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CBA pleads guilty to criminal charges for mis-selling consumer credit insurance

  • October 29 2021
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CBA pleads guilty to criminal charges for mis-selling consumer credit insurance

By Neil Griffiths
October 29 2021

Commonwealth Bank (CBA) has pleaded guilty to 30 criminal charges of making false or misleading representations to 165 customers when selling consumer credit insurance (CCI).

CBA

CBA pleads guilty to criminal charges for mis-selling consumer credit insurance

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  • October 29 2021
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Commonwealth Bank (CBA) has pleaded guilty to 30 criminal charges of making false or misleading representations to 165 customers when selling consumer credit insurance (CCI).

CBA

Between 2011-2015, the big four bank was found to have made false or misleading representations to customers relating to its CreditCard Plus and loan protection policies as an add-on insurance product. Customers were told that they could make a claim against their insurance policies when some or all were not available to them.

“ASIC has been concerned about the consumer harms associated with add-on insurance for some time,” ASIC deputy chair Sarah Court said on Friday (29 October).

“ASIC pursued a criminal case against CBA after it was clear customers had been sold insurance that they had no use for.”

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The news comes on the back of the corporate regulator’s review of the sale of consumer credit insurance by 11 major banks and lenders.

In April, ASIC also took Westpac to court for alleged misleading and unfair sales. It was alleged at the time that the bank mis-sold consumer credit insurance with credit cards and other credit facilities to customers who had not agreed to buy the policies. It was further alleged that Westpac made false or misleading misrepresentations that customers had agreed to acquire, were liable to pay for, and that Westpac had a right to charge for CCI.

“Following a review of consumer credit insurance, ASIC banned the unsolicited sale of this insurance through cold calls, secured over $250 million in remediation for customers and has taken civil action against Westpac,” Ms Court said.

“Today, we add criminal proceedings against CBA. These interventions were necessary because the industry did not put customers front and centre.”

A date for the matter is yet to be announced.

CBA is yet to publicly comment.

CBA pleads guilty to criminal charges for mis-selling consumer credit insurance
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