The registrable superannuation entity (RSE) licensee charged adviser service fees to the accounts of 2,234 deceased members between 2003 and 2018. 

The total financial impact has more than $6 million (inclusive of interest paid). All affected accounts have since been remediated. 

Avanteos self-reported the issue to APRA in May last year and the case was subsequently referred to APRA by the royal commission in February. 

Following the completion of an investigation, APRA has placed a range of additional license conditions on Avanteos to prevent the breaches reoccurring. 

The regulator was unable to use new civil penalty provisions against the licensee under the Superannuation Industry (Supervision) Act, which only came into effect in April. 

APRA deputy chair Helen Rowell said the regulator has liaised with ASIC, which is continuing its own investigation into the matter.

“We don’t rule out taking further action against Avanteos should ASIC’s inquiries raise additional matters of prudential concern,” Mrs Rowell said. 

“Charging fees for financial advice to deceased superannuation members, whether intentional or not, is a breach of superannuation licensees’ legal obligations.

“However, by imposing additional licence conditions, we are ensuring Avanteos is held accountable, and that any ongoing weaknesses in governance or internal controls are identified and remedied. That is especially important until such time that Avanteos has rectified the internal controls and weaknesses that allowed these breaches to occur.”

APRA has identified a number of other RSE licensees that may have charged fees to the accounts of deceased members. 

It said it is engaging with the entities to understand the cause and extent of the breaches, to determine the most appropriate supervisory response, including possible enforcement action.