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VIDEO: Have you ever bought a product that didn’t quite do what it was supposed to? Or maybe it looked different to the packaging? Had a piece missing? Or just completely didn’t work.

Write comment (0 Comments) " ["fulltext"]=> string(2224) "

Under Australian Consumer Law, consumers are protected by a number of rights when they buy goods and services.

When you buy a product or service, it is automatically guaranteed that it will work and do what you asked for. 

Businesses must guarantee the products or services they sell, hire or lease for less than $40,000, or over $40,000 that are normally bought for personal or household use. 

Products must be of acceptable quality – they must be safe and lasting with no faults, look acceptable, and do all the things someone would normally expect them to do. 

They must also match any descriptions provided on packaging or labels, be fit for purpose and come with full ownership. 

Services must be provided with acceptable care and skill or technical knowledge, be fit for purpose, and delivered within a reasonable time frame. 

But what about when something is wrong? 

For products, consumers can claim a remedy from the retailer where products don’t meet consumer guarantees. 

Remedies might include a repair, replacement or refund... In some cases, compensation for damages and loss might also be applicable 

Remedies are also available from a manufacturer or importer if a product does not meet acceptable quality, match the description, fulfil extra promises made about the product, or require a spare part or repair. 

For services, a remedy can be claimed form the supplier if the service does not meet any consumer guarantees.

Such remedies can include a cancelling of the service, and in some cases compensation for damages and loss. 

Exceptions

Unfortunately, consumer guarantees won't apply where you change your mind, find it cheaper somewhere else, don’t like the product, misuse the product, were aware of its faults, or where you have gone against the advice of the business. 

For more information, nestegg advises contacting the Australian Competition and Consumer Commission. 

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VIDEO: Have you ever bought a product that didn’t quite do what it was supposed to? Or maybe it looked different to the packaging? Had a piece missing? Or just completely didn’t work.

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Founder of Learn to Trade, Greg Secker’s investment journey began with him working in IT on a trading floor supporting the largest currency trader in London.  With no real knowledge of finance and a $5000 gift from his mother, Greg entered the trading game and joins the Nestegg podcast to discuss his journey to success.

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Having previously joined the show to share how he is making a full-time income in only a few hours a week, Greg Morgan also joins host David Stratford to share how Learn to Trade set him on the path toward financial success, and why mindset and positivity is key to success as a trader.

The pair will explain why the current climate is the perfect time to be trading, explain the 5-2-1 rule and why it is so important, and reveal what the best investors are doing to cement their success. 

You can keep up to date with what Learn to Trade are up to HERE

Have an investment story to share? Get in touch at [email protected] and you might get featured on the next episode.

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Founder of Learn to Trade, Greg Secker’s investment journey began with him working in IT on a trading floor supporting the largest currency trader in London.  With no real knowledge of finance and a $5000 gift from his mother, Greg entered the trading game and joins the Nestegg podcast to discuss his journey to success.

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VIDEO: Ever had an issue with a financial services provider and weren’t sure what you could do about it?

Write comment (0 Comments) " ["fulltext"]=> string(1477) "

 

The Australian Financial Complaints Authority, or AFCA, is an independent authority that was set up to assist consumers and small businesses in making and resolving complaints about financial service providers.

The free service was set up 12 months ago, and dealt with more than 73,000 complaints in its first year that led to more than $185 million being awarded to Australian consumers. 

AFCA’s data has shown Australia’s most complained about super funds, as well as which credit card providers are giving consumers the most grief. 

Over the coming weeks, we’ll be delving more deeply into the complaint-related information AFCA has made available.

In the meantime, have you complained to AFCA or had an issue that might be worthy of lodging a complaint? nestegg would love to hear about your experience. Contact us here! 

 

 

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VIDEO: Ever had an issue with a financial services provider and weren’t sure what you could do about it?

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With the recent upswing of the Australian property market, more investors are looking at property as a vehicle to excel their investment portfolio.

Write comment (0 Comments) " ["fulltext"]=> string(1358) "

In this episode of the nestegg podcast, host David Stratford is joined by group general manager at CFMG Capital, Andrew Thomson, to discuss the difference between active and passive investment approaches, how his client base has evolved over the last 12 months, and the ways his business distinguishes itself from others in today’s property market.

Andrew also emphasises the importance of strong investor-lender relationships and the quick decision-making practices of savvy investors.

Click here to listen on your device

Thanks Andrew, for sharing your insights with the nestegg podcast team!

You can keep up to date with what Andrew is up to HERE and listen to his previous guest episode HERE.

Have an investment story to share? Get in touch at [email protected] and you might get featured on the next episode.

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With the recent upswing of the Australian property market, more investors are looking at property as a vehicle to excel their investment portfolio.

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31 October might be Halloween, but it’s also the last day to file your tax return or get in touch with a tax professional who can do it on your behalf. 

Write comment (0 Comments) " ["fulltext"]=> string(869) "

Failure to lodge a return could see you fined $210 for each 28-day period your tax return is late. 

You are also more likely to be reviewed or audited by the ATO. 

Wondering what you should and shouldn’t claim? We’re here to help! 

 

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31 October might be Halloween, but it’s also the last day to file your tax return or get in touch with a tax professional who can do it on your behalf. 

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["alias"]=> string(40) "video-take-back-your-money-this-tax-time" ["introtext"]=> string(278) "

This year’s tax deadline is Thursday, 31 October. Have you lodged your claim yet? 

Write comment (0 Comments) " ["fulltext"]=> string(1397) "

If you aren’t sure what is and isn’t a valid claim on work-related or income expenses, check out our quick explainer video:

 

The Australian Taxation Office (ATO) has recently indicated it is aiming to recover debt to the value of $2.9 billion from Australia’s taxpayers from the 2017-18 tax period alone, so make sure you are claiming all that is rightfully yours!  

nestegg has more information on what you can claim here.

We’ve also reported on some of the tax deductions you definitely should not attempt to claim.

If you have attempted to claim things you shouldn’t have, it’s not too late to make things right, with the ATO asking Australians to “fess up” for incorrect or accidental claims.

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Have you lodged your claim yet? 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This year’s tax deadline is Thursday, 31 October. Have you lodged your claim yet? 

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