Borrow
Royal redraw screw-up sees bank apologise
A non-major bank has been backpedalling since it was revealed that it had reduced the amount borrowers could redraw from some of its mortgage products without letting customers know.
Royal redraw screw-up sees bank apologise
A non-major bank has been backpedalling since it was revealed that it had reduced the amount borrowers could redraw from some of its mortgage products without letting customers know.
Over the weekend, it was revealed that super fund-backed ME Bank had quietly made changes to the amount of money customers were able to redraw from certain legacy home loans.
While no money was removed from the accounts of affected individuals, it caused widespread concern for many of the bank’s customers, as was reported by nestegg’s sister brand The Adviser, which revealed many customers had taken to social media to lambast the changes which were made without proper notice.
For some customers, “the change has reportedly meant that they are unable to access money that they had hoped to later withdraw – in some cases thought to be tens of thousands of dollars”.
ME Bank’s terms and conditions are set out in such a way that only requires them to notify customers of changes to a loan’s terms and conditions where it reduces a borrower’s obligation when they are sent the next account statement following the change.
According to the bank’s CEO, Jamie McPhee, the adjustment was only required for legacy home loans that were written more than five years ago.
ME Bank has asserted that the redraw limit adjustment “was made with the best of intentions – to protect some customers from the risk of redrawing too much money, which could have inadvertently put them behind their repayment schedule”.
It has revealed that analysis showed a group of customers on one of the bank’s older home loan product were at risk of going above their scheduled home loan balance if they activated the full redraw facility.
ME Bank said this would have left customers open to paying additional interest, being at risk of not meeting their scheduled repayments, and hardship at the end of the loan.
At the same time, Mr McPhee conceded: “We messed up”.
“Customers do need to be protected from unexpected increases to their home loan repayments. But the way we put those protections in place was clearly not good enough,” he outlined.
“We should have worked harder to explain a complex product and process simply so that redraw limits were better understood.”
Arguing that the bank never benefited from this decision, Mr McPhee said that to make things right, every affected redraw customer will now be eligible for an assistance package, which will include a discussion around that individual’s redraw and personal needs.
ME Bank has said that it is in the process of reviewing the personal circumstances of anyone affected, and is offering options that include the rearranging of financing at the Bank’s costs, and the offering up of three- and six-month repayment holidays.
Other measures available include the extension of additional credit, the topping up of loans, and an extension of the term of loans.
Highlighting it as a priority to “fix this situation”, the CEO also quelled rumours about any other motive for the adjustment – and the lack of communication on the issue – as being “simply untrue”.
“The bank is in a strong financial position and our capital and liquidity levels are well above both internal targets and regulatory requirements,” he concluded.
About the author
About the author
Banking
What did we learn from the banks’ half-yearly results?
Three of the four major banks have all announced strong half-yearly profits, although pressure for future earnings remains, a consulting firm has revealed. ...Read more
Banking
Big 4 bank announces billion-dollar profit boost
Another day, another bank announcing a resounding rebound from the COVID-19 pandemic. ...Read more
Banking
ASIC accuses Westpac of insider trading
ASIC has commenced proceedings in the Federal Court against Westpac for insider trading, unconscionable conduct and breaches of its AFSL obligations. ...Read more
Banking
ANZ sees rebound in profits, pumps up dividends
The big four bank has announced that its first-half profits increased dramatically as it removes provisions put in place during the COVID-19 pandemic, announcing it will pay out the additional profits...Read more
Banking
Government announces new ASIC chair
Treasurer Josh Frydenberg has announced a shake-up of ASIC as the government looks to rebuild the corporate watchdog. ...Read more
Banking
Big 4 bank reveals $817m profit hit
Australia and New Zealand Banking Group has lowered investors’ expectations, announcing profits for the first half of 2021 have fallen by $817 million. ...Read more
Banking
Westpac settles class action
Westpac has announced that it has settled a class action filed against it by Shine Lawyers relating to the mis-selling of overly expensive insurance products. ...Read more
Banking
Big banks push for BNPL regulations
The success of consumer take-up and the ease of credit provided by the buy now, pay later sector have seen the major banks renew calls for tighter restrictions on their products, an inquiry heard. ...Read more
Has the property market reached its peak; Biden’s climate summit and our sharemarket, and the upcoming budget
Listen now
Is the market overheating; should ETFs take your fancy, and what’s happening to the low and middle income tax offset?
Listen now
Home values up 30% (or are they); NFTs taking the world by storm, and why Keating thinks Aussies will be ‘poor’ in retirement
Listen now
Raging floods, the tech stock bubble and the ongoing SG debate
Listen now
Banking
What did we learn from the banks’ half-yearly results?
Three of the four major banks have all announced strong half-yearly profits, although pressure for future earnings remains, a consulting firm has revealed. ...Read more
Banking
Big 4 bank announces billion-dollar profit boost
Another day, another bank announcing a resounding rebound from the COVID-19 pandemic. ...Read more
Banking
ASIC accuses Westpac of insider trading
ASIC has commenced proceedings in the Federal Court against Westpac for insider trading, unconscionable conduct and breaches of its AFSL obligations. ...Read more
Banking
ANZ sees rebound in profits, pumps up dividends
The big four bank has announced that its first-half profits increased dramatically as it removes provisions put in place during the COVID-19 pandemic, announcing it will pay out the additional profits...Read more
Banking
Government announces new ASIC chair
Treasurer Josh Frydenberg has announced a shake-up of ASIC as the government looks to rebuild the corporate watchdog. ...Read more
Banking
Big 4 bank reveals $817m profit hit
Australia and New Zealand Banking Group has lowered investors’ expectations, announcing profits for the first half of 2021 have fallen by $817 million. ...Read more
Banking
Westpac settles class action
Westpac has announced that it has settled a class action filed against it by Shine Lawyers relating to the mis-selling of overly expensive insurance products. ...Read more
Banking
Big banks push for BNPL regulations
The success of consumer take-up and the ease of credit provided by the buy now, pay later sector have seen the major banks renew calls for tighter restrictions on their products, an inquiry heard. ...Read more
More articles
Website Notifications
Get notifications in real-time for staying up to date with content that matters to you.
