Borrow
Westpac blames poor judgement for money laundering breaches
Poor individual judgement has been cited as one of the reasons Westpac was alleged to have made 23 million breaches of Australia’s anti-money laundering laws.
Westpac blames poor judgement for money laundering breaches
Poor individual judgement has been cited as one of the reasons Westpac was alleged to have made 23 million breaches of Australia’s anti-money laundering laws.
The bank has now released the findings from its own investigation into its compliance with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act).
In November last year, the Australian anti-terrorism regulator filed a civil penalty order against the big four bank, alleging systemic non-compliance with the AML/CTF Act, which even saw it failing to detect known child exploitation risks.
The company board had made a commitment to make the review’s results public at its 2019 annual general meeting, with the latest update from the bank revealing a concession from Westpac that it had failed to properly adhere to AUSTRAC guidance for child exploitation risk.
This was due to deficient financial crime processes, compounded by poor individual judgements, the bank’s statement read.

In its review, Westpac identified three primary causes of the AML/CTF compliance failures:
- Some areas of anti-money laundering and counter-terrorism financing risk were not sufficiently understood within Westpac;
- There were unclear end-to-end accountabilities for managing AML/CTF compliance; and
- There was a lack of sufficient AML/CTF expertise and resourcing.
Weighing in on the findings, chairman John McFarlane said it had been his experience since joining the bank “that Westpac deeply regrets this matter”.
“Indeed, recognising the seriousness of the issues raised by AUSTRAC, the former CEO stepped down and the former chairman brought forward his retirement,” he added.
“We are all committed to fixing these issues so they don’t happen again.”
The report noted that with the benefit of hindsight, and the board’s escalation of focus on AML/CTF compliance, “directors could have recognised earlier the systemic nature of some of the financial crime issues Westpac was facing”.
According to Westpac CEO Peter King, the review looked back more than 10 years, with “appropriate” action already having been taken where wrongdoing occurred.
“Remuneration and disciplinary actions took into consideration decisions already taken and announced, the level of direct managerial responsibility or accountability for the compliance failures, and the level of culpability for failings,” he outlined.
“While the compliance failures were serious, the problems were faults of omission.”
The CEO observed “there was no evidence of intentional wrongdoing”.
Mr King’s comments come after the bank recently conceded it would likely be forced to cough up $900 million for the civil claim.
This was detailed in an announcement to shareholders that detailed a billion-dollar hit to cash earnings in 1H20.
In light of the report, and in acceptance of the review’s recommendations, Mr King recognises a need for change to take place:
“We have established a new Board Legal, Regulatory & Compliance sub-committee, appointed a deeply experienced executive to a new Executive position directly responsible for financial crime compliance, and made a number of other organisational changes,” he stated.
“We will have no tolerance for controllable negative events. Our transformation program has begun and will bring deep cultural change.”
“We completely accept that some important aspects of Westpac’s financial crime risk culture were immature and reactive, and we failed to build sufficient capacity and experience in some important areas,” Mr King added.
“We have learned from this and are absolutely committed to making amends for this event.”
Westpac has revealed it would continue to engage with AUSTRAC on the legal proceedings, after submitting its civil penalty defence and admissions on 15 May 2020.
Did you enjoy this article? You may also be interested in:
- $900m money-laundering penalty likely for major bank
- 6-month snag for banking royal commission reforms
- Coughing up $49.5m for dodgy consumer credit practices
About the author
About the author
Banking
Open banking, real returns: How an Australian brokerage turned CDR data into deal velocity
Open banking is no longer a whiteboard theory—it’s a working growth engine. This case study unpacks how a mid-sized Australian brokerage (“Pink Finance”) operationalised Consumer Data Right (CDR) data ...Read more
Banking
Open banking’s quiet revolution: how one broker’s data play rewrites speed, trust and margin
Open banking is shifting from compliance cost to commercial engine, and early adopters in Australia’s broking market are already monetising the curve. The playbook: consented bank-grade data piped ...Read more
Banking
Open banking in action: An early adopter’s playbook—and the ROI case for Australian brokers
Open banking is shifting from conference buzzword to operational backbone in Australia’s broking sector. Early adopters are using bank-grade data and AI to compress underwriting cycles, cut compliance ...Read more
Banking
Australian brokerage pedals ahead using consented data for a speedy advantage
Open banking is no longer a concept; it is an operating model shift changing how brokers originate and package credit. Australia’s early movers, backed by the Consumer Data Right (CDR) and a ...Read more
Banking
BOQ’s mortgage squeeze is a market signal: where banks will win next as competition bites
Bank of Queensland’s shrinking home-loan book is more than a single-institution story; it’s a barometer of how Australia’s mortgage market is being rewired by broker power, non-bank agility and ...Read more
Banking
RBA’s next move: Why a November cut could reset corporate risk budgets
Australia’s unemployment rate has risen to a four‑year high, sharpening the case for another Reserve Bank easing as growth moderates. With GDP expanding 0.6% in the June quarter and 1.8% year on year, ...Read more
Banking
PayPal Open Debuts in Australia: A Unified Platform for Business Growth
Sydney, 14 October 2025 – In a significant move to bolster commerce capabilities for businesses across Australia, PayPal has officially launched its new merchant platform, PayPal OpenRead more
Banking
RBA holds interest rates steady at 3.6% amid strong labour market and inflation concerns
In a widely anticipated move, the Reserve Bank of Australia (RBA) announced that it would maintain the cash rate at 3.6%. The decision was unanimous, reflecting a cautious approach as the central bank ...Read more
Banking
Open banking, real returns: How an Australian brokerage turned CDR data into deal velocity
Open banking is no longer a whiteboard theory—it’s a working growth engine. This case study unpacks how a mid-sized Australian brokerage (“Pink Finance”) operationalised Consumer Data Right (CDR) data ...Read more
Banking
Open banking’s quiet revolution: how one broker’s data play rewrites speed, trust and margin
Open banking is shifting from compliance cost to commercial engine, and early adopters in Australia’s broking market are already monetising the curve. The playbook: consented bank-grade data piped ...Read more
Banking
Open banking in action: An early adopter’s playbook—and the ROI case for Australian brokers
Open banking is shifting from conference buzzword to operational backbone in Australia’s broking sector. Early adopters are using bank-grade data and AI to compress underwriting cycles, cut compliance ...Read more
Banking
Australian brokerage pedals ahead using consented data for a speedy advantage
Open banking is no longer a concept; it is an operating model shift changing how brokers originate and package credit. Australia’s early movers, backed by the Consumer Data Right (CDR) and a ...Read more
Banking
BOQ’s mortgage squeeze is a market signal: where banks will win next as competition bites
Bank of Queensland’s shrinking home-loan book is more than a single-institution story; it’s a barometer of how Australia’s mortgage market is being rewired by broker power, non-bank agility and ...Read more
Banking
RBA’s next move: Why a November cut could reset corporate risk budgets
Australia’s unemployment rate has risen to a four‑year high, sharpening the case for another Reserve Bank easing as growth moderates. With GDP expanding 0.6% in the June quarter and 1.8% year on year, ...Read more
Banking
PayPal Open Debuts in Australia: A Unified Platform for Business Growth
Sydney, 14 October 2025 – In a significant move to bolster commerce capabilities for businesses across Australia, PayPal has officially launched its new merchant platform, PayPal OpenRead more
Banking
RBA holds interest rates steady at 3.6% amid strong labour market and inflation concerns
In a widely anticipated move, the Reserve Bank of Australia (RBA) announced that it would maintain the cash rate at 3.6%. The decision was unanimous, reflecting a cautious approach as the central bank ...Read more
