subscribe to our newsletter sign up

Royal commission bombarded with super complaints

Royal Commission bombarded with super complaints

About 18 per cent of the submissions received by the royal commission into the banking, superannuation and financial services industry so far relate to issues involving superannuation.

In the initial public hearing for the royal commission, senior counsel assisting the commission Rowena Orr QC said out of the 385 submissions received through the online form on the commission’s website, 49 per cent relate to banking, 18 per cent relate to superannuation, 6 per cent relate to the general insurance market and 6 per cent relate to the total permanent disability insurance market.

The online form requested anyone making a submission to describe the nature of the dealing to which their submission is related. Of the responses received up till now, the majority refer to personal finance at approximately 31 per cent, superannuation at 17 per cent, small business finance at 13 per cent, mortgage brokers at 12 per cent and financial advice at 9 per cent.

The online form also asked the person making the submission to nominate the part of the commission’s terms of reference that their submission relates to.

“We have seen already that many of the submissions relate to more than one part of the terms of reference. To date, approximately 84 per cent of submissions relate to misconduct or conduct of financial service entities that falls below community standards, 40 per cent relate to culture and governance practices of financial services entities and 35 per cent relate to the effectiveness of redress for consumers,” said Ms Orr.

“In relation to the effectiveness of redress, we have seen a large number of submissions that express frustration and concern about the time taken and effort required to navigate the internal and external dispute resolution frameworks that apply to financial services entities.”

Royal commission bombarded with super complaints
Royal Commission bombarded with super complaints
nestegg logo
subscribe to our newsletter sign up
Recommended by Spike Native Network
just wondering - Fintech advisers mostly appear to invest in a bundle of ETF's. You don't mention about the additional potentials risks of ETF investments over direct.......
Mort Schwartzbord - It was always apparent from the initial announcement by Labor that the abolition of negative gearing claims would apply to all investments. This will.......
Maureen - Perhaps the change is a reflection of age. Y0unger people are not as charitable as previous generations. The older people who used to give are now.......
Ian S Falconer - The Grattan Institute have again demonstrated that they are totally out of touch with the real world.
There are 'ooo's of self employed people who.......