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On this episode of The nestegg Podcast, host Maja Garaca Djurdjevic and three experts discuss the ups and downs of online auctions, the power of activist short-sellers, and tax time 2021.

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Steve Waters, director of Right Property Group, chats about online auctions and why they resemble “a bad Zoom meeting”, the growing resilience of the property market, and how Sydney’s lengthy lockdown could shake things up.

RMIT’s senior lecturer of finance, Dr Angel Zhong, delves into short selling – the original trade that sent GameStop stock soaring – and how activist short-sellers are impacting markets.

And lastly, tax and super guru Timothy Munro talks about those early tax lodgers and possible ramifications, as well as detailing the temporary shortcut method, which you may be able to use this tax time.

Have a question for our experts? Get in touch at [email protected] and you might get featured on the next episode.

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Smaller banks lead in customer satisfaction

By Reporter

July 01 2017
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Smaller banks lead in customer satisfaction

By Reporter
July 01 2017

In its latest banking satisfaction report, market research company Roy Morgan has found smaller banks have the highest number of ‘very satisfied’ customers.

Roy Morgan, Norman Morris, Commonwealth Bank, CommBank, CBA, ANZ, NAB, Westpac, WBC, satisfaction, bank satisfaction, customer service, savings, retirement savings, home loans,

Smaller banks lead in customer satisfaction

By Reporter

July 01 2017
Share

In its latest banking satisfaction report, market research company Roy Morgan has found smaller banks have the highest number of ‘very satisfied’ customers.

Australia’s four largest banks are “well behind the smaller banks” when it comes to the proportion of ‘very satisfied’ customers, the company said.

Teachers Mutual Bank and Greater Bank had the highest number of ‘very satisfied’ customers, Roy Morgan found, with 62.3 per cent of Teachers Mutual Bank customers and 58.8 per cent of Greater Bank customers falling into this category.

The big four banks, on the other hand, only had around a third of their customers feeling ‘very satisfied’, led by the Commonwealth Bank with 33.5 per cent of customers selecting this option.

Overall, general satisfaction with the big four banks increased marginally in the six months to May 2017, climbing up 0.1 per cent to 80.2 per cent, which Roy Morgan attributed to improvement in satisfaction among the banks’ home loan customers.

“Satisfaction among home loan customers of the big four continues to be below that of their other customers, but over the last year they have narrowed the gap marginally,” the company said.

“The small overall improvement in satisfaction from last month was the result of minor gains among both home loan and non-home loan customers.”

Are you satisfied with your bank? Let us know in the comments!

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