Borrow
Should you freeze your mortgage?
While pausing mortgage repayments may be tempting for those struggling with payments, it may be best to explore other options first to avoid some negative long-term effects.
Should you freeze your mortgage?
While pausing mortgage repayments may be tempting for those struggling with payments, it may be best to explore other options first to avoid some negative long-term effects.
Since March, Pink Finance director Nicole Cannon said the federal and state governments have been releasing billions of dollars in assistance and stimulus packages, as well as changing some rules and regulations to support people and businesses in response to the impact of COVID-19.
Lenders have also been actively supporting both business and personal customers, she said, by reducing and freezing repayment obligations and changing interest rates, fees and terms, among other things.
Ms Cannon said that when lenders initially began offering these repayment pauses for mortgages, a lot of borrowers were under the misconception that there would be no interest or repayments for six months.
“That was so far from the truth, [yet] everybody was requesting these repayment pauses even though the long-term impact for the customer was quite extreme,” she said.

“I had one customer who wanted to pause his loan, and since that time he’s added an extra $200,000 to his loan, so people were trying to take advantage of it.”
Ms Cannon said borrowers should be aware that if they place the mortgage on hold for six months, they’re not going to be able to apply for credit anywhere else if they need to.
“It will also come up on your credit file and it will be on your bank statement that everything has been put on hold. This has an impact down the track as well,” she warned.
She also cautioned that missed payments will increase debt in the long term.
According to Ms Cannon, there are several other things borrowers struggling to make repayments should consider first instead of pausing their mortgage, such as minimising payments.
“You may have room to move on what you’re paying, or you can negotiate with your lender about going interest-only, and maybe reducing your interest rate,” she suggested.
Those who are getting slugged with high-interest rates on credit repayments, she said, may want to consider consolidating their debt into their home loan, which has lower rates over the longer term.
“If you do decide to do this, it is very important to understand that it could end up costing you more in interest if you repay the additional balance over the full 25- or 30-year home loan term,” she noted.
Another option for borrowers may be to fix their interest rate in order to reduce payments.
“Interest rates are at an historic low and lenders are trying to assist customers where they can. One way some are doing this is by dropping their rates on short-term one- or two-year fixed loans,” she explained.
Ms Cannon said certain features in loan products, such as redraw facilities or offset accounts, may also be helpful.
“A redraw facility lets you withdraw any extra payments you’ve made into your loan. An offset account, which any salary or payments can be made into, uses its balance to reduce the balance of your home loan. This in turn reduces the interest you’re paying off,” she explained.
“It is important to understand the difference between the two options. With a redraw facility, you are drawing back the amount that you are ahead of the scheduled loan repayments, and this may require the lender’s approval. An offset account operates in much the same way as a normal deposit account and the funds are yours to withdraw at any time.”
Finally, for those who have been saving for a rainy day, Ms Cannon said it may be worth using some of these savings for their mortgage.
“It is worth pointing out that we’re in a massive storm with huge downpours right now. Maybe this is that day you’ve built up a buffer for,” she said.
Did you enjoy this article? You may also be interested in:
- Why mortgage-holders 'are their own worst enemy'
- Where can you get a mortgage rate under 2 per cent?
- Almost 1 million mortgage-holders don't check their rate; Are you one of them?
Loans
Fixing the future: How brokers and lenders can turn rate-hike anxiety into strategic advantage
Australian borrowers are leaning into short-term fixed loans as rate uncertainty lingers, shifting risk from households to lenders and their funding partners. That creates a narrow window for broker ...Read more
Loans
Mortgage mania: Why sluggish turnaround times are the new battleground in booming loan demand
Brokers across Australia are flagging loan processing delays precisely as borrower activity rebounds — a dangerous mismatch for lenders competing on service as much as price. The operational lesson is ...Read more
Loans
Why AI isn't penning Aussie mortgages yet trust trumps tech
Australian borrowers remain wary of AI taking the wheel on home loans, even as brokers and lenders quietly increase behind-the-scenes adoption. The trust gap is the core blocker — and it’s solvable. ...Read more
Loans
Underserved by design: A case study in turning FBAA broker density gaps into growth
Fresh FBAA data confirms broker headcount is rising past 22,000, yet coverage remains uneven — with concentrations in NSW and Victoria and pockets the association identifies as underservedRead more
Loans
The new shadow lender: How the ‘Bank of Mum and Dad’ is redrawing Australia’s first-home buyer market
Parental capital has become a decisive force in Australia’s housing market, accelerating deposits, lifting bidding power and creating a two‑speed pipeline of first‑home buyers. This isn’t a feel‑good ...Read more
Loans
The effortless edge: How Australian brokers turn retention into a compounding growth engine with AI and specialisation
Australia’s broking market is crowded, digital-first and unforgiving on acquisition costs. The growth story now is retention—engineered through low-effort client experiences, AI-enabled servicing and ...Read more
Loans
State Street: RBA holds rates at 3.6% as hawkish tone emerges
State Street has said the Reserve Bank of Australia’s (RBA) decision to hold the cash rate at 3.6 per cent reflects a more hawkish policy bias, signalling that the central bank is likely to keep rates ...Read more
Loans
The effortless edge: How brokers turn low-friction service into high-retention value
Client retention in broking is no longer about squeezing a better rate at renewal. It’s about building an ‘effortless’ experience that anticipates needs, removes friction, and compounds loyalty across ...Read more
Loans
Fixing the future: How brokers and lenders can turn rate-hike anxiety into strategic advantage
Australian borrowers are leaning into short-term fixed loans as rate uncertainty lingers, shifting risk from households to lenders and their funding partners. That creates a narrow window for broker ...Read more
Loans
Mortgage mania: Why sluggish turnaround times are the new battleground in booming loan demand
Brokers across Australia are flagging loan processing delays precisely as borrower activity rebounds — a dangerous mismatch for lenders competing on service as much as price. The operational lesson is ...Read more
Loans
Why AI isn't penning Aussie mortgages yet trust trumps tech
Australian borrowers remain wary of AI taking the wheel on home loans, even as brokers and lenders quietly increase behind-the-scenes adoption. The trust gap is the core blocker — and it’s solvable. ...Read more
Loans
Underserved by design: A case study in turning FBAA broker density gaps into growth
Fresh FBAA data confirms broker headcount is rising past 22,000, yet coverage remains uneven — with concentrations in NSW and Victoria and pockets the association identifies as underservedRead more
Loans
The new shadow lender: How the ‘Bank of Mum and Dad’ is redrawing Australia’s first-home buyer market
Parental capital has become a decisive force in Australia’s housing market, accelerating deposits, lifting bidding power and creating a two‑speed pipeline of first‑home buyers. This isn’t a feel‑good ...Read more
Loans
The effortless edge: How Australian brokers turn retention into a compounding growth engine with AI and specialisation
Australia’s broking market is crowded, digital-first and unforgiving on acquisition costs. The growth story now is retention—engineered through low-effort client experiences, AI-enabled servicing and ...Read more
Loans
State Street: RBA holds rates at 3.6% as hawkish tone emerges
State Street has said the Reserve Bank of Australia’s (RBA) decision to hold the cash rate at 3.6 per cent reflects a more hawkish policy bias, signalling that the central bank is likely to keep rates ...Read more
Loans
The effortless edge: How brokers turn low-friction service into high-retention value
Client retention in broking is no longer about squeezing a better rate at renewal. It’s about building an ‘effortless’ experience that anticipates needs, removes friction, and compounds loyalty across ...Read more
