Executive director Brian Bauer has highlighted the marked increase in the number of scams being perpetrated on consumers.

He said scammers are taking advantage of the coronavirus outbreak “to exploit and play on people’s fears, vulnerability and generosity”.

“Some of the scams associated with COVID-19 that have been identified include fake online stores, fake phone calls by scammers pretending to be from trusted organisations or government agencies, phishing scams via email or text, and superannuation scams.”

“Everyone needs to be hypervigilant about who they are dealing with, whether that be online, in person, or on the phone,” Mr Bauer warned.

He’s advising consumers to never disclose bank details, financial information or other personal details: “If you are in any way concerned about a phone call, email, social media post or text message, it is best not to respond and do not click on any links. If someone comes to your door uninvited, close the door firmly and walk away.”

“Door-to-door scams include those offering cheap services such as bitumen laying, roof painting and repairs, or tree lopping and removal services.

Consumers who make purchases online also must be aware of fake online stores and social media accounts that claim to sell medical or health products, while another scam type sees unsuspecting people receive phone calls “where the scammer claims to be a relative who needs money for medical treatment”.

The new warning comes just days after the Australian Competition and Consumer Commission raised the alarm on a rise in puppy scams. 

As the COVID-19 crisis continues, nestegg recommends taking a look at five of the most common scams consumers should be careful of.