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Since the outbreak of COVID-19, more than 2,000 coronavirus-related scam reports with losses totaling more than $700,000 have been lodged with the consumer watchdog. So, how can you avoid it happening to you? Here’s what to look out for.

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The Australian Competition and Consumer Commission’s (ACCC) Scamwatch has noted that scammers are using the spread of COVID-19 to take advantage of people all across Australia who may have let their guard down.       

It is urging everyone to be cautious and remain alert to coronavirus-related scams, and not to provide personal, banking or superannuation details to strangers who have approached you.

Even then, scammers may pretend to have a connection with you.

As a result, it’s important to stop and check, even when you are approached by what you think is a trusted organisation, Scamwatch has flagged.

It has offered up five examples of the types of scams Australians should be wary of.

1. Phishing – government impersonation scams

Scamwatch has noted that scammers are pretending to be government agencies providing information on COVID-19 through text messages and/or emails that are “phishing” for your information.

Such messages contain malicious links and attachments that are designed in a way that steals personal and financial information.

These scams may appear to be from the Australian government Department of Health or myGov, or another government agency that offers to help you access to a payment or financial assistance.

Do not click on hyperlinks in text messages, social media messages or emails, even when it appears to come from a trusted source. You should also never respond to a message or call that asks for personal or financial details.  

Scamwatch advises accessing websites that you are directed to by any correspondence through your browser and not via the provided links.

You should also not respond to, or provide information to, any unsolicited call or message. Hang up or delete the message.

2. Phishing – other impersonation scams

Scammers are also pretending to be from real and well-known businesses.

Banks, travel agents, insurance providers and telco companies have all been used as fronts, with scammers using various excuses related to COVID-19 to ask for personal and financial information, lure individuals into opening malicious links or attachments, gain remote access to a computer or seek payment for a fake service, according to Scamwatch.

Again, Australians are advised not to click on hyperlinks or respond to requests for information.

Scamwatch also advises never providing a stranger remote access to your computer, even where they claim to be from a telco company.

And be sure to verify the legitimacy of anyone who is attempting to contact you.

3. Superannuation scams

nestegg recently revealed that the Australian Federal Police are involved in investigating a fraud committed through the government’s early release of super scheme, where 150 fund members had $10,000 released from their accounts. 

That news followed an ACCC warning from early April after a number of Australians reported receiving cold calls offering early access to superannuation. 

Scamwatch has outlined that a majority of the superannuation-related scams begin with an unexpected call, with the person on the other end of the line claiming to be from a financial institution or super fund.

The scammer will use a variety of excuses to request information around your superannuation account, such as offering to help provide access to funds, ensuring you aren’t locked out of your account due to new rules, or by stating that they can check whether your superannuation account is eligible for various benefits or deals.

4. Online shopping scams

Scammers are creating fake online stores claiming to sell products that don’t exist and offering up cures or vaccinations against COVID-19 or health items such as face masks, according to Scamwatch.

The watchdog has advised that the best way to detect a fake trader or social media shopping scam is to search for reviews before purchasing.

It has reiterated that no vaccine or cure currently exists for COVID-19.

In addition, “be wary of sellers requesting unusual payment methods such as upfront payment via money order, wire transfer, international funds transfer, preloaded card or electronic currency, like bitcoin”.

5. Scams that target businesses

Business email compromise scams are also on Scamwatch’s radar, with the government body revealing that scammers are using COVID-19 “as an excuse to divert your usual account payments to a different bank account” by pretending to be a supplier or business you might normally deal with.

Business people are urged to verify any requests to change bank details by contacting the supplier directly, and consider a multi-person approval process for transactions over a certain amount.

A good firewall to protect data is important, as is keeping the security on any networks or devices you use up to date.

While the above examples are the main scams to be wary of, Scamwatch has cautioned that there could be many, many more.

“If your experience does not match any of the examples provided, it could still be a scam,” it said.

Its warning? If you have any doubts at all, don’t proceed.

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Since the outbreak of COVID-19, more than 2,000 coronavirus-related scam reports with losses totaling more than $700,000 have been lodged with the consumer watchdog. So, how can you avoid it happening to you? Here’s what to look out for.

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The Australian Federal Police is investigating a fraud committed through the government’s early release of super scheme where up to 150 super fund members have had $10,000 released from their accounts.

Write comment (0 Comments) " ["fulltext"]=> string(3489) "

Addressing the Senate select committee on COVID-19 on Thursday, AFP Commissioner Reece Kershaw said preliminary investigations conducted by the AFP's cyber crime division had revealed up to 150 people could be affected by the scam.

The fraud was referred to the AFP on 1 May by the ATO, which also made the Assistant Minister for Superannuation, Financial Services and Financial Technology aware earlier this week.

"We are working with the ATO and the relevant super funds in relation to establishing, first of all, up to 150 possible victims," Mr Kershaw told the committee.

"We are going to resolve [the payments] to see if it has legitimately gone to that client or not, but it could be up to 150 who have had $10,000 defrauded from their super fund."

ATO commissioner Chris Jordan said the fraud did not appear to be a case of the ATO's systems being compromised, but of a third party gaining access to the identity details needed to pass through the office's recently launched myGov system.

"In any situation where an application is made and the information more or less stacks up with what our systems say, approvals are given and the super funds pay money out to the alleged member of the fund," Mr Jordan told the committee.

In his opening statement, Mr Jordan said the ATO "[reminded] all Australians to be vigilant in keeping their personal information secure and private".

Mr Kershaw said the AFP was looking into how a "quite sophisticated" third party had intruded into the myGov system using fund members' personal details.

"What’s happened is this is a classic identity fraud, obtaining details of legitimate people’s data and using that data through the system," he said.

Liability "would depend on details"

Chair of the ATO's COVID taskforce Jeremy Geale told the committee he believed individual super funds would be liable for any amounts mistakenly released from a member account.

"The obligation would sit with the super fund, not the ATO. In terms of a fraud on the system, it would be a fraud on the funds – it’s the early release of super from those funds, without knowing the specific details of the fraud," Mr Geale said.

However, deputy secretary of Treasury's fiscal group, Jenny Wilkinson, said it would need to be determined when the facts of the case became clearer who was responsible for paying back members' stolen funds.

"Liability in the event of fraud will depend on the circumstances associated with the case – liability could be attributed to the trustee of the fund, it could be to the administrator, it could be to a government agency or a party that has acted on behalf of the member, so it depends on the details of the case that we’re talking about," Ms Wilkinson said.

Mr Jordan said given the sophistication of organised crime syndicates in Australia and overseas, he could not guarantee there wouldn't be further fraud associated with the early release scheme.

"What I can say is we’ve got good security built in and we are already working with our partners in the industry to ensure that their security is up to standard," he said.

"I have had a discussion with our CIO to ensure that they are doing everything possible to review our systems ... and certainly things have happened to take people out of the system already to ensure it doesn’t happen through there."

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The Australian Federal Police is investigating a fraud committed through the government’s early release of super scheme where up to 150 super fund members have had $10,000 released from their accounts.

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With a large number of Australians now confined mostly to their homes, a lawyer is warning that predatory cyber scammers are very active right now.

Write comment (0 Comments) " ["fulltext"]=> string(3083) "

EAGLEGATE Lawyers’ principal Nicole Murdoch has flagged scammers are targeting common vulnerabilities at this time: From job seekers with fake job advertisements to bogus links to official coronavirus information websites, or even accessing superannuation.

The lawyer is warning that cyber criminals “thrive” on disorder and panic.

“They regard the upheavals caused by the coronavirus shutdowns as a magic time for them to strike as people adjust to working from home, or trawl the net looking for entertainment or distractions,” she outlined.

She is warning people not to let down their guard, despite it being “very strange times”.

She has cited a report from the Australian Cyber Security Centre (ACSC), which is alerting Australians to the rise in cyber criminals based across the world who are launching COVID-19-themed malicious cyber activity.

A key concern for the agency is cyber criminals who are looking to prey on businesses attempting to transition to a remote workforce, according to the ACSC’s acting head, Karl Hanmore.

Fake job advertisements are asking job seekers to provide licence details for identity theft, or SMS and email messages are being used to “fleece” unsuspecting people.

Mr Hanmore said the ACSC is seeing “a whole bunch of” requests that ask people to “click a link”.

“Their day job is to steal money and they do that with sending SMSs or email messages that will look fairly official and asking you to click a link.”

“Click a link to learn more about the coronavirus, click a link and then download a file so that you can update a form to get free money from the government - also a scam,” he has highlighted.

From Ms Murdoch’s perspective, it’s crucial Australians are suspicious of any SMS or email messages that you receive from people you don’t know.

“It’s all about stealing your banking details to hack into your account and drain your money,” she said.

“Clicking on unknown links, could redirect your phone or computer to a website where nasty predators will download malware, or a computer virus, onto your phone or PC.”

The lawyer said cyber criminals are also targeting superannuation, by offering to “assist” you to access the funds.

“In reality, they are only assisting themselves,” she added.

“Do not simply open or download apps or files that may be unfamiliar to you. If there’s any doubt at all, go to the official website for the organisation and see if you can verify the authenticity of a message,” she urged.

“We are all going through a lot at present and we don’t need the added stress of having to deal with theft,” Ms Murdoch concluded.

The lawyer’s warning comes after a recent warning was sounded by the ACCC as to the rising number of cold calls offering to facilitate the early access to super.
https://www.nestegg.com.au/save-money/scams/super-scammers-get-latest-kick-from-cold-calls

 

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With a large number of Australians now confined mostly to their homes, a lawyer is warning that predatory cyber scammers are very active right now.

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Australians are being warned to beware of cold calls offering early access to superannuation through the new government stimulus scheme.

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The Australian Competition and Consumer Commission (ACCC) has said scammers are now trying to exploit Australians financially impacted by the COVID-19 crisis, with new superannuation scams being reported to the watchdog.

In particular, it has noted an increase since the government’s announcement that Australians would be able to access up to $10,000 this financial year and $10,000 next financial year from their superannuation if they are financially vulnerable. 

The consumer watchdog’s deputy chair, Delia Rickard, outlined that “scammers are cold-calling people claiming to be from organisations that can help you get early access to your super”.

“For most people, outside of their home, superannuation is their greatest asset and you can’t be too careful about protecting it.”

“The Australian Taxation Office is coordinating the early release of super through myGov and there is no need to involve a third party or pay a fee to get access under this scheme,” she stated.

She is advising Australians to never follow a hyperlink to reach the myGov website.

“Instead, you should always type the full name of the website into your browser yourself.”

The ACCC said that since the government announcement, there had been 87 reports of these scams, but no reported losses.

In most cases, the scammers are seeking to obtain personal information, including information that would help them fraudulently access a victim’s superannuation funds.

“While older people are more commonly affected by superannuation scams, the new early-access scheme means a range of age groups are now experiencing these scams,” Ms Rickard said.

“We also have reports of scammers offering to check if a person’s super account is eligible for various benefits or claiming the new scheme will lock people out of their accounts,” the deputy chair continued.

Last year alone, Australians lost more than $6 million to superannuation scams.

Ms Rickard is urging everyone to “never give any information about your superannuation to someone who has contacted you”.

“Don’t let them try to pressure you to make a decision immediately, take your time and consider who you might be dealing with.”

She also warned super fund members to “be wary of callers who claim to be from a government authority asking about your super”.

“Hang up and call the organisation directly by doing an independent search for their contact details,” Ms Rickard said.

Anyone who has provided information about their superannuation to a scammer is advised to immediately contact their superannuation institution.

Where personal or banking details have also been provided, contact your financial institution.

nestegg has previously reported on the stance that early access to super should be a “last resort” only amid the current pandemic. 

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Australians are being warned to beware of cold calls offering early access to superannuation through the new government stimulus scheme.

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Consumers are being warned that some Australian brands are looking to cash in on the COVID-19 crisis through pushing sales tactics that fuel anxiety.

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According to consumer advocacy group CHOICE, well-known Australian brands are pushing messages such as “stock up now before it’s gone” on health-related products.

“Australians expect more from major retailers at this time. Using pushy sales tactics to exploit anxiety about COVID-19 to encourage panic buying is not on. These are disgraceful marketing tactics,” says CHOICE consumer advocate Jonathan Brown.

The calls come after Prime Minister Scott Morrison told Australians to stop hoarding items, citing Australian supermarkets have enough for everyone.

“Stop hoarding. I can’t be more blunt about it. Stop it – it’s ridiculous, it’s un-Australian and I would ask people to do the right thing by each other.

“It is not necessary, it is not something people should be doing,” Mr Morrison said.

The CEO of Woolworths group, Brad Banducci, told the media there is no shortage of food in Australia.

“We have enough products in Australia to feed all our customers. There are no fundamental shortages that we’re seeing right now.

“If we all buy what we need and treat our team with respect, we will rapidly get back to full supply or 99 per cent of supply,” Mr Banducci said.

While the PM and business leaders are calling for calm, CHOICE has found multiple examples of terms like “stock up now before it’s gone”, “order now limited stock” and “stock up and stay safe” as businesses look to profit off the pandemic. 

“The Prime Minister has called for calm. We think this advice should apply to the business community, too. We need all brands to be responsible and support the community to navigate these challenges rather than cash in on fear,” Mr Brown concluded.

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Consumers are being warned that some Australian brands are looking to cash in on the COVID-19 crisis through pushing sales tactics that fuel anxiety.

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While the public grapples with health concerns around coronavirus, Scamwatch has raised the alarm about a new text scam doing the rounds that isn’t doing anything to help.

Write comment (0 Comments) " ["fulltext"]=> string(861) "

The Australian Competition and Consumer Commission’s Scamwatch has published a tweet warning Australians not to click on links in suspicious texts that claim to be from the Australian government.

The screenshot accompanying the warning shows a text message, reportedly from “GOV” that says: “You’ve received a new message regarding the COVID-19 safetyline symptoms and when to get tested in your geographical area” and is accompanied by a link.

According to Scamwatch, the scam text “tries to trick you into installing software that will steal your banking credentials”.

If you do receive this text message, don’t click on the link.

Instead, report the SMS to the ACCC and Scamwatch team here. 

 

 

 

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While the public grapples with health concerns around coronavirus, Scamwatch has raised the alarm about a new text scam doing the rounds that isn’t doing anything to help.

Write comment (0 Comments) " ["jcfields"]=> array(9) { [1]=> object(stdClass)#4513 (32) { ["id"]=> string(1) "1" ["title"]=> string(17) "Automatic tagging" ["name"]=> string(17) "automatic-tagging" ["checked_out"]=> string(1) "0" ["checked_out_time"]=> string(19) "0000-00-00 00:00:00" ["note"]=> string(0) "" ["state"]=> string(1) "1" ["access"]=> string(1) "1" ["created_time"]=> string(19) "2018-08-29 05:26:30" ["created_user_id"]=> string(4) "2355" ["ordering"]=> string(2) "-1" ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#4241 (3) { ["data":protected]=> object(stdClass)#4255 (1) { ["options"]=> object(stdClass)#4253 (2) { ["options0"]=> object(stdClass)#4252 (2) { ["name"]=> string(3) "Yes" ["value"]=> string(1) "1" } ["options1"]=> object(stdClass)#4254 (2) { ["name"]=> string(2) "No" ["value"]=> string(1) "0" } } } ["initialized":protected]=> bool(true) ["separator"]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#4251 (3) { ["data":protected]=> object(stdClass)#4257 (6) { ["hint"]=> string(0) "" ["render_class"]=> string(7) "autotag" ["class"]=> string(9) "btn-group" ["showlabel"]=> string(1) "0" ["show_on"]=> string(1) "2" ["display"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator"]=> string(1) "." } ["type"]=> string(5) "radio" ["default_value"]=> string(1) "1" ["context"]=> string(19) "com_content.article" ["group_id"]=> string(1) "1" ["label"]=> string(17) "Automatic tagging" ["description"]=> string(51) "Automatic tagging of article base on title keywords" ["required"]=> string(1) "0" ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(17) "Celeste Fernandez" ["group_title"]=> string(4) "Tags" ["group_access"]=> string(1) "1" ["group_state"]=> string(1) "1" ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(1) "1" } [7]=> object(stdClass)#4510 (32) { ["id"]=> string(1) "7" ["title"]=> string(17) "First article URL" ["name"]=> string(3) "url" ["checked_out"]=> string(1) "0" ["checked_out_time"]=> string(19) "0000-00-00 00:00:00" ["note"]=> string(0) "" ["state"]=> string(1) "1" ["access"]=> string(1) "1" ["created_time"]=> string(19) "2020-07-09 01:32:54" ["created_user_id"]=> string(4) "2351" ["ordering"]=> string(1) "0" ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#4256 (3) { ["data":protected]=> object(stdClass)#4259 (1) { ["relative"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator"]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#4258 (3) { ["data":protected]=> object(stdClass)#4261 (10) { ["hint"]=> string(0) "" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(1) "2" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator"]=> string(1) "." } ["type"]=> string(3) "url" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> string(1) "3" ["label"]=> string(17) "First article URL" ["description"]=> string(0) "" ["required"]=> string(1) "0" ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(16) "Related Articles" ["group_access"]=> string(1) "1" ["group_state"]=> string(1) "1" ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [8]=> object(stdClass)#4512 (32) { ["id"]=> string(1) "8" ["title"]=> string(18) "Second article URL" ["name"]=> string(18) "second-article-url" ["checked_out"]=> string(1) "0" ["checked_out_time"]=> string(19) "0000-00-00 00:00:00" ["note"]=> string(0) "" ["state"]=> string(1) "1" ["access"]=> string(1) "1" ["created_time"]=> 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string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator"]=> string(1) "." } ["type"]=> string(4) "text" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> string(1) "2" ["label"]=> string(33) "Image Caption / Video description" ["description"]=> string(0) "" ["required"]=> string(1) "0" ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> string(1) "1" ["group_state"]=> string(1) "1" ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [3]=> object(stdClass)#4504 (32) { ["id"]=> string(1) "3" ["title"]=> string(6) "Status" ["name"]=> string(6) "status" ["checked_out"]=> string(1) "0" ["checked_out_time"]=> string(19) "0000-00-00 00:00:00" ["note"]=> string(0) "" ["state"]=> string(1) "1" 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["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator"]=> string(1) "." } ["type"]=> string(5) "radio" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> string(1) "2" ["label"]=> string(6) "Status" ["description"]=> string(0) "" ["required"]=> string(1) "0" ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> string(1) "1" ["group_state"]=> string(1) "1" ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [5]=> object(stdClass)#4507 (32) { ["id"]=> string(1) "5" ["title"]=> string(22) " Essential information" ["name"]=> string(21) "essential-information" ["checked_out"]=> string(1) "0" ["checked_out_time"]=> string(19) "0000-00-00 00:00:00" ["note"]=> string(0) "" ["state"]=> string(1) "1" 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string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> string(1) "2" ["label"]=> string(22) " Essential information" ["description"]=> string(35) "3 points that summarize the article" ["required"]=> string(1) "0" ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> string(1) "1" ["group_state"]=> string(1) "1" ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } [2]=> object(stdClass)#4517 (32) { ["id"]=> string(1) "2" ["title"]=> string(14) "Embedded Video" ["name"]=> string(14) "embedded-video" ["checked_out"]=> string(1) "0" ["checked_out_time"]=> string(19) "0000-00-00 00:00:00" ["note"]=> string(0) "" ["state"]=> string(1) "1" ["access"]=> string(1) "1" ["created_time"]=> string(19) "2020-06-20 01:43:32" ["created_user_id"]=> string(4) "2351" ["ordering"]=> string(1) "5" ["language"]=> string(1) "*" ["fieldparams"]=> object(Joomla\Registry\Registry)#4287 (3) { ["data":protected]=> object(stdClass)#4290 (4) { ["buttons"]=> string(0) "" ["width"]=> string(0) "" ["height"]=> string(0) "" ["filter"]=> string(0) "" } ["initialized":protected]=> bool(true) ["separator"]=> string(1) "." } ["params"]=> object(Joomla\Registry\Registry)#4289 (3) { ["data":protected]=> object(stdClass)#4292 (10) { ["hint"]=> string(29) "Paste your embedded code here" ["class"]=> string(0) "" ["label_class"]=> string(0) "" ["show_on"]=> string(1) "2" ["render_class"]=> string(0) "" ["showlabel"]=> string(1) "1" ["label_render_class"]=> string(0) "" ["display"]=> string(1) "2" ["layout"]=> string(0) "" ["display_readonly"]=> string(1) "2" } ["initialized":protected]=> bool(true) ["separator"]=> string(1) "." } ["type"]=> string(6) "editor" ["default_value"]=> string(0) "" ["context"]=> string(19) "com_content.article" ["group_id"]=> string(1) "2" ["label"]=> string(14) "Embedded Video" ["description"]=> string(0) "" ["required"]=> string(1) "0" ["language_title"]=> NULL ["language_image"]=> NULL ["editor"]=> NULL ["access_level"]=> string(6) "Public" ["author_name"]=> string(18) "Jeremiah Sebastian" ["group_title"]=> string(22) "Summary points + video" ["group_access"]=> string(1) "1" ["group_state"]=> string(1) "1" ["group_note"]=> string(0) "" ["value"]=> string(0) "" ["rawvalue"]=> string(0) "" } } ["link"]=> string(46) "/save-money/scams/coronavirus-sms-scam-warning" ["image"]=> string(48) "images/article-826x550/covid-scam-message-ne.jpg" ["image_alt"]=> string(28) "Coronavirus SMS scam warning" } }