Borrow
1 in 3 lenders unaware of borrowers’ outstanding loans
A third of lenders aren’t looking for documentation on debts a borrower may have with a third party, an ASIC hearing on responsible lending has uncovered.
1 in 3 lenders unaware of borrowers’ outstanding loans
A third of lenders aren’t looking for documentation on debts a borrower may have with a third party, an ASIC hearing on responsible lending has uncovered.
Speaking at the Australian Securities and Investment Commission hearing on lending practices in Melbourne, Mortgage Choice chief executive Susan Mitchell dropped the statistic before taking the opportunity to advocate for the setting of industry standards.
Considering that a third of lenders aren’t considering external debts, Ms Mitchell submitted that “there should be clearly defined minimum standards of fundamental inquiry and verification that apply universally across all credit and credit assistance providers”.
She cited that huge differences in living expense verification practices have been exhibited by lenders in the provision of home loans, with each institution having a different measure for household expenditure.
Ms Mitchell said there has been a widespread failure to adopt the industry standard, with some lenders looking at eight categories of expenses, while others might consider 15.

Mortgage Choice’s statements came just days after Westpac won a landmark case against ASIC regarding what constitutes considerations for responsible lending.
Mortgage Choice also explained that it advocates for making a consumer personally responsible as part of any changes or reforms to lending criteria.
This could be done by breaking expenses into two categories: the first being essential and comprise of unavoidable costs, while the other could look at non-essential or lifestyle costs.
Such an approach “places the onus upon the consumer to modify their lifestyle appropriately”, Ms Mitchell offered.
The responsible lending hearings, led by Karen Chester and Sean Hughes, will reportedly assist in ASIC’s development of new regulatory guidance on responsible lending obligations.
About the author
About the author
Loans
Mortgage mania: Why sluggish turnaround times are the new battleground in booming loan demand
Brokers across Australia are flagging loan processing delays precisely as borrower activity rebounds — a dangerous mismatch for lenders competing on service as much as price. The operational lesson is ...Read more
Loans
Why AI isn't penning Aussie mortgages yet trust trumps tech
Australian borrowers remain wary of AI taking the wheel on home loans, even as brokers and lenders quietly increase behind-the-scenes adoption. The trust gap is the core blocker — and it’s solvable. ...Read more
Loans
Underserved by design: A case study in turning FBAA broker density gaps into growth
Fresh FBAA data confirms broker headcount is rising past 22,000, yet coverage remains uneven — with concentrations in NSW and Victoria and pockets the association identifies as underservedRead more
Loans
The new shadow lender: How the ‘Bank of Mum and Dad’ is redrawing Australia’s first-home buyer market
Parental capital has become a decisive force in Australia’s housing market, accelerating deposits, lifting bidding power and creating a two‑speed pipeline of first‑home buyers. This isn’t a feel‑good ...Read more
Loans
The effortless edge: How Australian brokers turn retention into a compounding growth engine with AI and specialisation
Australia’s broking market is crowded, digital-first and unforgiving on acquisition costs. The growth story now is retention—engineered through low-effort client experiences, AI-enabled servicing and ...Read more
Loans
State Street: RBA holds rates at 3.6% as hawkish tone emerges
State Street has said the Reserve Bank of Australia’s (RBA) decision to hold the cash rate at 3.6 per cent reflects a more hawkish policy bias, signalling that the central bank is likely to keep rates ...Read more
Loans
The effortless edge: How brokers turn low-friction service into high-retention value
Client retention in broking is no longer about squeezing a better rate at renewal. It’s about building an ‘effortless’ experience that anticipates needs, removes friction, and compounds loyalty across ...Read more
Loans
Mortgage broking 2030: from rate-hunting to AI-orchestrated advice
A new industry white paper promises a map for mortgage broking’s next decade. The real story: distribution power is shifting from rate comparison to data-led advice, and firms that industrialise AI ...Read more
Loans
Mortgage mania: Why sluggish turnaround times are the new battleground in booming loan demand
Brokers across Australia are flagging loan processing delays precisely as borrower activity rebounds — a dangerous mismatch for lenders competing on service as much as price. The operational lesson is ...Read more
Loans
Why AI isn't penning Aussie mortgages yet trust trumps tech
Australian borrowers remain wary of AI taking the wheel on home loans, even as brokers and lenders quietly increase behind-the-scenes adoption. The trust gap is the core blocker — and it’s solvable. ...Read more
Loans
Underserved by design: A case study in turning FBAA broker density gaps into growth
Fresh FBAA data confirms broker headcount is rising past 22,000, yet coverage remains uneven — with concentrations in NSW and Victoria and pockets the association identifies as underservedRead more
Loans
The new shadow lender: How the ‘Bank of Mum and Dad’ is redrawing Australia’s first-home buyer market
Parental capital has become a decisive force in Australia’s housing market, accelerating deposits, lifting bidding power and creating a two‑speed pipeline of first‑home buyers. This isn’t a feel‑good ...Read more
Loans
The effortless edge: How Australian brokers turn retention into a compounding growth engine with AI and specialisation
Australia’s broking market is crowded, digital-first and unforgiving on acquisition costs. The growth story now is retention—engineered through low-effort client experiences, AI-enabled servicing and ...Read more
Loans
State Street: RBA holds rates at 3.6% as hawkish tone emerges
State Street has said the Reserve Bank of Australia’s (RBA) decision to hold the cash rate at 3.6 per cent reflects a more hawkish policy bias, signalling that the central bank is likely to keep rates ...Read more
Loans
The effortless edge: How brokers turn low-friction service into high-retention value
Client retention in broking is no longer about squeezing a better rate at renewal. It’s about building an ‘effortless’ experience that anticipates needs, removes friction, and compounds loyalty across ...Read more
Loans
Mortgage broking 2030: from rate-hunting to AI-orchestrated advice
A new industry white paper promises a map for mortgage broking’s next decade. The real story: distribution power is shifting from rate comparison to data-led advice, and firms that industrialise AI ...Read more
