Borrow
Banking industry continues support for struggling Australians
The banking industry has announced that it will continue to support Australian mortgage-holders who have been negatively impacted by the COVID-19 pandemic.
Banking industry continues support for struggling Australians
The banking industry has announced that it will continue to support Australian mortgage-holders who have been negatively impacted by the COVID-19 pandemic.
The Australian Banking Association (ABA) has put together “specialised hardship teams” offering support to each customer on a case-by-case basis.
The newly created team will support the 9 per cent of loans still deferred, comprising of 5 per cent business loans and 13 per cent of housing loans.
From the four major banks, 78,556 loans remain deferred (60,562 are housing loans, 11,263 are business loans) and the remainder are a mixture of personal loans and credit cards.
On the books of the four majors, just 0.7 per cent of all small-business loans, 1.4 per cent of housing loans, and 0.5 per cent of all loans are currently deferred.
According to the ABA, its specialised teams have extensive experience working with customers in financial difficulty due to the loss of a job, a relationship breakdown or many other common causes of financial difficulty.
“Every customer is different. Banks are taking a careful and measured approach that takes into account every customer’s individual circumstances”, said Anna Bligh, CEO of the Australian Banking Association.
“This is about ensuring that no customer is left in the dark as we emerge from the pandemic. It represents a compact between banks and their customers as we navigate the uncertain path ahead.”
As part of this support, banks have developed an industry-wide, consistent approach to hardship and a new online tool to guide customers in financial hardship and improve transparency.
“Customers can expect a thoughtful and compassionate approach, with clear and transparent explanations, regardless of who they bank with. This step-by-step guide will help customers navigate the path out of the pandemic,” Ms Bligh said.
RELATED ARTICLES
About the author
About the author
Loans
First-home buyer grants are blowing up prices and risk while savvy investors make their move
A new white paper argues first‑home buyer incentives are being capitalised into higher prices and larger loans—echoing long‑running warnings from the Reserve Bank and market economistsRead more
Loans
Low-deposit loans signal a high-value gap: how brokers and non-banks can turn constraint into competitive edge
An emerging wave of low-deposit approvals from non-bank players points to a structural gap in Australia’s mortgage market: strong borrowers blocked by savings friction, not serviceabilityRead more
Loans
The low‑deposit mortgage opportunity: A broker‑led growth case for Australia
Fresh loan performance data from non‑bank challenger Skip has surfaced a quiet truth: low‑deposit borrowers are materially underserved — and that’s a commercial opportunity hiding in plain sight for ...Read more
Loans
First-home buyers shrug off rate rises: A lender–developer playbook to capture resilient demand
Against conventional wisdom, Australia’s first-home buyers are proving rate-resilient. Government guarantees, tight rental markets and shifting lender tactics are fuelling a surge in activity even as ...Read more
Loans
Investor refinancing hits record highs: inside Australia’s race for mobile mortgage capital
Refinancing by property investors has surged to record levels in Australia as borrowers chase sharper rates and lenders fight to defend margins. Average loan sizes have pushed to new highs even as ...Read more
Loans
Australia’s mortgage stress is back: the 2026 playbook for banks, brokers and boards
Mortgage stress has re‑accelerated after the Reserve Bank’s February move, with fresh data indicating 24.5% of owner‑occupier borrowers are under pressure. Victoria, Queensland and Tasmania are ...Read more
Loans
First-home buyers are back: what the 26% surge means for lenders, builders and boards
A record fourth-quarter rise in first-home buyer activity has reset the mortgage market’s centre of gravity. With aggregator data showing a 26% jump in first-home buyer lodgements in Q4 2025 and ...Read more
Loans
Viking’s entry rewrites Australia’s mortgage aggregation playbook: win on software, not just scale
A new residential aggregator entering Australia after a decade-plus hiatus is more than a competitive curiosity—it’s a test of whether software, data and compliance-by-design can overcome entrenched ...Read more
Loans
First-home buyer grants are blowing up prices and risk while savvy investors make their move
A new white paper argues first‑home buyer incentives are being capitalised into higher prices and larger loans—echoing long‑running warnings from the Reserve Bank and market economistsRead more
Loans
Low-deposit loans signal a high-value gap: how brokers and non-banks can turn constraint into competitive edge
An emerging wave of low-deposit approvals from non-bank players points to a structural gap in Australia’s mortgage market: strong borrowers blocked by savings friction, not serviceabilityRead more
Loans
The low‑deposit mortgage opportunity: A broker‑led growth case for Australia
Fresh loan performance data from non‑bank challenger Skip has surfaced a quiet truth: low‑deposit borrowers are materially underserved — and that’s a commercial opportunity hiding in plain sight for ...Read more
Loans
First-home buyers shrug off rate rises: A lender–developer playbook to capture resilient demand
Against conventional wisdom, Australia’s first-home buyers are proving rate-resilient. Government guarantees, tight rental markets and shifting lender tactics are fuelling a surge in activity even as ...Read more
Loans
Investor refinancing hits record highs: inside Australia’s race for mobile mortgage capital
Refinancing by property investors has surged to record levels in Australia as borrowers chase sharper rates and lenders fight to defend margins. Average loan sizes have pushed to new highs even as ...Read more
Loans
Australia’s mortgage stress is back: the 2026 playbook for banks, brokers and boards
Mortgage stress has re‑accelerated after the Reserve Bank’s February move, with fresh data indicating 24.5% of owner‑occupier borrowers are under pressure. Victoria, Queensland and Tasmania are ...Read more
Loans
First-home buyers are back: what the 26% surge means for lenders, builders and boards
A record fourth-quarter rise in first-home buyer activity has reset the mortgage market’s centre of gravity. With aggregator data showing a 26% jump in first-home buyer lodgements in Q4 2025 and ...Read more
Loans
Viking’s entry rewrites Australia’s mortgage aggregation playbook: win on software, not just scale
A new residential aggregator entering Australia after a decade-plus hiatus is more than a competitive curiosity—it’s a test of whether software, data and compliance-by-design can overcome entrenched ...Read more
