Powered by momentummedia
nestegg logo
Powered by momentummedia
nestegg logo
nestegg logo

Earn

Social media and the fight against bank fraud

By Adam Zuchetti · October 30 2019
Reading:
egg
egg

Earn

Social media and the fight against bank fraud

By Adam Zuchetti
October 30 2019
Reading:
egg
egg
Social media

Social media and the fight against bank fraud

author image
By Adam Zuchetti · October 30 2019
Reading:
egg
egg
Social media

It may seem like a tenuous connection, but banks are increasingly relying on social media and other external data sources in a bid to combat financial fraud, a fraud insights leader has said.

Steven Scheurmann, leader of financial crimes insights at IBM Asia Pacific, revealed that banks and payments companies are becoming increasingly reliant on external data to build profiles of customers in order to identify suspicious transactions and activities.

He said that a transaction in Bali, for example, may look highly suspicious on its own. But with the benefit of context garnered from various sources – such as that the customer had used their credit card to buy flights to Bali, their debit card for food and taxi transactions in Bali, and posted photos of themselves in Bali on social media – the risk profile of that transaction dramatically changes.

Mr Scheurmann cited two examples to highlight the difference that data-driven insights can have in the payments space.

One was the example of the Bank of Bangladesh, which lost $120 million in 2016 after it was siphoned off by fraudsters.

Advertisement
Advertisement

The bank, he said, had transferred around US$1 billion in funds one Saturday, going via a US-based clearing house. But the siphoning of US$120 million of those funds into the Philippines was noticed too late, with fraudsters withdrawing the money and laundering it through casinos.

He said that, thanks largely to strict laws in the Asian country, around $81 million of those funds remain unrecovered today.

The problems, he said, were that red flags were not picked up early enough: including that it was unusual for such large transfers to occur on a Saturday and that there had been no usage on the bank accounts receiving the siphoned funds for two years.

On the flip side, Mr Scheurmann pointed to Afterpay, which identified early on that chargebacks presented a risk to its business.

He said that in 2004, the company was growing “at this exponential rate”, but one of the founders noticed that chargebacks had started and were accounting for around $12 million a month – or $144 million annually.

“Basically, if they would have continued at $12 million a month, they would have gone bankrupt,” Mr Scheurmann said.

“It was very smart... that they recognised their platform was a huge target for fraud.”

According to the IBM manager, fraudsters prefer to target low-fee, high-use payments technologies, because their low cost of use for customers makes it more difficult for banks and service providers to put aside money to cover and investigate fraud-related losses.

That, he said, is opposed to credit cards, which have relatively low risk of fraud, but a comparatively high cost of use for customers in the form of bank and card fees.

As such, building a holistic data picture of customers and their spending habits, from both bank and non-bank sources, can help spot suspicious activities more readily, with artificial intelligence and machine learning using those insights at scale to identify and stop suspicious transactions before they are processed.

Mr Scheurmann was speaking as part of a seminar at the CEBIT Australia business technology conference in Sydney.

Social media and the fight against bank fraud
Social media
nestegg logo

Forward this article to a friend. Follow us on Linkedin. Join us on Facebook. Find us on Twitter for the latest updates
Rate the article

Join the nestegg community

We Translate Complicated Financial Jargon Into Easy-To-Understand Information For Australians

Your email address will be shared with nestegg and subject to our Privacy Policy

Join The Nest Egg community

We Translate Complicated Financial Jargon Into Easy-To-Understand Information For Australians

Your email address will be shared with nestegg and subject to our Privacy Policy

From the web

Recommended by Spike Native Network

Website Notifications

Get notifications in real-time for staying up to date with content that matters to you.