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Neobanks add 134.8m new customers in H1 2021

  • September 29 2021
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Borrow

Neobanks add 134.8m new customers in H1 2021

By Jon Bragg
September 29 2021

Digital banks in the Asia-Pacific region have recorded new customer growth of more than 113 per cent compared to 2020.

Neobanks add 134.8m new customers in H1 2021

Neobanks add 134.8m new customers in H1 2021

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  • September 29 2021
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Digital banks in the Asia-Pacific region have recorded new customer growth of more than 113 per cent compared to 2020.

Neobanks add 134.8m new customers in H1 2021

Neobanks in Asia-Pacific countries saw a surge of new customers in the first half of 2021, according to research from Finbold.

The number of new neobank customers in the region grew from 63.1 million in 2020 to 134.8 million in H1 2021, an increase of a staggering 113.62 per cent.

“The APAC region has recorded interest in neobanks due to the growth of tech giants aiming to leverage the region’s technological innovations,” Finbold said.

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“The demand for online banking services among the population has also contributed to the growth, especially during the coronavirus pandemic that saw most people confined to their homes.”

There were a total of 437.2 million neobank customers in APAC as of H1 2021 compared to 302.4 million in 2020 and 239.3 million in 2019.

Finbold noted that, along with the effects of the pandemic, the products offered by neobanks such as stock trading as well as a predominantly young, tech-savvy population had helped contribute to customer growth.

Improvements to regulation in response to the “significant security risk” that neobanks pose have also helped fuel popularity, according to Finbold.

“Most authorities have a reputation for enacting strict regulations as the government expresses caution to protect consumer funds,” the report said.

According to the data, 13 neobanks were launched in Australia in the first half of 2021, the second-highest number in the region behind India with 14.

The strong growth in neobanks has led major banks across the region to ramp up their digital efforts, which were also further accelerated due to the impacts of COVID-19.

“However, traditional banks are still facing challenges like an outdated legacy of technology architecture,” said Finbold.

“Typically, when new technologies evolve, they are established on top of a bank’s existing infrastructure, complicating it.”

Neobanks add 134.8m new customers in H1 2021
Neobanks add 134.8m new customers in H1 2021
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