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After an initial period of extreme uncertainty, the rhetoric around the Australian property market appears to have shifted into a new phase in response to the ongoing coronavirus pandemic.

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On this episode of The nestegg Podcast, host Grace Ormsby is joined by the founder and CEO of Upside Realty, Adam Rigby, to delve into how COVID-19 has been affecting different demographics within the property sector, including renters, landlords, investors and retirees.

Adam touches on the pros and cons of potentially removing stamp duty, his predictions for marketplace trends over the coming months, and the importance of picking quality over timing when considering an investment.

Thanks Adam, for sharing your insights with the nestegg podcast team!

You can keep up to date with what Upside Realty are up to HERE

Have an investment story to share? Get in touch at [email protected] and you might get featured on the next episode.

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Satisfaction with banks drops, but most customers unmoved by royal commission

By Reporter · October 02 2018

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Satisfaction with banks drops, but most customers unmoved by royal commission

By Reporter
October 02 2018

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Satisfaction, customer, Royal commission

Satisfaction with banks drops, but most customers unmoved by royal commission

By Reporter · October 02 2018

Reading:

Customer satisfaction with the major banks has declined during the banking royal commission, but customers are largely satisfied, according to new data.

The latest findings from Roy Morgan’s Customer Satisfaction-Consumer Banking in Australia August Report found that although satisfaction with banks overall has shown a decline during the royal commission, not all banks have moved the same way.

Of the 10 largest banks shown in the following chart, the two best performers, ING with 88.8 per cent satisfaction and Bendigo Bank (88.4 per cent), did not show declines, Roy Morgan said.

Bucking the trend, ING showed an improvement of 3.6 percentage points since January and Bendigo Bank remained unchanged.

In contrast, satisfaction with NAB was down by 3.9 percentage points over this period, followed by Westpac (down 3.6 percentage points), ANZ (down 2.7 percentage points), Suncorp Bank (down 2.6 percentage points) and CBA (down 2.5 percentage points).

CBA retains its position of having the highest satisfaction among the big four with 77.6 per cent, followed by the ANZ (75.9 per cent), NAB (75.2 per cent) and Westpac (74.3 per cent).

“Given the continuing barrage of negative publicity from the royal commission and other issues, including out of cycle loan rate increases, it is not surprising that satisfaction with banks has shown a small decline this year,” said Roy Morgan industry communications director Norman Morris.

“What needs to be noted, however, is that contrary to all the negative reporting on banks, the clear majority of their customers are satisfied with them and that only around 6 per cent claim to be dissatisfied.”

The survey is based on interviews conducted face-to-face with over 50,000 consumers per annum in their homes, including over 4,000 bank customers per month, Roy Morgan said.