Scams

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The bank said it would block suspect transactions from overseas online retailers that are considered high-risk of being a scam.

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Westpac has announced it has begun automatically blocking online transactions from detected overseas retailers that are highly likely to be scammers.

A trial conducted by the bank last year involving diet pill retailers blocked more than 11,000 potential scams for 4,000 of its customers and saved over $1.2 million.

After expanding the scam blocks to more online retailers in January, Westpac said that it had stopped 69,000 more customers from losing over $6 million, or an average of $87 each.

“Online shopping scams are on the rise and we’re seeing more overseas retailers targeting Australians with false advertising for popular products like diet pills, supplements, dating subscriptions and business services,” said Westpac chief executive consumer & business banking Chris de Bruin.

“With our research showing these scams are costing Australians hundreds of millions each year, we’re ramping up our investment in technologies which will help detect scams and prevent customers getting swindled.”

Westpac estimated that expanding the block would stop an additional 2,000 of its customers each day losing a collective $120 million each year.

When the bank detects a scam following an online credit or debit card payment, it will automatically block the transaction and notify the affected customer by SMS.

If the customer believes the transaction is legitimate and wishes to proceed, they are able to contact Westpac’s scam assistance team.

However, the bank said that over 99 per cent of customers did not go ahead with transactions after receiving a scam alert.

“We want to help put a stop to online scams by blocking retailers who may be misrepresenting what they’re selling or duping Aussies into handing over money for products they’ll never receive,” said Westpac head of fraud Ben Young.

“The technology adds another layer of security for our customers shopping online and intervenes when they are making a purchase with a suspect retailer.”

Overseas online retailers are dynamically added and removed from Westpac’s high-risk lists based on analysis of transaction patterns and merchant behaviours as well as previous reports from its customers.

Westpac encouraged its customers to remain vigilant when shopping online and to contact the bank as soon as possible if they believe they have fallen victim to a scam.

“While scams are getting more sophisticated, so are the banks at detecting them, and we want scammers to know we are watching and taking action to protect our customers,” added Mr Young.

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The bank said it would block suspect transactions from overseas online retailers that are considered high-risk of being a scam.

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string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } } ["link"]=> string(69) "/save-money/scams/westpac-will-now-automatically-block-scam-purchases" ["image"]=> string(45) "images/article-826x550/Westpac_HQ_sign_ne.jpg" ["image_alt"]=> string(7) "Westpac" } [1]=> object(stdClass)#8148 (57) { ["id"]=> int(18164) ["title"]=> string(55) "ACCC issues warning after spike in money recovery scams" ["alias"]=> string(55) "accc-issues-warning-after-spike-in-money-recovery-scams" ["introtext"]=> string(93) "

Aussies who have previously lost money to scams are at risk of being targeted again.

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The Australian Competition and Consumer Commission (ACCC) has warned Aussies who have fallen victim to scams to remain vigilant about further attempts to steal their money.

Money recovery scams, where scammers offer to help victims recover money if they pay an initial fee, have spiked to 725 per cent so far this year according to the consumer watchdog.

“Scammers will ask for money and personal information before offering to ‘help’ the victim and will then disappear and stop all contact,” said ACCC deputy chair Delia Rickard.

“Money recovery scams are particularly nasty as they target scam victims again. These scams can lead to significant psychological distress as many of the people have already lost money or identity information.”

About 66 reports have been received by the ACCC this year with losses totalling over $270,000.

The consumer watchdog explained that money recovery scams typically involve scam victims receiving an uninvited offer of assistance from what appears to be a trusted organisation such as a law firm, fraud taskforce or government agency.

Victims are asked to make an advanced payment to the scammer and may be requested to fill out fake paperwork, provide identity documents or give access to their computer or phone.

The ACCC said that scammers may also target individuals who have not previously fallen victim to a scam by convincing them otherwise and then claiming they are entitled to a settlement refund.

“If you get contacted out of the blue by someone offering to help recover scam losses for a fee, it is a scam. Hang up the phone, delete the email and ignore any further contacts,” said Ms Rickard.

“Don’t give financial details or copies of identity documents to anyone who you’ve never met in person and never give strangers remote access to your devices.”

Anyone who has lost money to a money recovery scam or any other type of scam should contact their bank or financial institution as soon as possible.

By reporting the scam, the ACCC said that institutions may be able to identify where the money was sent and block the accounts associated with scammers, potentially preventing others from also sending money to these accounts.

The Australian Financial Complaints Authority (AFCA) is also able to provide a dispute resolution service for scam victims who are not satisfied with the response of their financial institution.

More information and advice about scams is available on the ACCC’s Scamwatch website.

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• Yes

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Aussies who have previously lost money to scams are at risk of being targeted again.

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string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } } ["link"]=> string(73) "/save-money/scams/accc-issues-warning-after-spike-in-money-recovery-scams" ["image"]=> string(48) "images/article-826x550/dark-money-illegal-ne.jpg" ["image_alt"]=> string(10) "money scam" } [2]=> object(stdClass)#8147 (57) { ["id"]=> int(18115) ["title"]=> string(46) "Over 2m Aussies fall victim to scams and fraud" ["alias"]=> string(46) "over-2m-aussies-fall-victim-to-scams-and-fraud" ["introtext"]=> string(120) "

One in nine people suffered card fraud, scams or another form of personal fraud during the last financial year.

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New data from the Australian Bureau of Statistics (ABS) has shown that 2.1 million Aussies fell victim to one or more types of personal fraud in the 2020-21 financial year.

An increase in card fraud and scams resulted in 11 per cent of the population experiencing at least one form of personal fraud during the financial year, up from 8.5 per cent in 2014-15.

Card fraud was found to be the most common type of fraud, affecting 6.9 per cent of individuals aged 15 and older or around 1.4 million people in total.

An even higher percentage of Aussies aged between 35 to 44 (9.1 per cent), 45 to 54 (9.0 per cent) and 55 to 64 (8.1 per cent) fell victim to card fraud than those in other age groups.

In approximately one-third of incidents, victims said that their card details had been obtained over the internet, while 39 per cent did not know how their details were obtained.

95 per cent of the individuals who experienced card fraud reported the latest incident to an authority, including their bank or financial institution (88.7 per cent) or credit card company (15.3 per cent).

Meanwhile, more than 723,000 people or 3.6 per cent of the population experienced some type of scam during 2020-21, up from 2.4 per cent in 2014-15.

“Since 2014-15, victimisation rates have increased for information request or phishing scams , buying or selling scams and upfront payment scams,” said ABS director of the National Centre for Crime and Justice Statistics Will Milne.

The percentage of Aussies who experienced an information request or phishing scam during 2020-21 more than doubled to 1 per cent.

Additionally, 0.8 per cent of people fell victim to a buying or selling scam, 0.4 per cent were hit by an upfront payment scam and another 0.4 per cent were duped by a financial advice scam.

The 45 to 54 age bracket had the highest rate of scam victimisation at 4.2 per cent, followed by the 65 and over age group (4.0 per cent) and those aged between 35 to 44 (3.9 per cent).

Unlike the high levels of reporting seen for card fraud, only half of those who had experienced a scam reported the most serious incident to an authority.

“The reporting rate varied by scam type, ranging from 23 per cent for computer support scams to 65 per cent for buying or selling scams,” said Mr Milne.

The ABS found that an estimated 55 per cent of Aussies, or about 11.1 million people, had encountered a scam during the 2020-21 financial year, most commonly over the phone (38.3 per cent), via email (32.2 per cent), text message (23.4 per cent) or online (20.2 per cent).

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One in nine people suffered card fraud, scams or another form of personal fraud during the last financial year.

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string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } } ["link"]=> string(64) "/save-money/scams/over-2m-aussies-fall-victim-to-scams-and-fraud" ["image"]=> string(48) "images/article-826x550/scammer-silhouette-ne.jpg" ["image_alt"]=> string(15) "scams and fraud" } [3]=> object(stdClass)#8146 (57) { ["id"]=> int(18097) ["title"]=> string(60) "ACCC launches legal action against Meta over crypto scam ads" ["alias"]=> string(60) "accc-launches-legal-action-against-meta-over-crypto-scam-ads" ["introtext"]=> string(93) "

The Facebook owner is accused of engaging in false, misleading or deceptive conduct.

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The Australian Competition and Consumer Commission (ACCC) has launched proceedings against Meta in the Federal Court over the publication of cryptocurrency scam advertisements featuring public figures on Facebook.

Meta is alleged to have engaged in false, misleading or deceptive conduct by publishing the scam ads in breach of the Australian Consumer Law or the Australian Securities and Investments Commission (ASIC) Act.

The ACCC claimed that the Facebook ads promoted investment in crypto or money-making schemes that were actually scams and gave the impression of being associated with public figures who had not provided approval or endorsement, including David Koch and Dick Smith.

When clicking on the scam ads, the ACCC said that users would be directed to a fake news story featuring quotes attributed to the public figure depicted in the Facebook ad.

Individuals were then invited to sign up to the fake scheme, and those that did experienced “high pressure tactics” from scammers to convince them to deposit money, the ACCC found.

The consumer watchdog said it was aware of one person who had lost over $650,000 due to a scam being falsely advertised as an investment opportunity on Facebook.

“The essence of our case is that Meta is responsible for these ads that it publishes on its platform,” explained ACCC chair Rod Sims.

“It is a key part of Meta’s business to enable advertisers to target users who are most likely to click on the link in an ad to visit the ad’s landing page, using Facebook algorithms. Those visits to landing pages from ads generate substantial revenue for Facebook.”

The ACCC claimed that Meta was aware of the scam ads but did not take sufficient steps to address them, even after receiving reports from the figures depicted in the ads.

“Meta should have been doing more to detect and then remove false or misleading ads on Facebook, to prevent consumers from falling victim to ruthless scammers,” said Mr Sims.

“Apart from resulting in untold losses to consumers, these ads also damage the reputation of the public figures falsely associated with the ads.”

The ACCC also alleged that Meta aided and abetted or was knowingly concerned in false or misleading conduct and representations by the advertisers.

The consumer watchdog claimed that Meta’s technology enabled the scam ads to be targeted at those users most likely to engage with them and that the company failed to prevent the publication of other similar crypto scam ads on its pages or warn its users.

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• Yes

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The Facebook owner is accused of engaging in false, misleading or deceptive conduct.

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string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } } ["link"]=> string(78) "/save-money/scams/accc-launches-legal-action-against-meta-over-crypto-scam-ads" ["image"]=> string(45) "images/article-826x550/Meta-Facebook-2-ne.jpg" ["image_alt"]=> string(20) "Meta crypto scam ads" } [4]=> object(stdClass)#8145 (57) { ["id"]=> int(18047) ["title"]=> string(34) "Flood disasters give rise to scams" ["alias"]=> string(34) "flood-disasters-give-rise-to-scams" ["introtext"]=> string(94) "

A major bank has warned individuals and businesses to be on the lookout for scammers.

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Australians have been urged to remain vigilant to a potential spike in scams as a result of the recent flooding events in Queensland and NSW.

Westpac said it had issued the warning to individuals and businesses as a result of scammers often using similar events to take advantage of those impacted as well as those trying to offer assistance.

“Time and time again, following a significant event or natural disaster, we see an increase in people being duped by scams, for example, after the devastating 2020 bushfires,” said Westpac general manager of fraud prevention and financial crime Chris Whittingham.

“This is a tactic fraudsters have continued to adopt throughout the pandemic where scams have almost tripled, exploiting the hearts and wallets of those experiencing hardship, or who have sought out items in high demand, like Rapid Antigen Tests.”

The bank said that scammers were exploiting the recent floods to steal the money and information of unsuspecting individuals and businesses through websites, emails and phone calls.

“With the current floods crisis, scammers will try to take advantage of Australians’ generosity and support by setting up fake donation sites, or even posing as insurers, businesses or government organisations offering help to the victims themselves,” said Mr Whittingham.

“We are urging people to be on high alert to the possibility of scams and closely check that any websites or charitable organisations are legitimate before sending funds or your personal information.”

Aussies have been encouraged to remain cautious about unexpected calls and emails that claim to be from a reputable organisation and to contact them on a public number when in doubt.

The bank also noted that links in emails requesting payment, personal information or bank logins should never be clicked on.

Individuals and businesses who think they may have fallen victim to a scam should stop all contact with scammers and notify their financial institution immediately.

“The sooner your bank is notified, the better chance at recovering any lost funds,” Westpac said.

Scams can also be reported to the federal government’s ScamWatch website.

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A major bank has warned individuals and businesses to be on the lookout for scammers.

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Consumers are being hit with an “exponential increase” in scams, according to ASIC chair Joe Longo.

" ["fulltext"]=> string(1473) "

In an address to the AICD Governance Summit on Thursday, 3 May, Mr Longo revealed that there has been a concerning increase in scams in recent years, including those that relate to crypto-assets.

“Over the past three years, scams have risen from 15 per cent to 35 per cent of all reports of misconduct made to ASIC, indicating that this is an increasingly significant issue for consumers,” Mr Longo said.

“With hundreds of millions lost per year to scams, government agencies have observed a rise in investment and other scams during the pandemic, while largely unregulated crypto-assets are used increasingly to funnel money to scammers overseas.”

Mr Longo said ASIC is committed to tackling the issue in 2022 through working with other regulators, industry and social media platforms to disrupt scams and addressing the “deceptive” promotion of riskier asset classes, such as crypto.

In ASIC’s quarterly update last month, Mr Longo said the regulator is committed to raising awareness on new and continuing regulatory obligations, including the growth of crypto-asset adoption.

“The adoption of crypto-assets by Australians seeking better investment yields continued to grow during the quarter,” Mr Longo said.

“Investor protection lay at the core of our actions and advice in this space.”

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• Yes

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Consumers are being hit with an “exponential increase” in scams, according to ASIC chair Joe Longo.

Write comment (0 Comments) " ["jcfields"]=> array(9) { [1]=> object(stdClass)#8704 (33) { ["id"]=> int(1) ["title"]=> string(17) "Automatic tagging" ["name"]=> string(17) "automatic-tagging" ["checked_out"]=> NULL ["checked_out_time"]=> NULL ["note"]=> string(0) "" ["state"]=> int(1) ["access"]=> int(1) ["created_time"]=> string(19) "2018-08-29 05:26:30" ["created_user_id"]=> int(2355) ["ordering"]=> int(-1) ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#8349 (3) { ["data":protected]=> object(stdClass)#8165 (1) { ["options"]=> object(stdClass)#8167 (2) { ["options0"]=> object(stdClass)#8168 (2) { ["name"]=> string(3) "Yes" ["value"]=> string(1) "1" } ["options1"]=> object(stdClass)#8166 (2) { ["name"]=> string(2) "No" ["value"]=> string(1) "0" } } } ["initialized":protected]=> bool(true) ["separator":protected]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#8348 (3) { ["data":protected]=> object(stdClass)#8163 (6) { ["hint"]=> string(0) 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