Borrow
Refinancing: How to get approval in a tougher credit environment
Over the past 12 months, the finance industry has been through significant upheaval. The banking royal commission, stricter responsible lending guidelines from ASIC and the introduction of Comprehensive Credit Reporting (CCR) have coalesced to create a much tougher credit environment. Anthony Justice, CEO of uno Home Loans explains more.
Refinancing: How to get approval in a tougher credit environment
Over the past 12 months, the finance industry has been through significant upheaval. The banking royal commission, stricter responsible lending guidelines from ASIC and the introduction of Comprehensive Credit Reporting (CCR) have coalesced to create a much tougher credit environment. Anthony Justice, CEO of uno Home Loans explains more.
Ensuring consumers are able to service a loan is vital to ensuring a fair financial system that doesn’t force vulnerable people further into debt, and implementing best interest tests is an important step towards raising an industry bar that has been too low for too long.
But for both first homebuyers and homeowners looking to refinance, this stricter credit environment has thrown up unexpected new barriers and, in many cases, made securing home financing more challenging.
Making the most of the new financial landscape is a long-term game
When it was first introduced, CCR caused a wave of headlines warning current and prospective homeowners that they would suddenly be denied a loan because of their UberEats habits.

While there’s no denying that CCR has made it easier for lenders to get a full view of consumers’ spending habits, the impact on home lending hasn’t been quite so apocalyptic.
However, the introduction of CCR and stricter lending policies do mean consumers need to take a more active interest in their financial behaviours and credit history.
In light of increased scrutiny, it’s more important than ever that first home buyers and refinancers alike understand how their spending behaviour could be viewed by banks and lenders, and shift their habits accordingly. For example, uno’s Household Financial Waste report found that consumers are wasting $1.8 billion a year on unused gym memberships, and a further $930 million in unused and unreturned clothing purchases. These spending habits not only take money from the pockets of consumers, they also reduce the chances of getting approved for a home loan.
For current homeowners looking to refinance, one of the other key steps in getting a better deal is to know what they’re currently paying. While this might seem like a no-brainer, uno research shows that 53 per cent of people don’t know what their current interest rate is – leading to an estimated $4bn in unnecessary interest payments being made by Australian homeowners each year.
In the longer term, the introduction of CCR is hoped to lead to more personalised rates for consumers with a low-risk credit history, increasing industry competition and making refinancing an even more attractive option for homeowners.
This will be particularly true for consumers who understand that the ‘best loan’ isn’t always the cheapest option. Consumers who can consider their future needs – like the financial impact of starting a family, paying children’s school fees or receiving an inheritance – will be able to take advantage of a system that encourages personalisation. For example, if having a redraw facility or an offset account is more important than getting the lowest rate on the market, these preferences could be taken to lenders and used to negotiate a personalised deal that ticks the right boxes both on the signing date and well into the future.
For a long time, consumers have been trained by financial institutions to look for the lowest rate at the expense of everything else. But just because a low rate is a good deal for homeowners when they sign on the dotted line, doesn’t mean it’s going to remain a good deal as their lives change.
There is still a lot of education needed on the impact and use of CCR, on both sides of the homeowner/lender divide. But understanding the new rules and regimes that are beginning to govern the mortgage lending industry now will help all parties take better advantage of the system as it matures into the future.
Loans
Australia’s credit pivot: Mortgage enquiries hit a three‑year peak as households lean on plastic — what lenders and fintechs must do next
Australian home loan interest has rebounded even as households lean harder on cards and personal loans — a classic late‑cycle signal that demands sharper risk, pricing and AI executionRead more
Loans
Trust is the new yield: Why brokers win when credibility compounds
In a market where products look interchangeable, credibility has become the most defensible asset in mortgage broking. With broker channel share hitting record highs and AI reshaping client ...Read more
Loans
Mortgage Relief Window: How Australia’s Lenders Are Rewiring Risk and Growth at a Three‑Year Lull
Australia’s mortgage stress has eased to its lowest level since early 2023, creating a rare—likely brief—window for lenders, brokers and fintechs to reset risk and rebuild growth. This case study ...Read more
Loans
Why ANZ’s tougher stance on company-borrowed home loans matters: A case study in risk recalibration, competition, and what CFOs should do next
ANZ has tightened mortgage credit parameters for loans where a company or trust is the borrower—an apparently narrow policy tweak with wide operational consequences. It signals a broader recalibration ...Read more
Loans
Mortgage 2026: Australia’s share‑of‑wallet war will be won on switching, data rights and AI discipline
The defining feature of Australia’s 2026 mortgage market won’t be house prices; it will be switching velocity. With competition reforms sharpening the Consumer Data Right, lenders and brokers that ...Read more
Loans
Mortgage remorse reshapes the game: Australia's lending squeeze set to redefine banking and household demand
A growing cohort of Australians is rethinking recent home loan decisions as higher repayments collide with household budgets. This isn’t just consumer angst; it’s an economy-wide red flag for lenders, ...Read more
Loans
Aussie mortgage game-changer: Brokers dominate while AI sharpens the edge
Mortgage brokers now originate roughly three in four new Australian home loans, a structural shift that rewires bank economics, product strategy and customer acquisition. MFAA data shows broker market ...Read more
Loans
Fixing the future: How brokers and lenders can turn rate-hike anxiety into strategic advantage
Australian borrowers are leaning into short-term fixed loans as rate uncertainty lingers, shifting risk from households to lenders and their funding partners. That creates a narrow window for broker ...Read more
Loans
Australia’s credit pivot: Mortgage enquiries hit a three‑year peak as households lean on plastic — what lenders and fintechs must do next
Australian home loan interest has rebounded even as households lean harder on cards and personal loans — a classic late‑cycle signal that demands sharper risk, pricing and AI executionRead more
Loans
Trust is the new yield: Why brokers win when credibility compounds
In a market where products look interchangeable, credibility has become the most defensible asset in mortgage broking. With broker channel share hitting record highs and AI reshaping client ...Read more
Loans
Mortgage Relief Window: How Australia’s Lenders Are Rewiring Risk and Growth at a Three‑Year Lull
Australia’s mortgage stress has eased to its lowest level since early 2023, creating a rare—likely brief—window for lenders, brokers and fintechs to reset risk and rebuild growth. This case study ...Read more
Loans
Why ANZ’s tougher stance on company-borrowed home loans matters: A case study in risk recalibration, competition, and what CFOs should do next
ANZ has tightened mortgage credit parameters for loans where a company or trust is the borrower—an apparently narrow policy tweak with wide operational consequences. It signals a broader recalibration ...Read more
Loans
Mortgage 2026: Australia’s share‑of‑wallet war will be won on switching, data rights and AI discipline
The defining feature of Australia’s 2026 mortgage market won’t be house prices; it will be switching velocity. With competition reforms sharpening the Consumer Data Right, lenders and brokers that ...Read more
Loans
Mortgage remorse reshapes the game: Australia's lending squeeze set to redefine banking and household demand
A growing cohort of Australians is rethinking recent home loan decisions as higher repayments collide with household budgets. This isn’t just consumer angst; it’s an economy-wide red flag for lenders, ...Read more
Loans
Aussie mortgage game-changer: Brokers dominate while AI sharpens the edge
Mortgage brokers now originate roughly three in four new Australian home loans, a structural shift that rewires bank economics, product strategy and customer acquisition. MFAA data shows broker market ...Read more
Loans
Fixing the future: How brokers and lenders can turn rate-hike anxiety into strategic advantage
Australian borrowers are leaning into short-term fixed loans as rate uncertainty lingers, shifting risk from households to lenders and their funding partners. That creates a narrow window for broker ...Read more
