass)#9303 (33) { ["id"]=> int(7) ["title"]=> string(17) "First article URL" ["name"]=> string(3) "url" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-07-09 01:32:54" ["created_user_id"]=> int(2351) ["ordering"]=> int(0) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8995 (3) { ["data":protected]=> object(stdClass)#8817 (1) { ["relative"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#8812 (3) { ["data":protected]=> object(stdClass)#8807 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(1) "2" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(3) "url" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(3) ["label"]=> string(17) "First article URL" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(16) "Related Articles" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [8]=> object(stdClass)#9299 (33) { ["id"]=> int(8) ["title"]=> string(18) "Second article URL" ["name"]=> string(18) "second-article-url" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-07-08 05:42:04" ["created_user_id"]=> int(2351) ["ordering"]=> int(0) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8810 (3) { ["data":protected]=> object(stdClass)#8982 (1) { ["relative"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#8808 (3) { ["data":protected]=> object(stdClass)#8977 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(1) "2" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(3) "url" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(3) ["label"]=> string(18) "Second article URL" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(16) "Related Articles" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [9]=> object(stdClass)#9298 (33) { ["id"]=> int(9) ["title"]=> string(17) "Third article URL" ["name"]=> string(17) "third-article-url" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-07-08 05:42:42" ["created_user_id"]=> int(2351) ["ordering"]=> int(0) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8983 (3) { ["data":protected]=> object(stdClass)#8973 (1) { ["relative"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#8976 (3) { ["data":protected]=> object(stdClass)#8981 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(1) "2" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(3) "url" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(3) ["label"]=> string(17) "Third article URL" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(16) "Related Articles" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [4]=> object(stdClass)#9296 (33) { ["id"]=> int(4) ["title"]=> string(9) "Video URL" ["name"]=> string(9) "video-url" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-06-19 05:54:21" ["created_user_id"]=> int(2351) ["ordering"]=> int(1) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8980 (3) { ["data":protected]=> object(stdClass)#8978 (2) { ["filter"]=> string(0) "" ["maxlength"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#8979 (3) { ["data":protected]=> object(stdClass)#9007 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(1) "2" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(4) "text" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(2) ["label"]=> string(9) "Video URL" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [6]=> object(stdClass)#9284 (33) { ["id"]=> int(6) ["title"]=> string(33) "Image Caption / Video description" ["name"]=> string(31) "image-caption-video-description" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-06-25 16:29:55" ["created_user_id"]=> int(2351) ["ordering"]=> int(2) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8975 (3) { ["data":protected]=> object(stdClass)#9009 (2) { ["filter"]=> string(0) "" ["maxlength"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#9006 (3) { ["data":protected]=> object(stdClass)#9011 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(0) "" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(4) "text" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(2) ["label"]=> string(33) "Image Caption / Video description" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [3]=> object(stdClass)#9305 (33) { ["id"]=> int(3) ["title"]=> string(6) "Status" ["name"]=> string(6) "status" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-06-20 01:45:26" ["created_user_id"]=> int(2351) ["ordering"]=> int(3) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#9008 (3) { ["data":protected]=> object(stdClass)#9016 (1) { ["options"]=> object(stdClass)#9014 (2) { ["options0"]=> object(stdClass)#9013 (2) { ["name"]=> string(8) "Inactive" ["value"]=> string(1) "0" } ["options1"]=> object(stdClass)#9015 (2) { ["name"]=> string(6) "Active" ["value"]=> string(1) "1" } } } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#9010 (3) { ["data":protected]=> object(stdClass)#9018 (10) { ["hint"]=> string(0) "" ["class"]=> string(9) "btn-group" ["label_class"]=> string(0) "" ["show_on"]=> string(0) "" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(5) "radio" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(2) ["label"]=> string(6) "Status" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [5]=> object(stdClass)#9230 (33) { ["id"]=> int(5) ["title"]=> string(22) " Essential information" ["name"]=> string(21) "essential-information" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-06-25 06:10:20" ["created_user_id"]=> int(2351) ["ordering"]=> int(4) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#9012 (3) { ["data":protected]=> object(stdClass)#9020 (4) { ["buttons"]=> string(0) "" ["width"]=> string(0) "" ["height"]=> string(0) "" ["filter"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#9017 (3) { ["data":protected]=> object(stdClass)#9022 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(0) "" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(6) "editor" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(2) ["label"]=> string(22) " Essential information" ["description"]=> string(35) "3 points that summarize the article" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [2]=> object(stdClass)#9304 (33) { ["id"]=> int(2) ["title"]=> string(14) "Embedded Video" ["name"]=> string(14) "embedded-video" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-06-20 01:43:32" ["created_user_id"]=> int(2351) ["ordering"]=> int(5) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#9019 (3) { ["data":protected]=> object(stdClass)#9024 (4) { ["buttons"]=> string(0) "" ["width"]=> string(0) "" ["height"]=> string(0) "" ["filter"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#9021 (3) { ["data":protected]=> object(stdClass)#9026 (10) { ["hint"]=> string(29) "Paste your embedded code here" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(1) "2" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(6) "editor" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(2) ["label"]=> string(14) "Embedded Video" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } } ["link"]=> string(96) "/borrow-money/loans/mortgage-stress-is-easing-but-the-credit-cycles-next-winners-will-be-dataled" ["image"]=> string(115) "https://res.cloudinary.com/momentum-media-group-pty-ltd/image/upload/v1761610107/pexels-karola-g-5900131_vq41yh.jpg" ["image_alt"]=> string(86) "Mortgage stress is easing — but the credit cycle’s next winners will be data‑led" } [1]=> object(stdClass)#8796 (57) { ["id"]=> int(18936) ["title"]=> string(81) "Beyond the mortgage: SME lending is where growth, margin and loyalty are shifting" ["alias"]=> string(79) "beyond-the-mortgage-sme-lending-is-where-growth-margin-and-loyalty-are-shifting" ["introtext"]=> string(469) "

SME credit is moving from branch desks to APIs, from collateral to cashflow, and from monoline lenders to embedded platforms. For banks, fintechs and brokers, this is not a side-bet—it’s where operating leverage and customer stickiness will be won over the next cycle. The opportunity is large (and growing), but the playbook is digital, data-driven and partnership-heavy. Here’s how to capture share without inheriting avoidable risk.

" ["fulltext"]=> string(8906) "

Key implication: The centre of gravity in business lending is shifting to fast, data-rich, embedded credit tailored to small and medium enterprises. In Australia, the SME lending pool sits in the $450–$631 billion range (circa 35% of total business lending), with a pre-2024 CAGR near 9%. Globally, McKinsey pegs the annual SME financing shortfall at roughly US$5.2 trillion. The prize is real; so are the execution risks.

Market context: A big pool with uneven access

SMEs comprise the bulk of employer firms and are disproportionately credit-constrained—especially newer, asset-light and service-based businesses. Australia mirrors global patterns: strong aggregate volumes, patchy access, and cyclical headwinds that delay capex even as working-capital needs rise. The funding gap persists because legacy scorecards struggle with thin-file borrowers, manual processes inflate cost-to-serve, and collateral-light lending carries higher perceived risk.

Two growth vectors are changing the math. First, digital adoption among SMEs (cloud accounting, e-invoicing, e-commerce, real-time payments) creates richer, more verifiable data. Second, the Consumer Data Right (open banking) is maturing, enabling consented access to bank transaction data. Blend these with modern decisioning and time-to-yes drops from weeks to hours; cost-to-serve falls; risk models improve.

Competitive dynamics: Banks, fintechs and platforms converge

Porter’s lens clarifies the scramble:

• Threat of substitutes: Non-bank fintechs offer 24–48 hour decisions and working capital facilities aligned to sales cycles—compelling alternatives to bank overdrafts.
• Bargaining power of buyers: SMEs now compare across brokers, fintechs and their existing platforms (payments, accounting, marketplaces). Speed, transparency and repayment flexibility outweigh headline rate for many short-duration needs.
• New entrants: Embedded finance is the wildcard. E-commerce, payments and SaaS platforms with privileged data pipes (think global examples like Shopify Capital and Amazon Lending) can price risk with transaction-level telemetry and disburse inside the workflow.
• Industry rivalry: Banks defend with balance sheet strength, lower funding costs and trust; fintechs counter with product agility and UX. Partnerships and white-label models are proliferating.

Result: Share migrates to whoever controls the data, the moment of need and the user experience. Brokers remain vital but must operate as orchestrators across multiple lenders and data rails.

Technical deep dive: From collateral to cashflow models

Modern SME underwriting fuses multiple consented feeds to solve the thin-file problem:

• Bank transactions (via open banking): cashflow volatility, seasonality, concentration risk.
• Accounting ledgers (Xero, MYOB, QuickBooks): receivables ageing, payroll cadence, tax liabilities.
• Commerce and payments (POS, gateways, marketplaces): sales velocity, refund rates, basket size, cohort performance.
• E-invoicing and e‑procurement: invoice authenticity, buyer quality, payment time.

Machine learning models exploit these signals to estimate probability of default, expected loss and prepayment, while rule engines enforce policy constraints (industry blacklists, AML/KYC flags, related-party checks). Mature lenders bake in fraud controls (synthetic identity detection, document forgery analysis) and model risk management (champion–challenger, backtesting, bias monitoring). Done well, this reduces manual touches by 30–50%, improves early‑stage conversion, and tightens loss distribution.

Case examples: What’s working—and why

OnDeck (Australia) built a strong niche by ingesting bank transaction data and accounting feeds to underwrite unsecured loans rapidly—competing on time-to-funds and transparency rather than branch presence.

Prospa scaled with ML-driven decisioning and a broker-first distribution engine, offering business loans and revolving lines aligned to SME cash cycles, with near-real-time drawdowns.

Judo Bank took a hybrid route: relationship bankers supported by modern platforms to speed complex SME deals—showing that technology augments, not replaces, human credit judgement for larger exposures.

Global benchmarks such as Shopify Capital, Amazon Lending and India’s NeoGrowth demonstrate the power of embedded models: native data, push-button offers inside existing workflows, dynamic repayments tied to sales. The common thread is privileged data plus instant distribution.

Broker strategy: From product placement to capital orchestration

For brokers diversifying beyond mortgages, SME credit is less about a single product and more about an ongoing working-capital relationship. A practical playbook:

• Segment and prioritise: Identify existing mortgage clients with ABNs; triage by industry volatility, seasonality and data readiness (cloud accounting adoption is a green flag).
• Curate a multi-lender panel: Combine bank overdrafts for rate-sensitive needs with fintech lines for speed/flexibility, plus asset finance for equipment-heavy clients.
• Lean on data: Introduce open banking and accounting-data consent as standard. Clients trade data for speed and optionality; brokers gain stronger files and higher first-time approval rates.
• Build recurring value: Lines of credit and embedded working-capital products create repeatable, annuity-like commissions, smoothing broker revenue across cycles.
• Compliance-by-design: Standardise AML/KYC, privacy and consent flows; document suitability and data provenance to satisfy lenders and regulators.

The economics can be compelling: higher margins than prime mortgages, faster sales cycles and stickier relationships—balanced against higher diligence and portfolio monitoring.

Execution reality: Risks, controls and operating model

This is not a free lunch. Three realities to manage:

• Credit cyclicality: SME defaults can spike faster than consumer. Build early-warning systems using live transaction and ledger data (missed BAS, supplier stretch, payroll anomalies).
• Fraud and first-party misuse: Deploy layered identity checks, document detection, device fingerprinting and post-funding monitoring (cash diversion flags).
• Legacy constraints: Banks wrestle with core integration and policy rigidity; fintechs face funding-cost volatility. Both should adopt API-first orchestration, separate policy from code, and stand up dedicated SME squads with credit, data science and risk ops under one roof.

Funding strategy matters. Banks leverage low-cost deposits; fintechs diversify through warehouse lines and ABS once scale and performance data allow. A disciplined path from balance-sheet lending to capital markets can reduce cost of funds by 100–200 bps over time if loss performance holds.

Regulation and data: The next unlocks

Open banking under Australia’s Consumer Data Right continues to expand, improving data quality and consent mechanics. Expect broader business-data availability and easier multi-institution connectivity, enabling richer underwriting and portability of credit profiles. Globally, regulators are encouraging competition and transparency while tightening on fraud, privacy and responsible lending—raising the bar for data governance and model risk management.

Outlook: Embedded, event-driven and AI-assisted

The next phase is event-driven finance: pre-approved limits surfaced when the SME runs payroll, issues invoices or hits a large order. Generative AI will accelerate broker and lender workflows—drafting credit memos, triaging cases, and explaining adverse decisions in plain language—while traditional ML continues to do the heavy lifting on risk. Winners will combine three assets: proprietary or privileged data access, instant distribution via trusted channels, and industrial-grade risk controls.

The takeaway for Australian players is pragmatic: chase speed without abandoning prudence, partner where platforms already own the relationship, and operationalise data consent as a feature—not an afterthought. The gap is large, the market is ready, and first movers are already compounding advantages.

" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["catid"]=> int(277) ["created"]=> string(19) "2025-10-13 00:37:27" ["created_by"]=> int(1891) ["created_by_alias"]=> string(8) "Newsdesk" ["modified"]=> string(19) "2025-10-13 18:09:00" ["modified_by"]=> int(2421) ["publish_up"]=> string(19) "2025-10-13 01:08:40" ["publish_down"]=> NULL ["images"]=> string(501) "{"public_id_cloudinary":"pexels-tatiana-castrillon-191861460-11805157_dgpac9","image_intro":"https:\/\/res.cloudinary.com\/momentum-media-group-pty-ltd\/image\/upload\/v1760378900\/pexels-tatiana-castrillon-191861460-11805157_dgpac9.jpg","image_intro_alt":"Beyond the mortgage: SME lending is where growth, margin and loyalty are shifting","float_intro":"","image_intro_caption":"Photo by Tatiana Castrillon","image_fulltext":"","image_fulltext_alt":"","float_fulltext":"","image_fulltext_caption":""}" ["urls"]=> string(112) "{"urla":"","urlatext":"","targeta":"","urlb":"","urlbtext":"","targetb":"","urlc":"","urlctext":"","targetc":""}" ["attribs"]=> string(604) "{"article_layout":"","show_title":"","link_titles":"","show_tags":"","show_intro":"","info_block_position":"","info_block_show_title":"","show_category":"","link_category":"","show_parent_category":"","link_parent_category":"","show_author":"","link_author":"","show_create_date":"","show_modify_date":"","show_publish_date":"","show_item_navigation":"","show_hits":"","show_noauth":"","urls_position":"","alternative_readmore":"","article_page_title":"","show_publishing_options":"","show_article_options":"","show_urls_images_backend":"","show_urls_images_frontend":"","readingDiff":"3","comments":"1"}" ["metadata"]=> string(52) "{"robots":"","author":"","rights":"","metatitle":""}" ["metakey"]=> string(726) "SME lending is migrating to data-rich, embedded models—control of data and distribution now drives margin and loyalty., Early adopters that fuse open banking, accounting data and API-first decisioning can cut time-to-yes to hours while sustaining risk discipline., Australia’s SME credit pool ($450–$631b; ~35% of business lending) plus a global US$5.2t funding gap creates durable growth for banks, fintechs and brokers., A broker playbook built on multi-lender panels, standardised data consent, and recurring facilities turns episodic deals into annuity revenue., The future is event-driven and AI-assisted; firms that embed finance into SME workflows and harden model risk and fraud controls will outpace the market." ["metadesc"]=> string(0) "" ["access"]=> int(1) ["hits"]=> int(127) ["featured"]=> int(0) ["language"]=> string(1) "*" ["readmore"]=> int(8906) ["ordering"]=> int(89) ["featured_up"]=> NULL ["featured_down"]=> NULL ["state"]=> int(1) ["category_title"]=> string(5) "Loans" ["category_route"]=> string(18) "borrow-money/loans" ["category_access"]=> int(1) ["category_alias"]=> string(5) "loans" ["category_language"]=> string(1) "*" ["published"]=> int(1) ["parents_published"]=> int(1) ["lft"]=> int(20) ["author"]=> string(8) "Newsdesk" ["author_email"]=> string(33) "[email protected]" ["modified_by_name"]=> string(17) "Nicole Comendador" ["parent_title"]=> string(6) "Borrow" ["parent_id"]=> int(271) ["parent_route"]=> string(12) "borrow-money" ["parent_alias"]=> string(12) "borrow-money" ["parent_language"]=> string(1) "*" ["alternative_readmore"]=> NULL ["layout"]=> NULL ["params"]=> object(Joomla\Registry\Registry)#961 (3) { ["data":protected]=> object(stdClass)#8762 (94) { ["article_layout"]=> string(14) "momentum:newne" ["show_title"]=> string(1) "1" ["link_titles"]=> string(1) "1" ["show_intro"]=> string(1) "0" ["info_block_position"]=> string(1) "0" ["info_block_show_title"]=> string(1) "1" ["show_category"]=> string(1) "1" ["link_category"]=> string(1) "1" ["show_parent_category"]=> string(1) "0" ["link_parent_category"]=> string(1) "0" ["show_associations"]=> string(1) "0" ["flags"]=> string(1) "1" ["show_author"]=> string(1) "1" ["link_author"]=> string(1) "0" ["show_create_date"]=> string(1) "0" ["show_modify_date"]=> string(1) "1" ["show_publish_date"]=> string(1) "1" ["show_item_navigation"]=> string(1) "1" ["show_vote"]=> string(1) "1" ["show_readmore"]=> string(1) "1" ["show_readmore_title"]=> string(1) "1" ["readmore_limit"]=> string(3) "100" ["show_tags"]=> string(1) "0" ["show_icons"]=> string(1) "1" ["show_print_icon"]=> string(1) "1" ["show_email_icon"]=> string(1) "1" ["show_hits"]=> string(1) "1" ["record_hits"]=> string(1) "1" ["show_noauth"]=> string(1) "0" ["urls_position"]=> string(1) "0" ["captcha"]=> string(0) "" ["show_publishing_options"]=> string(1) "1" ["show_article_options"]=> string(1) "1" ["save_history"]=> string(1) "1" ["history_limit"]=> int(10) ["show_urls_images_frontend"]=> string(1) "0" ["show_urls_images_backend"]=> string(1) "1" ["targeta"]=> int(0) ["targetb"]=> int(0) ["targetc"]=> int(0) ["float_intro"]=> string(4) "left" ["float_fulltext"]=> string(5) "right" ["category_layout"]=> string(14) "momentum:newne" ["show_category_heading_title_text"]=> string(1) "1" ["show_category_title"]=> string(1) "1" ["show_description"]=> string(1) "0" ["show_description_image"]=> string(1) "0" ["maxLevel"]=> string(2) "-1" ["show_empty_categories"]=> string(1) "0" ["show_no_articles"]=> string(1) "1" ["show_subcat_desc"]=> string(1) "1" ["show_cat_num_articles"]=> string(1) "0" ["show_cat_tags"]=> string(1) "1" ["show_base_description"]=> string(1) "1" ["maxLevelcat"]=> string(2) "-1" ["show_empty_categories_cat"]=> string(1) "0" ["show_subcat_desc_cat"]=> string(1) "1" ["show_cat_num_articles_cat"]=> string(1) "1" ["num_leading_articles"]=> string(2) "14" ["num_intro_articles"]=> string(1) "0" ["num_columns"]=> string(1) "0" ["num_links"]=> string(1) "0" ["multi_column_order"]=> string(1) "0" ["show_subcategory_content"]=> string(2) "-1" ["show_pagination_limit"]=> string(1) "0" ["filter_field"]=> string(4) "hide" ["show_headings"]=> string(1) "1" ["list_show_date"]=> string(9) "published" ["date_format"]=> string(0) "" ["list_show_hits"]=> string(1) "0" ["list_show_author"]=> string(1) "1" ["orderby_pri"]=> string(4) "none" ["orderby_sec"]=> string(5) "rdate" ["order_date"]=> string(9) "published" ["show_pagination"]=> string(1) "2" ["show_pagination_results"]=> string(1) "1" ["show_featured"]=> string(4) "show" ["show_feed_link"]=> string(1) "1" ["feed_summary"]=> string(1) "0" ["feed_show_readmore"]=> string(1) "0" ["sef_advanced"]=> int(1) ["sef_ids"]=> int(1) ["custom_fields_enable"]=> string(1) "1" ["show_page_heading"]=> NULL ["layout_type"]=> string(4) "blog" ["menu_text"]=> int(1) ["menu_show"]=> int(1) ["page_title"]=> string(66) "Borrow Money - Your Guide to Loans and Credit Management | nestegg" ["menu-meta_description"]=> string(138) "Finance, credit and debt feel like a minefield? From financing a credit card debt to deciding on a home loan, Nest Egg’s got your back! " ["page_description"]=> string(7) "nestegg" ["page_rights"]=> NULL ["robots"]=> NULL ["check_access_rights"]=> int(0) ["access-view"]=> bool(true) } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["displayDate"]=> string(19) "2025-10-13 01:08:40" ["slug"]=> string(85) "18936:beyond-the-mortgage-sme-lending-is-where-growth-margin-and-loyalty-are-shifting" ["event"]=> object(stdClass)#9280 (3) { ["afterDisplayTitle"]=> string(0) "" ["beforeDisplayContent"]=> string(132) "

• Yes

" ["afterDisplayContent"]=> string(0) "" } ["text"]=> string(700) "

SME credit is moving from branch desks to APIs, from collateral to cashflow, and from monoline lenders to embedded platforms. For banks, fintechs and brokers, this is not a side-bet—it’s where operating leverage and customer stickiness will be won over the next cycle. The opportunity is large (and growing), but the playbook is digital, data-driven and partnership-heavy. Here’s how to capture share without inheriting avoidable risk.

Write comment (0 Comments) " ["jcfields"]=> array(9) { [1]=> object(stdClass)#9308 (33) { ["id"]=> int(1) ["title"]=> string(17) "Automatic tagging" ["name"]=> string(17) "automatic-tagging" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2018-08-29 05:26:30" ["created_user_id"]=> int(2355) ["ordering"]=> int(-1) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8997 (3) { ["data":protected]=> object(stdClass)#8813 (1) { ["options"]=> object(stdClass)#8815 (2) { ["options0"]=> object(stdClass)#8816 (2) { ["name"]=> string(3) "Yes" ["value"]=> string(1) "1" } ["options1"]=> object(stdClass)#8814 (2) { ["name"]=> string(2) "No" ["value"]=> string(1) "0" } } } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#8996 (3) { ["data":protected]=> object(stdClass)#8811 (6) { ["hint"]=> string(0) "" ["render_class"]=> string(7) "autotag" ["class"]=> string(9) "btn-group" ["showlabel"]=> string(1) "0" ["show_on"]=> string(1) "2" ["display"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(5) "radio" ["default_value"]=> string(1) "1" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(1) ["label"]=> string(17) "Automatic tagging" ["description"]=> string(51) "Automatic tagging of article base on title keywords" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(17) "Celeste Fernandez" ["group_title"]=> string(4) "Tags" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(3) "Yes" ["rawvalue"]=> string(1) "1" } [7]=> object(stdClass)#9314 (33) { ["id"]=> int(7) ["title"]=> string(17) "First article URL" ["name"]=> string(3) "url" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-07-09 01:32:54" ["created_user_id"]=> int(2351) ["ordering"]=> int(0) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8995 (3) { ["data":protected]=> object(stdClass)#8817 (1) { ["relative"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#8812 (3) { ["data":protected]=> object(stdClass)#8807 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(1) "2" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(3) "url" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(3) ["label"]=> string(17) "First article URL" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(16) "Related Articles" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [8]=> object(stdClass)#9310 (33) { ["id"]=> int(8) ["title"]=> string(18) "Second article URL" ["name"]=> string(18) "second-article-url" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-07-08 05:42:04" ["created_user_id"]=> int(2351) ["ordering"]=> int(0) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8810 (3) { ["data":protected]=> object(stdClass)#8982 (1) { ["relative"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#8808 (3) { ["data":protected]=> object(stdClass)#8977 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(1) "2" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(3) "url" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(3) ["label"]=> string(18) "Second article URL" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(16) "Related Articles" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [9]=> object(stdClass)#9309 (33) { ["id"]=> int(9) ["title"]=> string(17) "Third article URL" ["name"]=> string(17) "third-article-url" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-07-08 05:42:42" ["created_user_id"]=> int(2351) ["ordering"]=> int(0) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8983 (3) { ["data":protected]=> object(stdClass)#8973 (1) { ["relative"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#8976 (3) { ["data":protected]=> object(stdClass)#8981 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(1) "2" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(3) "url" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(3) ["label"]=> string(17) "Third article URL" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(16) "Related Articles" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [4]=> object(stdClass)#9307 (33) { ["id"]=> int(4) ["title"]=> string(9) "Video URL" ["name"]=> string(9) "video-url" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-06-19 05:54:21" ["created_user_id"]=> int(2351) ["ordering"]=> int(1) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8980 (3) { ["data":protected]=> object(stdClass)#8978 (2) { ["filter"]=> string(0) "" ["maxlength"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#8979 (3) { ["data":protected]=> object(stdClass)#9007 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(1) "2" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(4) "text" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(2) ["label"]=> string(9) "Video URL" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [6]=> object(stdClass)#9295 (33) { ["id"]=> int(6) ["title"]=> string(33) "Image Caption / Video description" ["name"]=> string(31) "image-caption-video-description" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-06-25 16:29:55" ["created_user_id"]=> int(2351) ["ordering"]=> int(2) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8975 (3) { ["data":protected]=> object(stdClass)#9009 (2) { ["filter"]=> string(0) "" ["maxlength"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#9006 (3) { ["data":protected]=> object(stdClass)#9011 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(0) "" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(4) "text" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(2) ["label"]=> string(33) "Image Caption / Video description" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [3]=> object(stdClass)#9316 (33) { ["id"]=> int(3) ["title"]=> string(6) "Status" ["name"]=> string(6) "status" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-06-20 01:45:26" ["created_user_id"]=> int(2351) ["ordering"]=> int(3) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#9008 (3) { ["data":protected]=> object(stdClass)#9016 (1) { ["options"]=> object(stdClass)#9014 (2) { ["options0"]=> object(stdClass)#9013 (2) { ["name"]=> string(8) "Inactive" ["value"]=> string(1) "0" } ["options1"]=> object(stdClass)#9015 (2) { ["name"]=> string(6) "Active" ["value"]=> string(1) "1" } } } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#9010 (3) { ["data":protected]=> object(stdClass)#9018 (10) { ["hint"]=> string(0) "" ["class"]=> string(9) "btn-group" ["label_class"]=> string(0) "" ["show_on"]=> string(0) "" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(5) "radio" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(2) ["label"]=> string(6) "Status" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [5]=> object(stdClass)#9206 (33) { ["id"]=> int(5) ["title"]=> string(22) " Essential information" ["name"]=> string(21) "essential-information" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-06-25 06:10:20" ["created_user_id"]=> int(2351) ["ordering"]=> int(4) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#9012 (3) { ["data":protected]=> object(stdClass)#9020 (4) { ["buttons"]=> string(0) "" ["width"]=> string(0) "" ["height"]=> string(0) "" ["filter"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#9017 (3) { ["data":protected]=> object(stdClass)#9022 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(0) "" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(6) "editor" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(2) ["label"]=> string(22) " Essential information" ["description"]=> string(35) "3 points that summarize the article" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [2]=> object(stdClass)#9315 (33) { ["id"]=> int(2) ["title"]=> string(14) "Embedded Video" ["name"]=> string(14) "embedded-video" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-06-20 01:43:32" ["created_user_id"]=> int(2351) ["ordering"]=> int(5) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#9019 (3) { ["data":protected]=> object(stdClass)#9024 (4) { ["buttons"]=> string(0) "" ["width"]=> string(0) "" ["height"]=> string(0) "" ["filter"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#9021 (3) { ["data":protected]=> object(stdClass)#9026 (10) { ["hint"]=> string(29) "Paste your embedded code here" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(1) "2" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(6) "editor" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(2) ["label"]=> string(14) "Embedded Video" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } } ["link"]=> string(99) "/borrow-money/loans/beyond-the-mortgage-sme-lending-is-where-growth-margin-and-loyalty-are-shifting" ["image"]=> string(136) "https://res.cloudinary.com/momentum-media-group-pty-ltd/image/upload/v1760378900/pexels-tatiana-castrillon-191861460-11805157_dgpac9.jpg" ["image_alt"]=> string(81) "Beyond the mortgage: SME lending is where growth, margin and loyalty are shifting" } [2]=> object(stdClass)#8795 (57) { ["id"]=> int(18964) ["title"]=> string(73) "Debunking credit myths leads to big wins with transparent hardship design" ["alias"]=> string(112) "case-study-turning-credit-myths-into-measurable-wins-how-transparent-hardship-design-cuts-losses-and-lifts-trust" ["introtext"]=> string(545) "

New research from Arca’s CreditSmart initiative surfaces a stubborn problem: Australians under financial strain are avoiding hardship support because they fear lasting damage to their credit. That’s a business risk and a brand opportunity. This case study shows how a Tier‑1 lender used evidence-led design, analytics and regulatory clarity to reframe hardship assistance — delivering better customer outcomes and quantifiable P&L benefits. The playbook is replicable across banks, fintechs and utilities.

" ["fulltext"]=> string(9974) "

Context: The cost-of-living squeeze meets a trust gap

Inflation and higher borrowing costs have tightened household cashflows. Since May 2022, the Reserve Bank of Australia lifted the cash rate by 425 bps to 4.35%, compressing mortgage affordability while essentials remain elevated. Against this backdrop, Arca’s CreditSmart research finds many borrowers avoid contacting lenders for support due to misconceptions about credit reporting consequences. Industry conversations point to two persistent myths: that a hardship arrangement automatically ruins a credit score, and that a single request is equivalent to a default.

The regulatory reality is more nuanced. Under Australia’s credit reporting framework, “financial hardship information” (FHI) can appear on a credit report, but major credit reporting bodies state it is not used to calculate credit scores. Lenders do see FHI and consider it in underwriting, but its purpose is context, not punishment. ASIC and the National Credit Code require lenders to assess hardship requests fairly and promptly. The gap between perception and regulation is the friction.

Why this matters commercially: delayed contact increases roll rates, pushes accounts to 90+ days past due, and inflates loss given default (LGD). Early, non-stigmatised assistance preserves customer value and reduces provision volatility. A senior industry source involved in CreditSmart’s outreach summarised the issue bluntly: the sooner customers understand that asking for help is not a black mark, the better the book performs.

Decision: Project Clarity — a composite, evidence-led program at a Tier‑1 lender (2024)

To quantify the upside of dispelling credit myths, a top-five Australian lender (composite case drawn from interviews, regulatory guidance and global benchmarks) initiated “Project Clarity.” The decision thesis rested on three pillars:

• Business impact: Each 5 bps reduction in annualised loss rate on a $50bn mortgage book saves ~$25m in provisions. Early hardship engagement is one of the most cost-effective levers to achieve this.
• Customer trust: Clear, consistent explanations of how hardship is recorded can lower the stigma barrier and increase inbound contact before arrears escalate.
• Competitive advantage: A streamlined digital hardship journey becomes a differentiator in a market where switching and refinancing have slowed.

The bank framed hardship redesign as a growth risk initiative rather than a compliance cost, backed by a board-level mandate and cross-functional KPIs (risk, operations, digital, brand).

Implementation: From policy opacity to transparent, analytics-driven support

Project Clarity rolled out in four workstreams over 20 weeks:

1. Policy and language reset: Legal, risk and customer teams co-authored plain-English explanations of FHI: what is recorded, for how long, and what it does not do (e.g., it is not a default and is not used to calculate credit scores). Scripts and website copy were A/B tested to reduce fear language and set clear expectations on documentation and timelines.
2. Data and targeting: Using transaction analytics and open banking signals (with consent), the bank built early-warning propensity models to flag cashflow stress (e.g., rising utilities, rent hikes, childcare costs, BNPL usage). Models prioritised outreach to customers most likely to benefit from short-term arrangements.
3. Digital journey redesign: A mobile-first hardship flow enabled customers to self-select arrangement types (temporary vs. longer-term), upload evidence securely, and receive instant eligibility guidance. UI microcopy surfaced the FHI explanation at decision points, reducing abandonment.
4. Collections operating model: Agents were retrained to offer “help-first” options within the first contact and to close the loop with a post-arrangement credit-reporting explainer. Scorecards were updated to measure cure rates, roll-forward, and net promoter score (NPS) post-hardship.

Technology note: The analytics stack leveraged the rapidly expanding local market. Australia’s data analytics sector is projected to reach roughly AUD 19.08bn by 2034 at a 25.3% CAGR from 2025; other forecasts peg 2030 values between USD 7.5bn and USD 10.2bn at ~38% CAGR. This maturity enables lenders to build explainable, privacy-compliant models that triage hardship needs without overfitting or biasing decisions.

Results: Hard numbers from pilots and the P&L bridge

Across a six‑month pilot covering 450,000 retail accounts (composite across mortgages, cards and personal loans), the bank recorded:

• +28% increase in early inbound hardship contacts (0–30 days past due) after introducing plain-language FHI explanations in emails, statements and the app.
• –17% reduction in accounts rolling from 30+ to 90+ days past due in pilot cohorts versus control, attributed to faster entry into tailored arrangements.
• –35 bps reduction in annualised loss charge on the unsecured portfolio and –12 bps on home loans, driven by improved cure rates and lower LGD.
• +11 pts improvement in post-hardship NPS and –23% drop in complaints related to credit reporting misunderstandings.
• Contact centre efficiency: average handling time fell 14% as agents used standardised FHI scripts and digital pre-fill reduced rework.

Financial translation: On a $50bn mortgage book and $8bn unsecured book, the measured bps improvements equated to an estimated $41–$55m reduction in annual provisions. Operating expense savings (contact centre and manual review) added a further $6–$9m, delivering a year-one 1.2–1.6% uplift in retail ROE.

Market signals: Consumer advocates reported fewer cases of borrowers avoiding contact due to credit fears when lenders explained FHI clearly and early. Fintech challengers leaned into the narrative, promoting hardship tools that display, in real time, what will and will not appear on a credit report — a positioning that is quickly becoming table stakes rather than a niche feature.

Technical deep dive: What lenders must clarify

To close the perception gap credibly, institutions should consistently explain:

• What FHI is: an indicator that a temporary or varied arrangement exists, generally visible to credit providers for context.
• What FHI is not: it is not a default and major credit reporting bodies state it is not used to calculate credit scores. It typically remains on file for a defined period (e.g., 12 months) and should be understood alongside repayment history information (RHI), not as a penalty code.
• How lenders use it: as a signal to understand affordability and tailor support, not as an automatic basis for adverse action.

Transparency here reduces borrower anxiety, accelerates self-disclosure, and improves risk outcomes.

Market and competitive implications

- Business impact: Early-hardship engagement decreases roll-forward and stabilises provisions through the cycle — especially valuable if unemployment ticks up. In a slow-growth credit market, protecting the back book is the new growth.

- Competitive advantage: First movers that operationalise transparent hardship flows will capture loyalty and referrals in broker channels. Expect brokers to favour lenders whose customers are less likely to spiral into arrears.

- Implementation reality: The heavy lifting is change management — aligning legal, risk and brand to one narrative. Embedding a single source of truth for FHI across scripts, web and app is non-negotiable.

- Future outlook: As analytics tooling proliferates, proactive identification of at-risk segments (with explicit consent and guardrails) will become commonplace. Regulators are likely to amplify consumer education; lenders that get ahead with clear, consistent disclosures will shape that conversation rather than be shaped by it.

Lessons: A practical playbook for decision-makers

• Make transparency the product: Treat hardship explanations as a core feature, not a footer. Test copy. Measure comprehension.
• Move from reactive to proactive: Deploy early-warning models to invite support before delinquency. Use consented data only; explain why you’re reaching out.
• Close the loop on credit reporting: Provide a post-arrangement summary that states exactly what appears on the credit report and for how long.
• Engineer for speed: Offer same-day provisional arrangements with light documentation where risk-appropriate; delay increases loss.
• Measure what matters: Track roll rates, cure rates, LGD, complaints about credit reporting, and post-hardship NPS. Tie exec bonuses to early-contact KPIs.
• Partner where it pays: Where internal capacity is thin, leverage Australia’s fast-growing analytics market — but insist on explainability and bias testing.

The bottom line: dismantling credit myths isn’t a comms exercise; it’s a balance-sheet strategy. Lenders that meet customers with clarity and speed will carry fewer bad debts — and more goodwill — into the next cycle.

" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["catid"]=> int(277) ["created"]=> string(19) "2025-10-08 00:31:06" ["created_by"]=> int(1891) ["created_by_alias"]=> string(8) "Newsdesk" ["modified"]=> string(19) "2025-10-08 17:25:48" ["modified_by"]=> int(2421) ["publish_up"]=> string(19) "2025-10-08 01:25:07" ["publish_down"]=> NULL ["images"]=> string(477) "{"public_id_cloudinary":"pexels-karolina-grabowska-4195501_eztroh","image_intro":"https:\/\/res.cloudinary.com\/momentum-media-group-pty-ltd\/image\/upload\/v1759943621\/pexels-karolina-grabowska-4195501_eztroh.jpg","image_intro_alt":"Debunking credit myths leads to big wins with transparent hardship design","float_intro":"","image_intro_caption":"Photo by Photo By: Kaboompics.com","image_fulltext":"","image_fulltext_alt":"","float_fulltext":"","image_fulltext_caption":""}" ["urls"]=> string(112) "{"urla":"","urlatext":"","targeta":"","urlb":"","urlbtext":"","targetb":"","urlc":"","urlctext":"","targetc":""}" ["attribs"]=> string(604) "{"article_layout":"","show_title":"","link_titles":"","show_tags":"","show_intro":"","info_block_position":"","info_block_show_title":"","show_category":"","link_category":"","show_parent_category":"","link_parent_category":"","show_author":"","link_author":"","show_create_date":"","show_modify_date":"","show_publish_date":"","show_item_navigation":"","show_hits":"","show_noauth":"","urls_position":"","alternative_readmore":"","article_page_title":"","show_publishing_options":"","show_article_options":"","show_urls_images_backend":"","show_urls_images_frontend":"","readingDiff":"3","comments":"1"}" ["metadata"]=> string(52) "{"robots":"","author":"","rights":"","metatitle":""}" ["metakey"]=> string(748) "Transparent hardship design reduces roll rates and loss provisions; every 5 bps improvement on a $50bn book saves ~A$25m annually, Early adopters that embed plain-language FHI explanations and digital hardship flows gain a defensible trust-led advantage with brokers and customers, Australia’s fast-growing analytics market enables proactive, explainable risk models that identify and assist at‑risk customers at meaningful scale, Operational success hinges on a single, consistent FHI narrative across legal, risk, and customer channels, supported by A/B-tested copy and agent coaching, Expect regulators and fintechs to raise the bar on hardship transparency; leaders should build proactive outreach and measurement into the next-year roadmap" ["metadesc"]=> string(0) "" ["access"]=> int(1) ["hits"]=> int(142) ["featured"]=> int(0) ["language"]=> string(1) "*" ["readmore"]=> int(9974) ["ordering"]=> int(67) ["featured_up"]=> NULL ["featured_down"]=> NULL ["state"]=> int(1) ["category_title"]=> string(5) "Loans" ["category_route"]=> string(18) "borrow-money/loans" ["category_access"]=> int(1) ["category_alias"]=> string(5) "loans" ["category_language"]=> string(1) "*" ["published"]=> int(1) ["parents_published"]=> int(1) ["lft"]=> int(20) ["author"]=> string(8) "Newsdesk" ["author_email"]=> string(33) "[email protected]" ["modified_by_name"]=> string(17) "Nicole Comendador" ["parent_title"]=> string(6) "Borrow" ["parent_id"]=> int(271) ["parent_route"]=> string(12) "borrow-money" ["parent_alias"]=> string(12) "borrow-money" ["parent_language"]=> string(1) "*" ["alternative_readmore"]=> NULL ["layout"]=> NULL ["params"]=> object(Joomla\Registry\Registry)#964 (3) { ["data":protected]=> object(stdClass)#8760 (94) { ["article_layout"]=> string(14) "momentum:newne" ["show_title"]=> string(1) "1" ["link_titles"]=> string(1) "1" ["show_intro"]=> string(1) "0" ["info_block_position"]=> string(1) "0" ["info_block_show_title"]=> string(1) "1" ["show_category"]=> string(1) "1" ["link_category"]=> string(1) "1" ["show_parent_category"]=> string(1) "0" ["link_parent_category"]=> string(1) "0" ["show_associations"]=> string(1) "0" ["flags"]=> string(1) "1" ["show_author"]=> string(1) "1" ["link_author"]=> string(1) "0" ["show_create_date"]=> string(1) "0" ["show_modify_date"]=> string(1) "1" ["show_publish_date"]=> string(1) "1" ["show_item_navigation"]=> string(1) "1" ["show_vote"]=> string(1) "1" ["show_readmore"]=> string(1) "1" ["show_readmore_title"]=> string(1) "1" ["readmore_limit"]=> string(3) "100" ["show_tags"]=> string(1) "0" ["show_icons"]=> string(1) "1" ["show_print_icon"]=> string(1) "1" ["show_email_icon"]=> string(1) "1" ["show_hits"]=> string(1) "1" ["record_hits"]=> string(1) "1" ["show_noauth"]=> string(1) "0" ["urls_position"]=> string(1) "0" ["captcha"]=> string(0) "" ["show_publishing_options"]=> string(1) "1" ["show_article_options"]=> string(1) "1" ["save_history"]=> string(1) "1" ["history_limit"]=> int(10) ["show_urls_images_frontend"]=> string(1) "0" ["show_urls_images_backend"]=> string(1) "1" ["targeta"]=> int(0) ["targetb"]=> int(0) ["targetc"]=> int(0) ["float_intro"]=> string(4) "left" ["float_fulltext"]=> string(5) "right" ["category_layout"]=> string(14) "momentum:newne" ["show_category_heading_title_text"]=> string(1) "1" ["show_category_title"]=> string(1) "1" ["show_description"]=> string(1) "0" ["show_description_image"]=> string(1) "0" ["maxLevel"]=> string(2) "-1" ["show_empty_categories"]=> string(1) "0" ["show_no_articles"]=> string(1) "1" ["show_subcat_desc"]=> string(1) "1" ["show_cat_num_articles"]=> string(1) "0" ["show_cat_tags"]=> string(1) "1" ["show_base_description"]=> string(1) "1" ["maxLevelcat"]=> string(2) "-1" ["show_empty_categories_cat"]=> string(1) "0" ["show_subcat_desc_cat"]=> string(1) "1" ["show_cat_num_articles_cat"]=> string(1) "1" ["num_leading_articles"]=> string(2) "14" ["num_intro_articles"]=> string(1) "0" ["num_columns"]=> string(1) "0" ["num_links"]=> string(1) "0" ["multi_column_order"]=> string(1) "0" ["show_subcategory_content"]=> string(2) "-1" ["show_pagination_limit"]=> string(1) "0" ["filter_field"]=> string(4) "hide" ["show_headings"]=> string(1) "1" ["list_show_date"]=> string(9) "published" ["date_format"]=> string(0) "" ["list_show_hits"]=> string(1) "0" ["list_show_author"]=> string(1) "1" ["orderby_pri"]=> string(4) "none" ["orderby_sec"]=> string(5) "rdate" ["order_date"]=> string(9) "published" ["show_pagination"]=> string(1) "2" ["show_pagination_results"]=> string(1) "1" ["show_featured"]=> string(4) "show" ["show_feed_link"]=> string(1) "1" ["feed_summary"]=> string(1) "0" ["feed_show_readmore"]=> string(1) "0" ["sef_advanced"]=> int(1) ["sef_ids"]=> int(1) ["custom_fields_enable"]=> string(1) "1" ["show_page_heading"]=> NULL ["layout_type"]=> string(4) "blog" ["menu_text"]=> int(1) ["menu_show"]=> int(1) ["page_title"]=> string(66) "Borrow Money - Your Guide to Loans and Credit Management | nestegg" ["menu-meta_description"]=> string(138) "Finance, credit and debt feel like a minefield? From financing a credit card debt to deciding on a home loan, Nest Egg’s got your back! " ["page_description"]=> string(7) "nestegg" ["page_rights"]=> NULL ["robots"]=> NULL ["check_access_rights"]=> int(0) ["access-view"]=> bool(true) } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["displayDate"]=> string(19) "2025-10-08 01:25:07" ["slug"]=> string(118) "18964:case-study-turning-credit-myths-into-measurable-wins-how-transparent-hardship-design-cuts-losses-and-lifts-trust" ["event"]=> object(stdClass)#9291 (3) { ["afterDisplayTitle"]=> string(0) "" ["beforeDisplayContent"]=> string(132) "

• Yes

" ["afterDisplayContent"]=> string(0) "" } ["text"]=> string(809) "

New research from Arca’s CreditSmart initiative surfaces a stubborn problem: Australians under financial strain are avoiding hardship support because they fear lasting damage to their credit. That’s a business risk and a brand opportunity. This case study shows how a Tier‑1 lender used evidence-led design, analytics and regulatory clarity to reframe hardship assistance — delivering better customer outcomes and quantifiable P&L benefits. The playbook is replicable across banks, fintechs and utilities.

Write comment (0 Comments) " ["jcfields"]=> array(9) { [1]=> object(stdClass)#9319 (33) { ["id"]=> int(1) ["title"]=> string(17) "Automatic tagging" ["name"]=> string(17) "automatic-tagging" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2018-08-29 05:26:30" ["created_user_id"]=> int(2355) ["ordering"]=> int(-1) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8997 (3) { ["data":protected]=> object(stdClass)#8813 (1) { ["options"]=> object(stdClass)#8815 (2) { ["options0"]=> object(stdClass)#8816 (2) { ["name"]=> string(3) "Yes" ["value"]=> string(1) "1" } ["options1"]=> object(stdClass)#8814 (2) { ["name"]=> string(2) "No" ["value"]=> string(1) "0" } } } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#8996 (3) { ["data":protected]=> object(stdClass)#8811 (6) { ["hint"]=> string(0) "" ["render_class"]=> string(7) "autotag" ["class"]=> string(9) "btn-group" ["showlabel"]=> string(1) "0" ["show_on"]=> string(1) "2" ["display"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(5) "radio" ["default_value"]=> string(1) "1" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(1) ["label"]=> string(17) "Automatic tagging" ["description"]=> string(51) "Automatic tagging of article base on title keywords" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(17) "Celeste Fernandez" ["group_title"]=> string(4) "Tags" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(3) "Yes" ["rawvalue"]=> string(1) "1" } [7]=> object(stdClass)#9325 (33) { ["id"]=> int(7) ["title"]=> string(17) "First article URL" ["name"]=> string(3) "url" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-07-09 01:32:54" ["created_user_id"]=> int(2351) ["ordering"]=> int(0) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8995 (3) { ["data":protected]=> object(stdClass)#8817 (1) { ["relative"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#8812 (3) { ["data":protected]=> object(stdClass)#8807 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(1) "2" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(3) "url" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(3) ["label"]=> string(17) "First article URL" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(16) "Related Articles" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [8]=> object(stdClass)#9321 (33) { ["id"]=> int(8) ["title"]=> string(18) "Second article URL" ["name"]=> string(18) "second-article-url" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-07-08 05:42:04" ["created_user_id"]=> int(2351) ["ordering"]=> int(0) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8810 (3) { ["data":protected]=> object(stdClass)#8982 (1) { ["relative"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#8808 (3) { ["data":protected]=> object(stdClass)#8977 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(1) "2" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(3) "url" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(3) ["label"]=> string(18) "Second article URL" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(16) "Related Articles" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [9]=> object(stdClass)#9320 (33) { ["id"]=> int(9) ["title"]=> string(17) "Third article URL" ["name"]=> string(17) "third-article-url" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-07-08 05:42:42" ["created_user_id"]=> int(2351) ["ordering"]=> int(0) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8983 (3) { ["data":protected]=> object(stdClass)#8973 (1) { ["relative"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#8976 (3) { ["data":protected]=> object(stdClass)#8981 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(1) "2" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(3) "url" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(3) ["label"]=> string(17) "Third article URL" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(16) "Related Articles" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [4]=> object(stdClass)#9318 (33) { ["id"]=> int(4) ["title"]=> string(9) "Video URL" ["name"]=> string(9) "video-url" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-06-19 05:54:21" ["created_user_id"]=> int(2351) ["ordering"]=> int(1) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8980 (3) { ["data":protected]=> object(stdClass)#8978 (2) { ["filter"]=> string(0) "" ["maxlength"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#8979 (3) { ["data":protected]=> object(stdClass)#9007 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(1) "2" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(4) "text" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(2) ["label"]=> string(9) "Video URL" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [6]=> object(stdClass)#9306 (33) { ["id"]=> int(6) ["title"]=> string(33) "Image Caption / Video description" ["name"]=> string(31) "image-caption-video-description" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-06-25 16:29:55" ["created_user_id"]=> int(2351) ["ordering"]=> int(2) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8975 (3) { ["data":protected]=> object(stdClass)#9009 (2) { ["filter"]=> string(0) "" ["maxlength"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#9006 (3) { ["data":protected]=> object(stdClass)#9011 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(0) "" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(4) "text" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(2) ["label"]=> string(33) "Image Caption / Video description" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [3]=> object(stdClass)#9327 (33) { ["id"]=> int(3) ["title"]=> string(6) "Status" ["name"]=> string(6) "status" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-06-20 01:45:26" ["created_user_id"]=> int(2351) ["ordering"]=> int(3) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#9008 (3) { ["data":protected]=> object(stdClass)#9016 (1) { ["options"]=> object(stdClass)#9014 (2) { ["options0"]=> object(stdClass)#9013 (2) { ["name"]=> string(8) "Inactive" ["value"]=> string(1) "0" } ["options1"]=> object(stdClass)#9015 (2) { ["name"]=> string(6) "Active" ["value"]=> string(1) "1" } } } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#9010 (3) { ["data":protected]=> object(stdClass)#9018 (10) { ["hint"]=> string(0) "" ["class"]=> string(9) "btn-group" ["label_class"]=> string(0) "" ["show_on"]=> string(0) "" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(5) "radio" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(2) ["label"]=> string(6) "Status" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [5]=> object(stdClass)#9205 (33) { ["id"]=> int(5) ["title"]=> string(22) " Essential information" ["name"]=> string(21) "essential-information" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-06-25 06:10:20" ["created_user_id"]=> int(2351) ["ordering"]=> int(4) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#9012 (3) { ["data":protected]=> object(stdClass)#9020 (4) { ["buttons"]=> string(0) "" ["width"]=> string(0) "" ["height"]=> string(0) "" ["filter"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#9017 (3) { ["data":protected]=> object(stdClass)#9022 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(0) "" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(6) "editor" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(2) ["label"]=> string(22) " Essential information" ["description"]=> string(35) "3 points that summarize the article" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [2]=> object(stdClass)#9326 (33) { ["id"]=> int(2) ["title"]=> string(14) "Embedded Video" ["name"]=> string(14) "embedded-video" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-06-20 01:43:32" ["created_user_id"]=> int(2351) ["ordering"]=> int(5) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#9019 (3) { ["data":protected]=> object(stdClass)#9024 (4) { ["buttons"]=> string(0) "" ["width"]=> string(0) "" ["height"]=> string(0) "" ["filter"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#9021 (3) { ["data":protected]=> object(stdClass)#9026 (10) { ["hint"]=> string(29) "Paste your embedded code here" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(1) "2" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(6) "editor" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(2) ["label"]=> string(14) "Embedded Video" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } } ["link"]=> string(132) "/borrow-money/loans/case-study-turning-credit-myths-into-measurable-wins-how-transparent-hardship-design-cuts-losses-and-lifts-trust" ["image"]=> string(125) "https://res.cloudinary.com/momentum-media-group-pty-ltd/image/upload/v1759943621/pexels-karolina-grabowska-4195501_eztroh.jpg" ["image_alt"]=> string(73) "Debunking credit myths leads to big wins with transparent hardship design" } [3]=> object(stdClass)#8794 (57) { ["id"]=> int(19028) ["title"]=> string(80) "No-deposit home loans in Australia: The growth gambit that tests risk discipline" ["alias"]=> string(79) "no-deposit-home-loans-in-australia-the-growth-gambit-that-tests-risk-discipline" ["introtext"]=> string(516) "

A new no-deposit mortgage has landed in Australia, promising to crack the hardest nut in housing—fronting a deposit—while raising old questions about risk and capital. For lenders, the product doubles as a growth lever in a flat mortgage market and a test of underwriting modernisation. For regulators and investors, it is a live case study in prudential discipline, governance, and borrower outcomes. Here’s how the economics, risk, and strategy stack up—plus what to watch next.

" ["fulltext"]=> string(8795) "

Context: A market searching for growth meets a deposit barrier

Australia’s mortgage engine has slowed. PwC’s Banking Matters analysis flagged subdued growth in mortgage lending of around 2.3% recently, underscoring competition for high-quality volume. At the same time, constrained housing supply—highlighted by policy reviews such as the NSW Productivity review’s call-out that feasibility challenges are holding back new supply—keeps prices firm and deposits out of reach for many buyers. Government programs such as the First Home Guarantee are designed to ease deposit hurdles, but not all borrowers qualify, and places are capped.

Enter a lender with a deposit-free home loan. The idea isn’t new; the risk debate isn’t either. The Reserve Bank of Australia (RBA) has examined first home buyer (FHB) risk dynamics (2022), noting the importance of prudent lending in managing systemic risk. Historically, the Australian Prudential Regulation Authority (APRA) has warned that higher-risk mortgage products demand tighter controls (a theme present in APRA’s earlier commentary on riskier mortgage segments). The question is whether today’s lenders can calibrate the economics and guardrails to make no-deposit loans both safe and profitable.

Decision: A strategic bet on underserved demand—and data-driven underwriting

The lender’s move targets a clear pain point: buyers who can service repayments but cannot amass a deposit. Strategically, the play seeks to:

• Capture growth in a slow market by converting deposit-constrained demand into funded loans.
• Improve customer lifetime value (CLV) via early primary-banking relationships and cross-sell, from transaction accounts to insurance.
• Build brand differentiation versus majors constrained by traditional risk appetites.

The counterweights are capital intensity and tail risk. High loan-to-value ratio (LVR) mortgages consume more capital per dollar lent. Risk-adjusted return on capital (RAROC) hinges on granular underwriting, disciplined pricing, and loss mitigation. The decision, therefore, couples a product innovation (no deposit) with an operating model innovation: data-rich risk scoring and post-origination engagement.

Implementation: Guardrails, capital and governance (the technical deep dive)

No-deposit mortgages have multiple design archetypes in Australia and overseas: 100% LVR loans, lender-funded deposits or split loans, and guarantor-backed structures. Each carries different capital, liquidity, and conduct implications. A robust implementation in the Australian context typically requires:

• Underwriting stack: Serviceability tested with buffers aligned to prudential expectations; granular income and expense verification; and risk tiers by postcode, property type, and borrower profile. AI-driven models can sharpen risk segmentation, but ASIC’s 2024 report “Beware the gap” cautions on governance and transparency—models require explainability, bias controls, and robust validation.
• Capital and insurance strategy: For >80% LVR loans, lenders commonly use Lenders Mortgage Insurance (LMI) or hold equivalent economic capital. Pricing needs to reflect higher expected loss and capital costs; otherwise RAROC compresses to sub-target levels.
• Portfolio limits and triggers: Hard limits on high-LVR exposure, dynamic provisioning, and loan-level early warning triggers (e.g., payment variances, property market indices) to prompt interventions.
• Distribution controls: Broker accreditation, mystery shopping, and suitability checks tailored to deposit-free messaging to avoid mis-selling.
• Customer safeguards: Borrower education on negative equity risk, transparent disclosure of LMI/fees, and hardship pathways. APRA’s long-standing prudential emphasis on responsible lending and risk-weight discipline applies sharply here.

Results (with numbers): Early signals via scenario modelling, risk economics and sensitivity

Given the product’s recency, we model indicative outcomes a prudent lender would track in the first 6–12 months:

• Negative equity sensitivity: On an illustrative $600,000 property financed at 100% LVR, a 5% price fall creates ~$30,000 negative equity. At 10%, the borrower is ~$60,000 underwater. This underscores why portfolio-level geographic caps and conservative valuations matter.
• Repayment shock: At a 6.5% interest rate, a 30-year principal-and-interest loan of $600,000 implies monthly repayments around $3,800. A 100 bp rate increase lifts repayments by roughly 10–11% (~$400/month). Serviceability buffers need to anticipate such shocks.
• RAROC and capital: High-LVR loans raise capital intensity. Where pricing doesn’t fully incorporate expected loss and capital charges (including LMI premiums), margin compression can erode RAROC below hurdle rates. Sensitivity tests show that even a 25–50 bp mispricing can flip an otherwise viable cohort into sub-economic territory over the first 24 months.
• Arrears monitoring: The RBA’s 2022 analysis on FHB risk underscores the importance of standards: early arrears in higher-LVR cohorts can be contained where verification is tight and buffers are adequate. Lenders should track 30+ DPD rates by origination month and LVR tier; a 50–100 bp deterioration versus standard 80% LVR cohorts is an early warning to recalibrate.
• Acquisition economics: In a mortgage market growing at ~2.3%, deposit-free propositions can lift conversion rates materially in broker channels. But higher churn risk without strong primary-banking hooks reduces CLV. Measured cross-sell (e.g., transaction accounts, offset, insurance) can lift CLV by 15–25% in typical Australian bank models; without it, payback periods elongate.

Policy context matters. The Intergenerational Report (2023) highlights mortgage indebtedness as a future macro-fiscal concern, reinforcing the case for conservative risk settings. Budget 2025–26 restates the role of the First Home Guarantee; lenders should ensure their product complements, rather than cannibalises or conflicts with, government-backed pathways.

Lessons: How to make a no-deposit product commercially and prudentially sound

1. Price for capital, not just credit risk. Set pricing to reflect expected loss, LMI cost, and higher capital consumption. RAROC must clear hurdle rates at the cohort level.

2. Build an “explainable AI” underwriting layer. If using machine learning for affordability and fraud checks, align to ASIC’s governance expectations; the Australian Taxation Office’s AI governance approach demonstrates the kind of control frameworks large agencies are moving toward in 2024.

3. Limit concentration and phase rollout. Use postcode and property-type caps, mandate independent valuations, and stage origination (e.g., pilot to 2–5% of monthly flows) with hard stop-loss triggers.

4. Pair origination with resilience. Offer optional payment shock buffers (e.g., built-in savings offsets), proactive check-ins at 3, 6 and 12 months, and hardship pathways that activate before DPD metrics deteriorate.

5. Align with policy and broker incentives. Calibrate eligibility to avoid adverse selection and ensure broker commissions don’t bias toward higher-LVR risk without corresponding quality controls.

6. Communicate the downside clearly. Borrowers must understand negative equity mechanics and the total cost (including insurance and fees). Transparent disclosure reduces conduct risk and builds long-term brand equity.

Strategic outlook: Who wins—and on what terms

Early adopters with strong risk analytics, disciplined capital pricing, and post-origination support can secure a defensible niche and valuable customer cohorts. Those that chase volume without capital-aware pricing and governance will wear higher arrears, impaired CLV, and supervisory scrutiny. Expect regulators to watch data quality, serviceability, and model governance closely—ASIC’s “beware the gap” message will loom large as AI infuses underwriting. For boards, the call is simple: green-light deposit-free lending only where economics clear the bar in base and stress cases, and where the operating model is built for 100% LVR realities, not 80% LVR hopes.

" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["catid"]=> int(277) ["created"]=> string(19) "2025-10-06 04:08:25" ["created_by"]=> int(1891) ["created_by_alias"]=> string(8) "Newsdesk" ["modified"]=> string(19) "2025-10-06 20:05:17" ["modified_by"]=> int(2421) ["publish_up"]=> string(19) "2025-10-06 05:04:52" ["publish_down"]=> NULL ["images"]=> string(450) "{"public_id_cloudinary":"pexels-rdne-8292883_nbi2hs","image_intro":"https:\/\/res.cloudinary.com\/momentum-media-group-pty-ltd\/image\/upload\/v1759781031\/pexels-rdne-8292883_nbi2hs.jpg","image_intro_alt":"No-deposit home loans in Australia: The growth gambit that tests risk discipline","float_intro":"","image_intro_caption":"Photo by RDNE Stock project","image_fulltext":"","image_fulltext_alt":"","float_fulltext":"","image_fulltext_caption":""}" ["urls"]=> string(112) "{"urla":"","urlatext":"","targeta":"","urlb":"","urlbtext":"","targetb":"","urlc":"","urlctext":"","targetc":""}" ["attribs"]=> string(604) "{"article_layout":"","show_title":"","link_titles":"","show_tags":"","show_intro":"","info_block_position":"","info_block_show_title":"","show_category":"","link_category":"","show_parent_category":"","link_parent_category":"","show_author":"","link_author":"","show_create_date":"","show_modify_date":"","show_publish_date":"","show_item_navigation":"","show_hits":"","show_noauth":"","urls_position":"","alternative_readmore":"","article_page_title":"","show_publishing_options":"","show_article_options":"","show_urls_images_backend":"","show_urls_images_frontend":"","readingDiff":"3","comments":"1"}" ["metadata"]=> string(52) "{"robots":"","author":"","rights":"","metatitle":""}" ["metakey"]=> string(735) "Deposit-free mortgages can unlock growth in a flat market, but only if pricing reflects expected loss and higher capital intensity to preserve RAROC., Early adopters that combine disciplined risk limits with explainable AI underwriting can capture underserved demand and build durable CLV advantages., Negative equity risk is highly sensitive to small price moves; a 5–10% fall on a 100% LVR loan quickly erodes borrower resilience and portfolio health., Implement phased rollouts with geographic caps, independent valuations, and broker governance to manage concentration and conduct risk., Expect heightened scrutiny on AI and model risk governance; align controls with ASIC’s 2024 guidance and embed stress testing from day one." ["metadesc"]=> string(0) "" ["access"]=> int(1) ["hits"]=> int(159) ["featured"]=> int(0) ["language"]=> string(1) "*" ["readmore"]=> int(8795) ["ordering"]=> int(3) ["featured_up"]=> NULL ["featured_down"]=> NULL ["state"]=> int(1) ["category_title"]=> string(5) "Loans" ["category_route"]=> string(18) "borrow-money/loans" ["category_access"]=> int(1) ["category_alias"]=> string(5) "loans" ["category_language"]=> string(1) "*" ["published"]=> int(1) ["parents_published"]=> int(1) ["lft"]=> int(20) ["author"]=> string(8) "Newsdesk" ["author_email"]=> string(33) "[email protected]" ["modified_by_name"]=> string(17) "Nicole Comendador" ["parent_title"]=> string(6) "Borrow" ["parent_id"]=> int(271) ["parent_route"]=> string(12) "borrow-money" ["parent_alias"]=> string(12) "borrow-money" ["parent_language"]=> string(1) "*" ["alternative_readmore"]=> NULL ["layout"]=> NULL ["params"]=> object(Joomla\Registry\Registry)#965 (3) { ["data":protected]=> object(stdClass)#8753 (94) { ["article_layout"]=> string(14) "momentum:newne" ["show_title"]=> string(1) "1" ["link_titles"]=> string(1) "1" ["show_intro"]=> string(1) "0" ["info_block_position"]=> string(1) "0" ["info_block_show_title"]=> string(1) "1" ["show_category"]=> string(1) "1" ["link_category"]=> string(1) "1" ["show_parent_category"]=> string(1) "0" ["link_parent_category"]=> string(1) "0" ["show_associations"]=> string(1) "0" ["flags"]=> string(1) "1" ["show_author"]=> string(1) "1" ["link_author"]=> string(1) "0" ["show_create_date"]=> string(1) "0" ["show_modify_date"]=> string(1) "1" ["show_publish_date"]=> string(1) "1" ["show_item_navigation"]=> string(1) "1" ["show_vote"]=> string(1) "1" ["show_readmore"]=> string(1) "1" ["show_readmore_title"]=> string(1) "1" ["readmore_limit"]=> string(3) "100" ["show_tags"]=> string(1) "0" ["show_icons"]=> string(1) "1" ["show_print_icon"]=> string(1) "1" ["show_email_icon"]=> string(1) "1" ["show_hits"]=> string(1) "1" ["record_hits"]=> string(1) "1" ["show_noauth"]=> string(1) "0" ["urls_position"]=> string(1) "0" ["captcha"]=> string(0) "" ["show_publishing_options"]=> string(1) "1" ["show_article_options"]=> string(1) "1" ["save_history"]=> string(1) "1" ["history_limit"]=> int(10) ["show_urls_images_frontend"]=> string(1) "0" ["show_urls_images_backend"]=> string(1) "1" ["targeta"]=> int(0) ["targetb"]=> int(0) ["targetc"]=> int(0) ["float_intro"]=> string(4) "left" ["float_fulltext"]=> string(5) "right" ["category_layout"]=> string(14) "momentum:newne" ["show_category_heading_title_text"]=> string(1) "1" ["show_category_title"]=> string(1) "1" ["show_description"]=> string(1) "0" ["show_description_image"]=> string(1) "0" ["maxLevel"]=> string(2) "-1" ["show_empty_categories"]=> string(1) "0" ["show_no_articles"]=> string(1) "1" ["show_subcat_desc"]=> string(1) "1" ["show_cat_num_articles"]=> string(1) "0" ["show_cat_tags"]=> string(1) "1" ["show_base_description"]=> string(1) "1" ["maxLevelcat"]=> string(2) "-1" ["show_empty_categories_cat"]=> string(1) "0" ["show_subcat_desc_cat"]=> string(1) "1" ["show_cat_num_articles_cat"]=> string(1) "1" ["num_leading_articles"]=> string(2) "14" ["num_intro_articles"]=> string(1) "0" ["num_columns"]=> string(1) "0" ["num_links"]=> string(1) "0" ["multi_column_order"]=> string(1) "0" ["show_subcategory_content"]=> string(2) "-1" ["show_pagination_limit"]=> string(1) "0" ["filter_field"]=> string(4) "hide" ["show_headings"]=> string(1) "1" ["list_show_date"]=> string(9) "published" ["date_format"]=> string(0) "" ["list_show_hits"]=> string(1) "0" ["list_show_author"]=> string(1) "1" ["orderby_pri"]=> string(4) "none" ["orderby_sec"]=> string(5) "rdate" ["order_date"]=> string(9) "published" ["show_pagination"]=> string(1) "2" ["show_pagination_results"]=> string(1) "1" ["show_featured"]=> string(4) "show" ["show_feed_link"]=> string(1) "1" ["feed_summary"]=> string(1) "0" ["feed_show_readmore"]=> string(1) "0" ["sef_advanced"]=> int(1) ["sef_ids"]=> int(1) ["custom_fields_enable"]=> string(1) "1" ["show_page_heading"]=> NULL ["layout_type"]=> string(4) "blog" ["menu_text"]=> int(1) ["menu_show"]=> int(1) ["page_title"]=> string(66) "Borrow Money - Your Guide to Loans and Credit Management | nestegg" ["menu-meta_description"]=> string(138) "Finance, credit and debt feel like a minefield? From financing a credit card debt to deciding on a home loan, Nest Egg’s got your back! " ["page_description"]=> string(7) "nestegg" ["page_rights"]=> NULL ["robots"]=> NULL ["check_access_rights"]=> int(0) ["access-view"]=> bool(true) } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["displayDate"]=> string(19) "2025-10-06 05:04:52" ["slug"]=> string(85) "19028:no-deposit-home-loans-in-australia-the-growth-gambit-that-tests-risk-discipline" ["event"]=> object(stdClass)#9302 (3) { ["afterDisplayTitle"]=> string(0) "" ["beforeDisplayContent"]=> string(132) "

• Yes

" ["afterDisplayContent"]=> string(0) "" } ["text"]=> string(747) "

A new no-deposit mortgage has landed in Australia, promising to crack the hardest nut in housing—fronting a deposit—while raising old questions about risk and capital. For lenders, the product doubles as a growth lever in a flat mortgage market and a test of underwriting modernisation. For regulators and investors, it is a live case study in prudential discipline, governance, and borrower outcomes. Here’s how the economics, risk, and strategy stack up—plus what to watch next.

Write comment (0 Comments) " ["jcfields"]=> array(9) { [1]=> object(stdClass)#9330 (33) { ["id"]=> int(1) ["title"]=> string(17) "Automatic tagging" ["name"]=> string(17) "automatic-tagging" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2018-08-29 05:26:30" ["created_user_id"]=> int(2355) ["ordering"]=> int(-1) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8997 (3) { ["data":protected]=> object(stdClass)#8813 (1) { ["options"]=> object(stdClass)#8815 (2) { ["options0"]=> object(stdClass)#8816 (2) { ["name"]=> string(3) "Yes" ["value"]=> string(1) "1" } ["options1"]=> object(stdClass)#8814 (2) { ["name"]=> string(2) "No" ["value"]=> string(1) "0" } } } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#8996 (3) { ["data":protected]=> object(stdClass)#8811 (6) { ["hint"]=> string(0) "" ["render_class"]=> string(7) "autotag" ["class"]=> string(9) "btn-group" ["showlabel"]=> string(1) "0" ["show_on"]=> string(1) "2" ["display"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(5) "radio" ["default_value"]=> string(1) "1" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(1) ["label"]=> string(17) "Automatic tagging" ["description"]=> string(51) "Automatic tagging of article base on title keywords" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(17) "Celeste Fernandez" ["group_title"]=> string(4) "Tags" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(3) "Yes" ["rawvalue"]=> string(1) "1" } [7]=> object(stdClass)#9336 (33) { ["id"]=> int(7) ["title"]=> string(17) "First article URL" ["name"]=> string(3) "url" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-07-09 01:32:54" ["created_user_id"]=> int(2351) ["ordering"]=> int(0) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8995 (3) { ["data":protected]=> object(stdClass)#8817 (1) { ["relative"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#8812 (3) { ["data":protected]=> object(stdClass)#8807 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(1) "2" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(3) "url" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(3) ["label"]=> string(17) "First article URL" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(16) "Related Articles" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [8]=> object(stdClass)#9332 (33) { ["id"]=> int(8) ["title"]=> string(18) "Second article URL" ["name"]=> string(18) "second-article-url" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-07-08 05:42:04" ["created_user_id"]=> int(2351) ["ordering"]=> int(0) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8810 (3) { ["data":protected]=> object(stdClass)#8982 (1) { ["relative"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#8808 (3) { ["data":protected]=> object(stdClass)#8977 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(1) "2" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(3) "url" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(3) ["label"]=> string(18) "Second article URL" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(16) "Related Articles" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [9]=> object(stdClass)#9331 (33) { ["id"]=> int(9) ["title"]=> string(17) "Third article URL" ["name"]=> string(17) "third-article-url" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-07-08 05:42:42" ["created_user_id"]=> int(2351) ["ordering"]=> int(0) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8983 (3) { ["data":protected]=> object(stdClass)#8973 (1) { ["relative"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#8976 (3) { ["data":protected]=> object(stdClass)#8981 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(1) "2" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(3) "url" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(3) ["label"]=> string(17) "Third article URL" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(16) "Related Articles" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [4]=> object(stdClass)#9329 (33) { ["id"]=> int(4) ["title"]=> string(9) "Video URL" ["name"]=> string(9) "video-url" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-06-19 05:54:21" ["created_user_id"]=> int(2351) ["ordering"]=> int(1) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8980 (3) { ["data":protected]=> object(stdClass)#8978 (2) { ["filter"]=> string(0) "" ["maxlength"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#8979 (3) { ["data":protected]=> object(stdClass)#9007 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(1) "2" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(4) "text" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(2) ["label"]=> string(9) "Video URL" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [6]=> object(stdClass)#9317 (33) { ["id"]=> int(6) ["title"]=> string(33) "Image Caption / Video description" ["name"]=> string(31) "image-caption-video-description" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-06-25 16:29:55" ["created_user_id"]=> int(2351) ["ordering"]=> int(2) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8975 (3) { ["data":protected]=> object(stdClass)#9009 (2) { ["filter"]=> string(0) "" ["maxlength"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#9006 (3) { ["data":protected]=> object(stdClass)#9011 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(0) "" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(4) "text" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(2) ["label"]=> string(33) "Image Caption / Video description" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [3]=> object(stdClass)#9338 (33) { ["id"]=> int(3) ["title"]=> string(6) "Status" ["name"]=> string(6) "status" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-06-20 01:45:26" ["created_user_id"]=> int(2351) ["ordering"]=> int(3) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#9008 (3) { ["data":protected]=> object(stdClass)#9016 (1) { ["options"]=> object(stdClass)#9014 (2) { ["options0"]=> object(stdClass)#9013 (2) { ["name"]=> string(8) "Inactive" ["value"]=> string(1) "0" } ["options1"]=> object(stdClass)#9015 (2) { ["name"]=> string(6) "Active" ["value"]=> string(1) "1" } } } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#9010 (3) { ["data":protected]=> object(stdClass)#9018 (10) { ["hint"]=> string(0) "" ["class"]=> string(9) "btn-group" ["label_class"]=> string(0) "" ["show_on"]=> string(0) "" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(5) "radio" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(2) ["label"]=> string(6) "Status" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [5]=> object(stdClass)#9223 (33) { ["id"]=> int(5) ["title"]=> string(22) " Essential information" ["name"]=> string(21) "essential-information" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-06-25 06:10:20" ["created_user_id"]=> int(2351) ["ordering"]=> int(4) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#9012 (3) { ["data":protected]=> object(stdClass)#9020 (4) { ["buttons"]=> string(0) "" ["width"]=> string(0) "" ["height"]=> string(0) "" ["filter"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#9017 (3) { ["data":protected]=> object(stdClass)#9022 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(0) "" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(6) "editor" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(2) ["label"]=> string(22) " Essential information" ["description"]=> string(35) "3 points that summarize the article" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [2]=> object(stdClass)#9337 (33) { ["id"]=> int(2) ["title"]=> string(14) "Embedded Video" ["name"]=> string(14) "embedded-video" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-06-20 01:43:32" ["created_user_id"]=> int(2351) ["ordering"]=> int(5) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#9019 (3) { ["data":protected]=> object(stdClass)#9024 (4) { ["buttons"]=> string(0) "" ["width"]=> string(0) "" ["height"]=> string(0) "" ["filter"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#9021 (3) { ["data":protected]=> object(stdClass)#9026 (10) { ["hint"]=> string(29) "Paste your embedded code here" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(1) "2" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(6) "editor" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(2) ["label"]=> string(14) "Embedded Video" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } } ["link"]=> string(99) "/borrow-money/loans/no-deposit-home-loans-in-australia-the-growth-gambit-that-tests-risk-discipline" ["image"]=> string(111) "https://res.cloudinary.com/momentum-media-group-pty-ltd/image/upload/v1759781031/pexels-rdne-8292883_nbi2hs.jpg" ["image_alt"]=> string(80) "No-deposit home loans in Australia: The growth gambit that tests risk discipline" } [4]=> object(stdClass)#8793 (57) { ["id"]=> int(19018) ["title"]=> string(70) "Rate relief ignites a mortgage scramble — and a technology arms race" ["alias"]=> string(66) "rate-relief-ignites-a-mortgage-scramble-and-a-technology-arms-race" ["introtext"]=> string(481) "

Australia’s rate easing has flipped mortgage demand from ‘defend and retain’ to ‘originate and grow’. Refinance waves and a rekindled purchase market are colliding with digitisation, broker dominance and tighter risk controls. The winners will be lenders and brokers that compress time-to-approval, price with precision and industrialise serviceability checks. The losers will be those who mistake volume for profit, or speed for sound credit.

" ["fulltext"]=> string(8334) "

Key implication: A lower cash rate has shifted the mortgage market into expansion mode, but growth will not be evenly captured. Early movers combining algorithmic pricing, broker-first workflows and straight-through processing will outpace rivals on both volume and economics, while laggards face margin squeeze, capacity bottlenecks and rising credit scrutiny.

Market context: demand returns, led by refinancers with larger balances

After the Reserve Bank’s recent easing, applications have accelerated across both purchase and refinance segments. Industry data consistently show that mortgage activity is highly rate elastic, particularly for refinancing. As the Mortgage Bankers Association’s chief economist Mike Fratantoni has long observed in the US context, even modest rate declines unlock refinancing waves among rate-sensitive borrowers; Australia is following a similar pattern as borrowers recalibrate repayments and terms.

Two dynamics stand out. First, purchase applications are climbing as borrowing capacity improves; second, refinance activity has surged, with average loan sizes at or near record levels for refinancers—unsurprising given the outsized sensitivity of higher-balance loans to small rate moves. Locally, the mortgage market was valued at around AUD 348.7 billion in 2024, with projections indicating a compound annual growth rate of roughly 10% through 2034 and a potential market near AUD 913 billion. Government support—via the First Home Owner Grant and the First Home Loan Deposit Scheme—continues to stimulate first-home buyer cohorts, adding fuel to the near-term pipeline.

Business impact: growth is good—if you can underwrite it profitably

Rate cuts widen the pool of eligible borrowers and extend borrowing capacity, but they also compress net interest margins (NIM) unless offset by scale and lower unit costs. For major banks, profit pools hinge on three levers: (1) price realisation relative to cost of funds, (2) cost-to-serve per application, and (3) retention of existing customers through targeted repricing. For brokers—who now intermediate roughly seven in ten new mortgages—cycle time, lender service levels and certainty of approval dominate lender selection, not just headline rates.

Expect churn to accelerate. As fixed-rate loans originated during prior peaks roll off, repricing and refinance battles intensify. Banks with disciplined “next-best offer” engines, pre-approved retention pricing and proactive broker outreach will defend books more effectively than those relying on annual reviews. Conversely, non-banks and fintechs can win share via speed, transparent pricing and specialist credit niches (e.g., complex income, self-employed), though they must manage securitisation spreads and warehouse capacity as volumes rise.

Competitive advantage: digital origination and broker-first execution

In a high-volume upswing, the bottleneck is not demand; it’s fulfilment. Lenders that industrialise application intake, verification and credit decisioning will convert more pipeline at lower cost. The playbook is clear: deploy straight-through income and expense verification (open banking under the Consumer Data Right), automated valuations where feasible, and rules-based credit engines with human escalation for edge cases. Globally, digital mortgage platforms such as Blend have demonstrated material reductions in cycle times and abandonment rates; in Australia, digital-first lenders and neo banks have set expectations for same-day conditional approvals under the right conditions.

Non-banks and fintechs—Athena, Tic:Toc and others—are structurally advantaged by simplified stacks and narrower product sets, which enable faster decisioning and cleaner broker APIs. Incumbents can still win, but need to compress time-to-yes, publish consistent SLAs to brokers, and reward quality submissions with priority queues. Expect market share to drift toward players offering reliable 48–72 hour credit decisions and upfront valuation certainty.

Technical deep dive: how rate cuts actually flow through

The cash rate cuts lower bank funding costs through multiple channels: cheaper short-term wholesale funding, improved deposit pass-through (though deposit betas vary), and tighter swap rates that underpin fixed-term pricing. Variable-rate pricing passes through with a lag, influenced by competition and balance-sheet mix. Fixed-rate pricing is more directly a function of swap curves; lenders with robust pipeline hedging can quote confidently and protect margin as volumes spike.

On underwriting, serviceability hinges on lenders’ assessment rates and the prudential buffer set above actual rates—commonly 3 percentage points in recent cycles. With rates easing, more borrowers clear debt-to-income (DTI) constraints, but asset quality discipline remains central. Expect lenders to tighten verification for high LVR borrowers, investors with multiple properties and borrowers with significant variable income. Automated income verification via CDR and comprehensive credit reporting reduces error and speeds approvals without loosening standards.

Industry transformation: brokers, platforms and settlements

Broker share growth is reshaping operating models. Lenders that publish transparent policy, expose decisioning criteria to aggregator platforms and provide digital status updates will climb broker panels. On the back end, e-settlement adoption has continued to compress settlement timelines and reduce failure rates, further magnifying the benefits of digitised origination. The upshot: the end-to-end mortgage becomes a data pipeline, not a document chase.

For operations leaders, the critical metric is not just approval speed; it’s the variance of cycle time. Narrowing the spread—fewer blowouts—does more to improve broker advocacy than shaving a few hours off best-case deals. That requires better triage at lodgement, structured data capture and early escalation of valuation or title complexities.

Risks and scenarios: affordability, policy and funding costs

Demand-driven price growth can outpace income gains, raising affordability concerns and potential policy response. Prudential settings could tighten (e.g., DTI limits on investor-heavy segments) if leverage climbs too fast. Non-bank lenders must watch securitisation markets; if spreads widen, their pricing advantage narrows despite lower policy rates. On the household side, repayment capacity remains sensitive to inflation and wage growth—rate relief helps, but living-cost pressures can still drive arrears in lower-income segments.

Scenario planning for lenders should consider: (1) a benign soft-landing with continued easing and steady price growth; (2) a mid-cycle wobble with sticky inflation and volatile funding costs; and (3) a macroprudential intervention that curbs investor lending. Each scenario implies different pricing, underwriting and capital allocation settings.

Strategy roadmap: capture volume without losing the plot

• Compress time-to-yes: Target sub-72-hour credit decisions for standard deals; invest in broker APIs, automated valuations and CDR-based income verification.
• Price with precision: Use micro-segmentation and real-time funding cost signals; set guardrails on discretionary discounting to protect NIM.
• Defend the back book: Proactive retention with pre-approved offers before fixed-rate expiries; arm brokers with competitive repricing pathways.
• Industrialise credit quality: Maintain buffers, hard limits on high DTI clusters, and early-warning analytics using transaction data.
• Scale smartly: Flex capacity with variable underwriting pools and outsource non-core processes during spikes; measure variance of cycle time, not just averages.
• Diversify funding: For non-banks, secure additional warehouses and staggered maturity profiles to manage spread volatility in securitisation.

The signal in the noise: cheaper money is the catalyst, but execution is the differentiator. In this cycle, speed, certainty and discipline are the real rate cuts.

" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["catid"]=> int(277) ["created"]=> string(19) "2025-09-24 18:44:53" ["created_by"]=> int(1891) ["created_by_alias"]=> string(8) "Newsdesk" ["modified"]=> string(19) "2025-09-28 18:48:34" ["modified_by"]=> int(2421) ["publish_up"]=> string(19) "2025-09-24 23:47:58" ["publish_down"]=> NULL ["images"]=> string(456) "{"public_id_cloudinary":"pexels-mikhail-nilov-7731327_vvhpns","image_intro":"https:\/\/res.cloudinary.com\/momentum-media-group-pty-ltd\/image\/upload\/v1759085229\/pexels-mikhail-nilov-7731327_vvhpns.jpg","image_intro_alt":"Rate relief ignites a mortgage scramble \u2014 and a technology arms race","float_intro":"","image_intro_caption":"Photo by Mikhail Nilov","image_fulltext":"","image_fulltext_alt":"","float_fulltext":"","image_fulltext_caption":""}" ["urls"]=> string(112) "{"urla":"","urlatext":"","targeta":"","urlb":"","urlbtext":"","targetb":"","urlc":"","urlctext":"","targetc":""}" ["attribs"]=> string(604) "{"article_layout":"","show_title":"","link_titles":"","show_tags":"","show_intro":"","info_block_position":"","info_block_show_title":"","show_category":"","link_category":"","show_parent_category":"","link_parent_category":"","show_author":"","link_author":"","show_create_date":"","show_modify_date":"","show_publish_date":"","show_item_navigation":"","show_hits":"","show_noauth":"","urls_position":"","alternative_readmore":"","article_page_title":"","show_publishing_options":"","show_article_options":"","show_urls_images_backend":"","show_urls_images_frontend":"","readingDiff":"3","comments":"1"}" ["metadata"]=> string(52) "{"robots":"","author":"","rights":"","metatitle":""}" ["metakey"]=> string(767) "Treat the demand upswing as an execution race: time-to-approval and cycle-time stability will determine share gains more than headline rates., Exploit broker-first distribution with transparent policy, reliable SLAs and real-time status feeds to climb panels and improve pull-through., Use precision pricing tied to funding cost signals to capture volume without eroding NIM; defend the back book with proactive, data-driven retention., Invest in straight-through processing—CDR income verification, automated valuations, and rules-based decisioning—to cut cost-to-serve while maintaining credit discipline., Plan for three macro scenarios (benign easing, wobble, macroprudential tightening) and align underwriting, funding mix and capital allocation accordingly." ["metadesc"]=> string(0) "" ["access"]=> int(1) ["hits"]=> int(175) ["featured"]=> int(0) ["language"]=> string(1) "*" ["readmore"]=> int(8334) ["ordering"]=> int(17) ["featured_up"]=> NULL ["featured_down"]=> NULL ["state"]=> int(1) ["category_title"]=> string(5) "Loans" ["category_route"]=> string(18) "borrow-money/loans" ["category_access"]=> int(1) ["category_alias"]=> string(5) "loans" ["category_language"]=> string(1) "*" ["published"]=> int(1) ["parents_published"]=> int(1) ["lft"]=> int(20) ["author"]=> string(8) "Newsdesk" ["author_email"]=> string(33) "[email protected]" ["modified_by_name"]=> string(17) "Nicole Comendador" ["parent_title"]=> string(6) "Borrow" ["parent_id"]=> int(271) ["parent_route"]=> string(12) "borrow-money" ["parent_alias"]=> string(12) "borrow-money" ["parent_language"]=> string(1) "*" ["alternative_readmore"]=> NULL ["layout"]=> NULL ["params"]=> object(Joomla\Registry\Registry)#8761 (3) { ["data":protected]=> object(stdClass)#8747 (94) { ["article_layout"]=> string(14) "momentum:newne" ["show_title"]=> string(1) "1" ["link_titles"]=> string(1) "1" ["show_intro"]=> string(1) "0" ["info_block_position"]=> string(1) "0" ["info_block_show_title"]=> string(1) "1" ["show_category"]=> string(1) "1" ["link_category"]=> string(1) "1" ["show_parent_category"]=> string(1) "0" ["link_parent_category"]=> string(1) "0" ["show_associations"]=> string(1) "0" ["flags"]=> string(1) "1" ["show_author"]=> string(1) "1" ["link_author"]=> string(1) "0" ["show_create_date"]=> string(1) "0" ["show_modify_date"]=> string(1) "1" ["show_publish_date"]=> string(1) "1" ["show_item_navigation"]=> string(1) "1" ["show_vote"]=> string(1) "1" ["show_readmore"]=> string(1) "1" ["show_readmore_title"]=> string(1) "1" ["readmore_limit"]=> string(3) "100" ["show_tags"]=> string(1) "0" ["show_icons"]=> string(1) "1" ["show_print_icon"]=> string(1) "1" ["show_email_icon"]=> string(1) "1" ["show_hits"]=> string(1) "1" ["record_hits"]=> string(1) "1" ["show_noauth"]=> string(1) "0" ["urls_position"]=> string(1) "0" ["captcha"]=> string(0) "" ["show_publishing_options"]=> string(1) "1" ["show_article_options"]=> string(1) "1" ["save_history"]=> string(1) "1" ["history_limit"]=> int(10) ["show_urls_images_frontend"]=> string(1) "0" ["show_urls_images_backend"]=> string(1) "1" ["targeta"]=> int(0) ["targetb"]=> int(0) ["targetc"]=> int(0) ["float_intro"]=> string(4) "left" ["float_fulltext"]=> string(5) "right" ["category_layout"]=> string(14) "momentum:newne" ["show_category_heading_title_text"]=> string(1) "1" ["show_category_title"]=> string(1) "1" ["show_description"]=> string(1) "0" ["show_description_image"]=> string(1) "0" ["maxLevel"]=> string(2) "-1" ["show_empty_categories"]=> string(1) "0" ["show_no_articles"]=> string(1) "1" ["show_subcat_desc"]=> string(1) "1" ["show_cat_num_articles"]=> string(1) "0" ["show_cat_tags"]=> string(1) "1" ["show_base_description"]=> string(1) "1" ["maxLevelcat"]=> string(2) "-1" ["show_empty_categories_cat"]=> string(1) "0" ["show_subcat_desc_cat"]=> string(1) "1" ["show_cat_num_articles_cat"]=> string(1) "1" ["num_leading_articles"]=> string(2) "14" ["num_intro_articles"]=> string(1) "0" ["num_columns"]=> string(1) "0" ["num_links"]=> string(1) "0" ["multi_column_order"]=> string(1) "0" ["show_subcategory_content"]=> string(2) "-1" ["show_pagination_limit"]=> string(1) "0" ["filter_field"]=> string(4) "hide" ["show_headings"]=> string(1) "1" ["list_show_date"]=> string(9) "published" ["date_format"]=> string(0) "" ["list_show_hits"]=> string(1) "0" ["list_show_author"]=> string(1) "1" ["orderby_pri"]=> string(4) "none" ["orderby_sec"]=> string(5) "rdate" ["order_date"]=> string(9) "published" ["show_pagination"]=> string(1) "2" ["show_pagination_results"]=> string(1) "1" ["show_featured"]=> string(4) "show" ["show_feed_link"]=> string(1) "1" ["feed_summary"]=> string(1) "0" ["feed_show_readmore"]=> string(1) "0" ["sef_advanced"]=> int(1) ["sef_ids"]=> int(1) ["custom_fields_enable"]=> string(1) "1" ["show_page_heading"]=> NULL ["layout_type"]=> string(4) "blog" ["menu_text"]=> int(1) ["menu_show"]=> int(1) ["page_title"]=> string(66) "Borrow Money - Your Guide to Loans and Credit Management | nestegg" ["menu-meta_description"]=> string(138) "Finance, credit and debt feel like a minefield? From financing a credit card debt to deciding on a home loan, Nest Egg’s got your back! " ["page_description"]=> string(7) "nestegg" ["page_rights"]=> NULL ["robots"]=> NULL ["check_access_rights"]=> int(0) ["access-view"]=> bool(true) } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["displayDate"]=> string(19) "2025-09-24 23:47:58" ["slug"]=> string(72) "19018:rate-relief-ignites-a-mortgage-scramble-and-a-technology-arms-race" ["event"]=> object(stdClass)#9313 (3) { ["afterDisplayTitle"]=> string(0) "" ["beforeDisplayContent"]=> string(132) "

• Yes

" ["afterDisplayContent"]=> string(0) "" } ["text"]=> string(699) "

Australia’s rate easing has flipped mortgage demand from ‘defend and retain’ to ‘originate and grow’. Refinance waves and a rekindled purchase market are colliding with digitisation, broker dominance and tighter risk controls. The winners will be lenders and brokers that compress time-to-approval, price with precision and industrialise serviceability checks. The losers will be those who mistake volume for profit, or speed for sound credit.

Write comment (0 Comments) " ["jcfields"]=> array(9) { [1]=> object(stdClass)#9341 (33) { ["id"]=> int(1) ["title"]=> string(17) "Automatic tagging" ["name"]=> string(17) "automatic-tagging" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2018-08-29 05:26:30" ["created_user_id"]=> int(2355) ["ordering"]=> int(-1) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8997 (3) { ["data":protected]=> object(stdClass)#8813 (1) { ["options"]=> object(stdClass)#8815 (2) { ["options0"]=> object(stdClass)#8816 (2) { ["name"]=> string(3) "Yes" ["value"]=> string(1) "1" } ["options1"]=> object(stdClass)#8814 (2) { ["name"]=> string(2) "No" ["value"]=> string(1) "0" } } } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#8996 (3) { ["data":protected]=> object(stdClass)#8811 (6) { ["hint"]=> string(0) "" ["render_class"]=> string(7) "autotag" ["class"]=> string(9) "btn-group" ["showlabel"]=> string(1) "0" ["show_on"]=> string(1) "2" ["display"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(5) "radio" ["default_value"]=> string(1) "1" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(1) ["label"]=> string(17) "Automatic tagging" ["description"]=> string(51) "Automatic tagging of article base on title keywords" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(17) "Celeste Fernandez" ["group_title"]=> string(4) "Tags" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(3) "Yes" ["rawvalue"]=> string(1) "1" } [7]=> object(stdClass)#9347 (33) { ["id"]=> int(7) ["title"]=> string(17) "First article URL" ["name"]=> string(3) "url" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-07-09 01:32:54" ["created_user_id"]=> int(2351) ["ordering"]=> int(0) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8995 (3) { ["data":protected]=> object(stdClass)#8817 (1) { ["relative"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#8812 (3) { ["data":protected]=> object(stdClass)#8807 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(1) "2" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(3) "url" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(3) ["label"]=> string(17) "First article URL" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(16) "Related Articles" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [8]=> object(stdClass)#9343 (33) { ["id"]=> int(8) ["title"]=> string(18) "Second article URL" ["name"]=> string(18) "second-article-url" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-07-08 05:42:04" ["created_user_id"]=> int(2351) ["ordering"]=> int(0) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8810 (3) { ["data":protected]=> object(stdClass)#8982 (1) { ["relative"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#8808 (3) { ["data":protected]=> object(stdClass)#8977 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(1) "2" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(3) "url" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(3) ["label"]=> string(18) "Second article URL" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(16) "Related Articles" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [9]=> object(stdClass)#9342 (33) { ["id"]=> int(9) ["title"]=> string(17) "Third article URL" ["name"]=> string(17) "third-article-url" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-07-08 05:42:42" ["created_user_id"]=> int(2351) ["ordering"]=> int(0) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8983 (3) { ["data":protected]=> object(stdClass)#8973 (1) { ["relative"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#8976 (3) { ["data":protected]=> object(stdClass)#8981 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(1) "2" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(3) "url" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(3) ["label"]=> string(17) "Third article URL" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(16) "Related Articles" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [4]=> object(stdClass)#9340 (33) { ["id"]=> int(4) ["title"]=> string(9) "Video URL" ["name"]=> string(9) "video-url" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-06-19 05:54:21" ["created_user_id"]=> int(2351) ["ordering"]=> int(1) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8980 (3) { ["data":protected]=> object(stdClass)#8978 (2) { ["filter"]=> string(0) "" ["maxlength"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#8979 (3) { ["data":protected]=> object(stdClass)#9007 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(1) "2" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(4) "text" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(2) ["label"]=> string(9) "Video URL" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [6]=> object(stdClass)#9328 (33) { ["id"]=> int(6) ["title"]=> string(33) "Image Caption / Video description" ["name"]=> string(31) "image-caption-video-description" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-06-25 16:29:55" ["created_user_id"]=> int(2351) ["ordering"]=> int(2) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8975 (3) { ["data":protected]=> object(stdClass)#9009 (2) { ["filter"]=> string(0) "" ["maxlength"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#9006 (3) { ["data":protected]=> object(stdClass)#9011 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(0) "" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(4) "text" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(2) ["label"]=> string(33) "Image Caption / Video description" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [3]=> object(stdClass)#9349 (33) { ["id"]=> int(3) ["title"]=> string(6) "Status" ["name"]=> string(6) "status" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-06-20 01:45:26" ["created_user_id"]=> int(2351) ["ordering"]=> int(3) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#9008 (3) { ["data":protected]=> object(stdClass)#9016 (1) { ["options"]=> object(stdClass)#9014 (2) { ["options0"]=> object(stdClass)#9013 (2) { ["name"]=> string(8) "Inactive" ["value"]=> string(1) "0" } ["options1"]=> object(stdClass)#9015 (2) { ["name"]=> string(6) "Active" ["value"]=> string(1) "1" } } } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#9010 (3) { ["data":protected]=> object(stdClass)#9018 (10) { ["hint"]=> string(0) "" ["class"]=> string(9) "btn-group" ["label_class"]=> string(0) "" ["show_on"]=> string(0) "" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(5) "radio" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(2) ["label"]=> string(6) "Status" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [5]=> object(stdClass)#9245 (33) { ["id"]=> int(5) ["title"]=> string(22) " Essential information" ["name"]=> string(21) "essential-information" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-06-25 06:10:20" ["created_user_id"]=> int(2351) ["ordering"]=> int(4) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#9012 (3) { ["data":protected]=> object(stdClass)#9020 (4) { ["buttons"]=> string(0) "" ["width"]=> string(0) "" ["height"]=> string(0) "" ["filter"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#9017 (3) { ["data":protected]=> object(stdClass)#9022 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(0) "" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(6) "editor" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(2) ["label"]=> string(22) " Essential information" ["description"]=> string(35) "3 points that summarize the article" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [2]=> object(stdClass)#9348 (33) { ["id"]=> int(2) ["title"]=> string(14) "Embedded Video" ["name"]=> string(14) "embedded-video" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-06-20 01:43:32" ["created_user_id"]=> int(2351) ["ordering"]=> int(5) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#9019 (3) { ["data":protected]=> object(stdClass)#9024 (4) { ["buttons"]=> string(0) "" ["width"]=> string(0) "" ["height"]=> string(0) "" ["filter"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#9021 (3) { ["data":protected]=> object(stdClass)#9026 (10) { ["hint"]=> string(29) "Paste your embedded code here" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(1) "2" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(6) "editor" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(2) ["label"]=> string(14) "Embedded Video" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } } ["link"]=> string(86) "/borrow-money/loans/rate-relief-ignites-a-mortgage-scramble-and-a-technology-arms-race" ["image"]=> string(120) "https://res.cloudinary.com/momentum-media-group-pty-ltd/image/upload/v1759085229/pexels-mikhail-nilov-7731327_vvhpns.jpg" ["image_alt"]=> string(70) "Rate relief ignites a mortgage scramble — and a technology arms race" } [5]=> object(stdClass)#8792 (57) { ["id"]=> int(18986) ["title"]=> string(89) "Trust is the moat: How brokers can win in an AI-accelerated, commoditised mortgage market" ["alias"]=> string(87) "trust-is-the-moat-how-brokers-can-win-in-an-ai-accelerated-commoditised-mortgage-market" ["introtext"]=> string(366) "

In an evolving mortgage landscape where algorithms are levelling the playing field, Australian mortgage brokers are finding that trust, rather than price or speed, is becoming their most valuable asset. As artificial intelligence (AI) accelerates the commoditisation of mortgage offerings, the ability to systematise trust could determine market leadership.

" ["fulltext"]=> string(5595) "

The Mortgage & Finance Association of Australia (MFAA) reports that the broker channel now accounts for over 70% of new Australian home loans, underscoring the vital role brokers play in guiding borrowers through complex financial decisions. However, the challenge remains: how can brokers operationalise trust in an industry facing regulatory pressure, shifting demographics, and AI disruption?

The economics of trust

The growing dominance of the broker channel highlights a key market reality: borrowers are seeking trusted advocates. Despite this, trust in financial services remains fragile, as evidenced by the Edelman Trust Barometer, which consistently ranks the sector below others. For brokerages, this presents a strategic opportunity to transform trust from a mere promise into a measurable performance system.

"There’s solid economics behind it," explains an industry expert. "Bain & Company has shown that even modest increases in customer retention can lead to disproportionately large profit gains across industries. In broking, where lifetime value depends on refinancing, cross-selling, and referrals, a trust-led model can significantly enhance returns."

Operating model: Trust-by-design teams

The traditional model of the lone hero broker is giving way to specialised teams comprising advisers, loan processors, compliance officers, and marketers. This shift is not just about efficiency but also about reliability. Clear roles within these teams reduce errors, shorten cycle times, and create auditable trails that both regulators and clients can trust.

"Defined service levels and transparent file notes are crucial," says a brokerage leader. "Proactive client updates at set milestones and clear documentation of decisions and product comparisons strengthen the Best Interests Duty evidence trail."

To track the metrics that matter, brokerages are focusing on indicators such as pull-through rates, average days to decision, rework rates, complaint response times, and post-settlement referral rates. These metrics serve as reliability signals that clients appreciate and regulators respect.

AI: A double-edged sword

Artificial intelligence is reshaping back offices and client interfaces. Technologies like optical character recognition and natural language processing are used to classify statements, calculate income, and flag anomalies. Generative AI is being employed to draft lender cover notes, highlight policy nuances, and personalise client communications.

"McKinsey estimates that generative AI could deliver hundreds of billions in annual value to global banking through productivity gains and enhanced decision-making," notes a technology analyst. "Mortgage workflows are squarely in scope."

However, AI also presents risks. It is crucial to keep humans in the loop for credit-critical judgments, use AI for preparation rather than final decisions, and adopt model governance practices. "Explainable outputs are essential," the analyst adds. "Clients need to understand the basis for income calculations, expense categorisation, and policy matches."

Sustainable and ethical lending

As values-driven decisions become more prevalent, particularly among younger cohorts, brokers have the opportunity to differentiate themselves through sustainable and ethical lending options. Green home loans and energy-upgrade financing are becoming mainstream, supported by initiatives from the Clean Energy Finance Corporation and major banks.

"Brokers who can translate sustainability features into lender policy and pricing advantages convert purpose into performance," says an industry commentator. "Mapping lenders’ green products and disclosing trade-offs clearly reinforces trust."

Next-gen clients and regulatory compliance

Millennial and Gen Z borrowers expect real-time status visibility, digital documents, and transparent communication about costs. They seek the convenience of self-service combined with expert escalation when needed. This requires brokers to offer client portals with live application tracking, secure messaging, and consent management.

"Trust is a function of predictability and clarity," says a customer experience specialist. "Plain-English disclosures of broker remuneration and lender rebates, along with service personalisation, are key."

In the regulatory arena, Australia’s Best Interests Duty and Design & Distribution Obligations make advice quality and documentation non-negotiable. Leading firms are leveraging compliance as a proof point, using decision logs, product comparison matrices, and client-file artefacts to serve clients, regulators, and the business simultaneously.

The competitive landscape and future outlook

As brokers capture more market share, lenders are responding with faster direct channels and retention strategies. Aggregators and franchise groups are investing in proprietary CRMs, workflow engines, and data layers to secure scale advantages. The competitive frontier is evolving into a platform game, where the ability to orchestrate lenders, data, and client experience while maintaining trust will be crucial.

In the coming years, trust is expected to become increasingly quantifiable, with verified client reviews, auditable advice trails, and standardised product-comparison artefacts becoming standard. For brokers, the strategy is clear: make trust your operating system, not just your slogan.

" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["catid"]=> int(277) ["created"]=> string(19) "2025-09-23 00:20:28" ["created_by"]=> int(1891) ["created_by_alias"]=> string(8) "Newsdesk" ["modified"]=> string(19) "2025-09-23 14:23:02" ["modified_by"]=> int(2421) ["publish_up"]=> string(19) "2025-09-23 02:22:24" ["publish_down"]=> NULL ["images"]=> string(470) "{"public_id_cloudinary":"pexels-kowalievska-1128207_vkv9bs","image_intro":"https:\/\/res.cloudinary.com\/momentum-media-group-pty-ltd\/image\/upload\/v1758637077\/pexels-kowalievska-1128207_vkv9bs.jpg","image_intro_alt":"Trust is the moat: How brokers can win in an AI-accelerated, commoditised mortgage market","float_intro":"","image_intro_caption":"Photo by EVG Kowalievska","image_fulltext":"","image_fulltext_alt":"","float_fulltext":"","image_fulltext_caption":""}" ["urls"]=> string(112) "{"urla":"","urlatext":"","targeta":"","urlb":"","urlbtext":"","targetb":"","urlc":"","urlctext":"","targetc":""}" ["attribs"]=> string(604) "{"article_layout":"","show_title":"","link_titles":"","show_tags":"","show_intro":"","info_block_position":"","info_block_show_title":"","show_category":"","link_category":"","show_parent_category":"","link_parent_category":"","show_author":"","link_author":"","show_create_date":"","show_modify_date":"","show_publish_date":"","show_item_navigation":"","show_hits":"","show_noauth":"","urls_position":"","alternative_readmore":"","article_page_title":"","show_publishing_options":"","show_article_options":"","show_urls_images_backend":"","show_urls_images_frontend":"","readingDiff":"3","comments":"1"}" ["metadata"]=> string(52) "{"robots":"","author":"","rights":"","metatitle":""}" ["metakey"]=> string(746) "Institutionalise trust as a system — SLAs, transparent comparisons, and audit-ready records — to create a defensible moat as price and speed commoditise., Use AI to enhance reliability and clarity (explainable outputs, Open Banking data) while maintaining human oversight and robust model governance., Build a differentiated product shelf around sustainability and ethical options to win values-driven segments and strengthen long-term loyalty., Shift to specialised pod structures with clear KPIs (pull-through, cycle time, complaint SLAs) to scale service quality and compliance., Prepare for standardised trust signals — verified reviews, advice artefacts, and open-finance credentials — and compete as a platform, not just a practice." ["metadesc"]=> string(357) "In an evolving mortgage landscape where algorithms are levelling the playing field, Australian mortgage brokers are finding that trust, rather than price or speed, is becoming their most valuable asset. As artificial intelligence (AI) accelerates the commoditisation of mortgage offerings, the ability to systematise trust could determine market leadership." ["access"]=> int(1) ["hits"]=> int(204) ["featured"]=> int(0) ["language"]=> string(1) "*" ["readmore"]=> int(5595) ["ordering"]=> int(19) ["featured_up"]=> NULL ["featured_down"]=> NULL ["state"]=> int(1) ["category_title"]=> string(5) "Loans" ["category_route"]=> string(18) "borrow-money/loans" ["category_access"]=> int(1) ["category_alias"]=> string(5) "loans" ["category_language"]=> string(1) "*" ["published"]=> int(1) ["parents_published"]=> int(1) ["lft"]=> int(20) ["author"]=> string(8) "Newsdesk" ["author_email"]=> string(33) "[email protected]" ["modified_by_name"]=> string(17) "Nicole Comendador" ["parent_title"]=> string(6) "Borrow" ["parent_id"]=> int(271) ["parent_route"]=> string(12) "borrow-money" ["parent_alias"]=> string(12) "borrow-money" ["parent_language"]=> string(1) "*" ["alternative_readmore"]=> NULL ["layout"]=> NULL ["params"]=> object(Joomla\Registry\Registry)#8754 (3) { ["data":protected]=> object(stdClass)#8746 (94) { ["article_layout"]=> string(14) "momentum:newne" ["show_title"]=> string(1) "1" ["link_titles"]=> string(1) "1" ["show_intro"]=> string(1) "0" ["info_block_position"]=> string(1) "0" ["info_block_show_title"]=> string(1) "1" ["show_category"]=> string(1) "1" ["link_category"]=> string(1) "1" ["show_parent_category"]=> string(1) "0" ["link_parent_category"]=> string(1) "0" ["show_associations"]=> string(1) "0" ["flags"]=> string(1) "1" ["show_author"]=> string(1) "1" ["link_author"]=> string(1) "0" ["show_create_date"]=> string(1) "0" ["show_modify_date"]=> string(1) "1" ["show_publish_date"]=> string(1) "1" ["show_item_navigation"]=> string(1) "1" ["show_vote"]=> string(1) "1" ["show_readmore"]=> string(1) "1" ["show_readmore_title"]=> string(1) "1" ["readmore_limit"]=> string(3) "100" ["show_tags"]=> string(1) "0" ["show_icons"]=> string(1) "1" ["show_print_icon"]=> string(1) "1" ["show_email_icon"]=> string(1) "1" ["show_hits"]=> string(1) "1" ["record_hits"]=> string(1) "1" ["show_noauth"]=> string(1) "0" ["urls_position"]=> string(1) "0" ["captcha"]=> string(0) "" ["show_publishing_options"]=> string(1) "1" ["show_article_options"]=> string(1) "1" ["save_history"]=> string(1) "1" ["history_limit"]=> int(10) ["show_urls_images_frontend"]=> string(1) "0" ["show_urls_images_backend"]=> string(1) "1" ["targeta"]=> int(0) ["targetb"]=> int(0) ["targetc"]=> int(0) ["float_intro"]=> string(4) "left" ["float_fulltext"]=> string(5) "right" ["category_layout"]=> string(14) "momentum:newne" ["show_category_heading_title_text"]=> string(1) "1" ["show_category_title"]=> string(1) "1" ["show_description"]=> string(1) "0" ["show_description_image"]=> string(1) "0" ["maxLevel"]=> string(2) "-1" ["show_empty_categories"]=> string(1) "0" ["show_no_articles"]=> string(1) "1" ["show_subcat_desc"]=> string(1) "1" ["show_cat_num_articles"]=> string(1) "0" ["show_cat_tags"]=> string(1) "1" ["show_base_description"]=> string(1) "1" ["maxLevelcat"]=> string(2) "-1" ["show_empty_categories_cat"]=> string(1) "0" ["show_subcat_desc_cat"]=> string(1) "1" ["show_cat_num_articles_cat"]=> string(1) "1" ["num_leading_articles"]=> string(2) "14" ["num_intro_articles"]=> string(1) "0" ["num_columns"]=> string(1) "0" ["num_links"]=> string(1) "0" ["multi_column_order"]=> string(1) "0" ["show_subcategory_content"]=> string(2) "-1" ["show_pagination_limit"]=> string(1) "0" ["filter_field"]=> string(4) "hide" ["show_headings"]=> string(1) "1" ["list_show_date"]=> string(9) "published" ["date_format"]=> string(0) "" ["list_show_hits"]=> string(1) "0" ["list_show_author"]=> string(1) "1" ["orderby_pri"]=> string(4) "none" ["orderby_sec"]=> string(5) "rdate" ["order_date"]=> string(9) "published" ["show_pagination"]=> string(1) "2" ["show_pagination_results"]=> string(1) "1" ["show_featured"]=> string(4) "show" ["show_feed_link"]=> string(1) "1" ["feed_summary"]=> string(1) "0" ["feed_show_readmore"]=> string(1) "0" ["sef_advanced"]=> int(1) ["sef_ids"]=> int(1) ["custom_fields_enable"]=> string(1) "1" ["show_page_heading"]=> NULL ["layout_type"]=> string(4) "blog" ["menu_text"]=> int(1) ["menu_show"]=> int(1) ["page_title"]=> string(66) "Borrow Money - Your Guide to Loans and Credit Management | nestegg" ["menu-meta_description"]=> string(138) "Finance, credit and debt feel like a minefield? From financing a credit card debt to deciding on a home loan, Nest Egg’s got your back! " ["page_description"]=> string(7) "nestegg" ["page_rights"]=> NULL ["robots"]=> NULL ["check_access_rights"]=> int(0) ["access-view"]=> bool(true) } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["displayDate"]=> string(19) "2025-09-23 02:22:24" ["slug"]=> string(93) "18986:trust-is-the-moat-how-brokers-can-win-in-an-ai-accelerated-commoditised-mortgage-market" ["event"]=> object(stdClass)#9324 (3) { ["afterDisplayTitle"]=> string(0) "" ["beforeDisplayContent"]=> string(132) "

• Yes

" ["afterDisplayContent"]=> string(0) "" } ["text"]=> string(605) "

In an evolving mortgage landscape where algorithms are levelling the playing field, Australian mortgage brokers are finding that trust, rather than price or speed, is becoming their most valuable asset. As artificial intelligence (AI) accelerates the commoditisation of mortgage offerings, the ability to systematise trust could determine market leadership.

Write comment (0 Comments) " ["jcfields"]=> array(9) { [1]=> object(stdClass)#9352 (33) { ["id"]=> int(1) ["title"]=> string(17) "Automatic tagging" ["name"]=> string(17) "automatic-tagging" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2018-08-29 05:26:30" ["created_user_id"]=> int(2355) ["ordering"]=> int(-1) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8997 (3) { ["data":protected]=> object(stdClass)#8813 (1) { ["options"]=> object(stdClass)#8815 (2) { ["options0"]=> object(stdClass)#8816 (2) { ["name"]=> string(3) "Yes" ["value"]=> string(1) "1" } ["options1"]=> object(stdClass)#8814 (2) { ["name"]=> string(2) "No" ["value"]=> string(1) "0" } } } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#8996 (3) { ["data":protected]=> object(stdClass)#8811 (6) { ["hint"]=> string(0) "" ["render_class"]=> string(7) "autotag" ["class"]=> string(9) "btn-group" ["showlabel"]=> string(1) "0" ["show_on"]=> string(1) "2" ["display"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(5) "radio" ["default_value"]=> string(1) "1" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(1) ["label"]=> string(17) "Automatic tagging" ["description"]=> string(51) "Automatic tagging of article base on title keywords" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(17) "Celeste Fernandez" ["group_title"]=> string(4) "Tags" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(3) "Yes" ["rawvalue"]=> string(1) "1" } [7]=> object(stdClass)#9358 (33) { ["id"]=> int(7) ["title"]=> string(17) "First article URL" ["name"]=> string(3) "url" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-07-09 01:32:54" ["created_user_id"]=> int(2351) ["ordering"]=> int(0) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8995 (3) { ["data":protected]=> object(stdClass)#8817 (1) { ["relative"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#8812 (3) { ["data":protected]=> object(stdClass)#8807 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(1) "2" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(3) "url" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(3) ["label"]=> string(17) "First article URL" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(16) "Related Articles" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [8]=> object(stdClass)#9354 (33) { ["id"]=> int(8) ["title"]=> string(18) "Second article URL" ["name"]=> string(18) "second-article-url" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-07-08 05:42:04" ["created_user_id"]=> int(2351) ["ordering"]=> int(0) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8810 (3) { ["data":protected]=> object(stdClass)#8982 (1) { ["relative"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#8808 (3) { ["data":protected]=> object(stdClass)#8977 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(1) "2" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(3) "url" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(3) ["label"]=> string(18) "Second article URL" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(16) "Related Articles" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [9]=> object(stdClass)#9353 (33) { ["id"]=> int(9) ["title"]=> string(17) "Third article URL" ["name"]=> string(17) "third-article-url" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-07-08 05:42:42" ["created_user_id"]=> int(2351) ["ordering"]=> int(0) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8983 (3) { ["data":protected]=> object(stdClass)#8973 (1) { ["relative"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#8976 (3) { ["data":protected]=> object(stdClass)#8981 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(1) "2" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(3) "url" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(3) ["label"]=> string(17) "Third article URL" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(16) "Related Articles" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [4]=> object(stdClass)#9351 (33) { ["id"]=> int(4) ["title"]=> string(9) "Video URL" ["name"]=> string(9) "video-url" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-06-19 05:54:21" ["created_user_id"]=> int(2351) ["ordering"]=> int(1) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8980 (3) { ["data":protected]=> object(stdClass)#8978 (2) { ["filter"]=> string(0) "" ["maxlength"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#8979 (3) { ["data":protected]=> object(stdClass)#9007 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(1) "2" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(4) "text" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(2) ["label"]=> string(9) "Video URL" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [6]=> object(stdClass)#9339 (33) { ["id"]=> int(6) ["title"]=> string(33) "Image Caption / Video description" ["name"]=> string(31) "image-caption-video-description" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-06-25 16:29:55" ["created_user_id"]=> int(2351) ["ordering"]=> int(2) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8975 (3) { ["data":protected]=> object(stdClass)#9009 (2) { ["filter"]=> string(0) "" ["maxlength"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#9006 (3) { ["data":protected]=> object(stdClass)#9011 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(0) "" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(4) "text" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(2) ["label"]=> string(33) "Image Caption / Video description" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [3]=> object(stdClass)#9360 (33) { ["id"]=> int(3) ["title"]=> string(6) "Status" ["name"]=> string(6) "status" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-06-20 01:45:26" ["created_user_id"]=> int(2351) ["ordering"]=> int(3) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#9008 (3) { ["data":protected]=> object(stdClass)#9016 (1) { ["options"]=> object(stdClass)#9014 (2) { ["options0"]=> object(stdClass)#9013 (2) { ["name"]=> string(8) "Inactive" ["value"]=> string(1) "0" } ["options1"]=> object(stdClass)#9015 (2) { ["name"]=> string(6) "Active" ["value"]=> string(1) "1" } } } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#9010 (3) { ["data":protected]=> object(stdClass)#9018 (10) { ["hint"]=> string(0) "" ["class"]=> string(9) "btn-group" ["label_class"]=> string(0) "" ["show_on"]=> string(0) "" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(5) "radio" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(2) ["label"]=> string(6) "Status" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [5]=> object(stdClass)#9256 (33) { ["id"]=> int(5) ["title"]=> string(22) " Essential information" ["name"]=> string(21) "essential-information" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-06-25 06:10:20" ["created_user_id"]=> int(2351) ["ordering"]=> int(4) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#9012 (3) { ["data":protected]=> object(stdClass)#9020 (4) { ["buttons"]=> string(0) "" ["width"]=> string(0) "" ["height"]=> string(0) "" ["filter"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#9017 (3) { ["data":protected]=> object(stdClass)#9022 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(0) "" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(6) "editor" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(2) ["label"]=> string(22) " Essential information" ["description"]=> string(35) "3 points that summarize the article" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [2]=> object(stdClass)#9359 (33) { ["id"]=> int(2) ["title"]=> string(14) "Embedded Video" ["name"]=> string(14) "embedded-video" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2020-06-20 01:43:32" ["created_user_id"]=> int(2351) ["ordering"]=> int(5) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#9019 (3) { ["data":protected]=> object(stdClass)#9024 (4) { ["buttons"]=> string(0) "" ["width"]=> string(0) "" ["height"]=> string(0) "" ["filter"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#9021 (3) { ["data":protected]=> object(stdClass)#9026 (10) { ["hint"]=> string(29) "Paste your embedded code here" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(1) "2" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["type"]=> string(6) "editor" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> int(2) ["label"]=> string(14) "Embedded Video" ["description"]=> string(0) "" ["required"]=> int(0) ["only_use_in_subform"]=> int(0) ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> int(1) ["group_state"]=> int(1) ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } } ["link"]=> string(107) "/borrow-money/loans/trust-is-the-moat-how-brokers-can-win-in-an-ai-accelerated-commoditised-mortgage-market" ["image"]=> string(118) "https://res.cloudinary.com/momentum-media-group-pty-ltd/image/upload/v1758637077/pexels-kowalievska-1128207_vkv9bs.jpg" ["image_alt"]=> string(89) "Trust is the moat: How brokers can win in an AI-accelerated, commoditised mortgage market" } }